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Extended Stay America - Stockton - Tracy

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#5 of 9 Hotels in Tracy
Certificate of Excellence
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Extended Stay America - Stockton - Tracy
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89 Reviews from our TripAdvisor Community

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Showing 85: English reviews
1 review
Reviewed 4 days ago NEW

Not a good experience. My reservation was not held. I was told upon entering that the room I reserved was not available. Instead they gave me a bigger room for a bigger price per night. Upon entering the room, we could smell an odor like insect spray. We couldn't start the heater--we were later told on checkout that a new... More 

Helpful?
Thank Raul C
Carlsbad, California
Level Contributor
5 reviews
Reviewed 4 October 2016 via mobile

The rooms were clean and decent, but the noise was unbearable! You can hear your neighbor sneezing and coughing. People were partying all night and is sounded like they were in my room. I didn't sleep for the three days I stayed there.

Helpful?
Thank ValeriewRN
Manager_11525, Manager at Extended Stay America - Stockton - Tracy, responded to this review

Your feedback is very important. I am so disappointed that you were not able to get a good sleep. Please accept my apology. Thank you very much for bringing this to our attention. To discuss further, or if you have any questions, please contact me at str2@extendedstay.com. We would love to have another chance to provide you with a better... More 

Georgetown, Texas
Level Contributor
105 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 2 October 2016 via mobile

This ended up being one of the better deals in town when I was looking for a hotel. I didn't overpay which is nice, but the hotel is definitely a little bit older. My room had one bed and it was not a king size which surprise me. The bathroom was okay, but the kitchen area was a bit dated.... More 

Helpful?
Thank brettlevy
Manager_11525, Manager at Extended Stay America - Stockton - Tracy, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding your hotel stay. We constantly continue to make improvements to our property and your reviews in regards to the room and the kitchen have been reviewed. Once more, thank you for posting your review. We look forward to... More 

Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 September 2016 via mobile

You get what you pay for. It was cheap but the room felt dated and grubby (especially carpets). When we arrived there was some debate going on between staff in reception about cancelling someone's key card as the room hadn't been slept in for days - who knows what was going on, but gave off not so great vibes. Stayed,... More 

Helpful?
Thank Samiraktaylor
Manager_11525, Manager at Extended Stay America - Stockton - Tracy, responded to this review

We appreciate you taking the time to write a review and for choosing to stay with us. Please know that we are sincerely sorry that you felt the room was outdated and grubby. To make sure this doesn't happen again, I am going to make sure that our rooms are maintained up to date and we will check the carpets... More 

1 review
Reviewed 14 September 2016

I stayed here for 10 weeks this summer, and unfortunately I can never get those 10 weeks of my life back. The cleanliness of the hotel is questionable on a good day (ex: cigarette butt in the stairwell for 3 days), there was a constant smell of cigarette smoke and/or weed, paper thin walls led to many middle-of-the-night wake-ups, and... More 

Helpful?
Thank emma h
Manager_11525, Manager at Extended Stay America - Stockton - Tracy, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you had many issues during your stay at our property. Your comments were reviewed by our staff, and we will make sure we monitor the cleanliness... More 

Long Beach, California
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 9 September 2016

This hotel is near an Interstate 205 on/off ramp. It's a great jumping off point for the East Bay. But it is slightly out of the way for Interstate 580, the road south back to L.A.. Extended Stay has a kitchenette in every room. A new and huge Winco Supermarket is behind the hotel. This proximity is wonderful for the... More 

Helpful?
Thank Roy W
Manager_11525, Manager at Extended Stay America - Stockton - Tracy, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with our convenient location and the fully equipped kitchen provided. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Worcester, Massachusetts
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 August 2016

I was at the Extended Stay in Tracy for 10 weeks during the summer. I came into the stay not expecting much, and I got just about that. I was pleasantly surprised by the location in a shopping center that has a walkable bulk food store, jamba juice, starbucks, and multiple fast food options. The air conditioning in the room... More 

Helpful?
3 Thank zcfox17
Manager_11525, Manager at Extended Stay America - Stockton - Tracy, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our most sincere apologies for the problem you encountered. To ensure that a situation like yours doesn't happen again, my team is going to make sure that all guests get their rooms cleaned and that rooms get properly inspected as well as kept clean to... More 

Greenbrae, California
Level Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 1 August 2016 via mobile

I made a confirmed reservation for this ESA hotel in Tracy CA several days in advance. Expedia sent me a confrontation of the booking. When I arrived on site, the hotel would not honor the reservation because they were sold out. This is a traveler's nightmare and I fully blame the ESA. ESA wants to sell rooms but when they... More 

Helpful?
Thank jarjar8271
Manager_11525, Manager at Extended Stay America - Stockton - Tracy, responded to this review

Thank you for your recent review of your stay. Please accept our most sincere apologies for not having a room available. I really appreciate you bringing this to our attention. If you would like to discuss this further, please do not hesitate to contact me at str@extendedstay.com. We would love to have another chance to provide you with a better... More 

Dallas, Texas
1 review
Reviewed 22 July 2016

I want to say i will be returning back to this hotel it was wonderful i had a very nice stay, i arrived at night and the clerk leticia was a very very nice lady she was very nice and polite i know how hard it is to stay up at night and work and this lady loved her job... More 

Helpful?
Thank annaleerocker
Manager_11525, Manager at Extended Stay America - Stockton - Tracy, responded to this review

Your feedback is very important to us. I am thrilled that you had an amazing stay with us due to our team's excellent customer service. They will be informed on what a great job they are doing. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. More 

2 reviews
Reviewed 17 July 2016

The employees and cleaning crew are right there to help you whenever you need something. Great place away from home. You feel welcome staying there. They have free Wi-Fi and Grab and Go Breakfast. Just Great!

Helpful?
Thank Fay M
Manager_11525, Manager at Extended Stay America - Stockton - Tracy, responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad that you were pleased with the service provided to you by our staff. As well, I'm happy to know that you enjoyed our free Wi-Fi and our grab-and-go breakfast during your visit. We strive to provide every guest with a "home away from home... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast

Additional Information about Extended Stay America - Stockton - Tracy

Address: 2526 Pavilion Pkwy, Tracy, CA 95304-9403
Region: United States > California > Tracy
Price Range: €83 - €137 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Stockton - Tracy 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Extended Stay Tracy
Tracy Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Stockton - Tracy staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“See the room before you accept it.”
 of 5 bubbles Z5134WPraulc, 29 Nov 2016 | Read review
“325 had bed bugs in July 2016”
 of 5 bubbles zcfox17, 11 Aug 2016 | Read review
“All rooms are great and have plenty of room.”
 of 5 bubbles 640faym, 17 Jul 2016 | Read review
“Some may want to avoid proximity to the 'trash rooms' near the center of the building.”
  • To Pavilion Parkway
  • Note recliner and air conditioning unit under window
 of 5 bubbles Timothy_Adams, 7 Jul 2016 | Read review
“1st and 2nd floors are non-smoking, not sure about 3rd.”
 of 5 bubbles twinsspin, 29 Nov 2015 | Read review
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