We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

SureStay Hotel by Best Western Susanville

Save
Traveller (24)
Room & Suite (20)
Dining (7)
Overview
  • Excellent30%
  • Very good38%
  • Average21%
  • Poor7%
  • Terrible4%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
2 Star Hotel
All hotel details
Offers from SureStay Hotel by Best Western Susanville
Special Offer: BOOK DIRECT & SAVE
Hotel deals
Offers from SureStay Hotel by Best Western Susanville
Special Offer: BOOK DIRECT & SAVE
Hotel deals
{"containerAttributes":null,"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}}}
Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 8 partner sites to see rooms from US$73.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Susanville hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "46f0dd357d654836892578f2f6808e14", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":81062,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[34821494],"additionalContentIds":[],"pollCount":0,"checkin":{"day":6,"month":5,"year":2018},"checkout":{"day":7,"month":5,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":73,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"46f0dd357d654836892578f2f6808e14","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":85,"lowestMetaPrice":73,"additionalPartner":false,"highestMetaPriceDisplay":85,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":85,"lowestMetaPrice":73,"highestMetaPriceDisplay":85,"hotelName":"SureStay Hotel by Best Western Susanville","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":true,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjQ2ZjBkZDM1N2Q2NTQ4MzY4OTI1NzhmMmY2ODA4ZTE0IiwiQUlLIjoiMmY5OGJmNmU5YTFkNDZiOWI1MzQ3NTMzNzQyYTI2NTIifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "06/05/2018", "checkOut": "07/05/2018", "lowestPrice": "US$73", "hasDates": true, "hacComplete": true, "contentIdMappings": {"34821494":"BookingCom"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerAttributes":null,"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_room_grid_responsive","moduleList":["handlers","tracking"],"template":"ibex_room_grid_responsive__widget","divClasses":"prw_rup prw_ibex_room_grid_responsive","dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"}}}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerAttributes":null,"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_mismatch_message","moduleList":["handler"],"template":"ibex_mismatch_message__widget","divClasses":"prw_rup prw_ibex_mismatch_message","dust":{},"js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"}}}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerAttributes":null,"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_room_grid_row_responsive","moduleList":[],"template":"ibex_room_grid_row_responsive__widget","divClasses":"prw_rup prw_ibex_room_grid_row_responsive","dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"js":{}}}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (470)
Filter reviews
464 results
Traveller rating
142
171
98
34
19
Traveller type
Time of year
LanguageEnglish
More languages
142
171
98
34
19
Show reviews that mention
All reviewsrestaurant next doorlumberjack restauranttrailside innbest westernsfree breakfastadjacent restaurantlumber jackking bedplace to stayplenty of parkingsmall townflat screen tvstaff was friendlypet friendly roomnice stayroad tripwe've stayed
FilterEnglish
Updating list...
1 - 5 of 464 reviews
Reviewed 3 weeks ago

The hotel is located right on the main drag through Susanville. Easy access with plenty of parking. The front staff was absolutely welcoming and made us feel right at home. We brought our 10# dog with us and they charge a $15 fee for pets....More

Thank Al and Valorie B
Hotel's Favourite
Reviewed 23 October 2017

Nicely updated rooms! The most comfortable bed and pillows ever! Fantastic shower and great toilet. So happy to have wood flooring versus carpet. We loved having a comfy chair to watch baseball. We appreciate the restaurant breakfast option. Excellent customer service.More

Review collected in partnership with Best Western
Thank 888renew
Response from Amra W, Front Office Manager at SureStay Hotel by Best Western SusanvilleResponded 25 October 2017

Thank you so much for your feedback. We truly value and appreciate your stay with us. Your words will be used to help us continue to grow and improve as a Hote and Team. Really appreciate everything and I hope if your in the area...More

Reviewed 22 January 2018

Well First of all the the walls are so thin you can hear everything we had an ajoining room with one of those doors that goes to another room well they were closed and the person inthat room was up all night and here cell...More

Thank Penny F
Response from Amra W, Director of Sales at SureStay Hotel by Best Western SusanvilleResponded 30 January 2018

I'm truly sorry your stay wasn't to your liking. I honestly will use this feedback to help myself and my Team grow and improve as a Hotel so, that we offer the superior customer service we have always strived to deliver to all of our...More

Reviewed 4 January 2018

Check in was quick and easy, staff was polite. Decent price and the room was clean. Plenty of parking and there is a restaurant right across the lot from the front office. We were tired from a long day of driving hence we were ready...More

Thank Joanne M
Response from Amra W, General Manager at SureStay Hotel by Best Western SusanvilleResponded 7 January 2018

Thank you so much for your feedback. We truly value and appreciate your stay with us. Your words will be used to help us continue to grow and improve as a Hote and Team. Really appreciate everything and I hope if your in the area...More

Reviewed 24 December 2017

Value priced, clean & comfotable. Breakfast vouchers for the excellent restaurant across the way made our day. Pleasantly surprised at the quality of food & service. Front desk service was awesome. Only problem was awful noise late at night from neighbor hauling items on a...More

Review collected in partnership with Best Western
Thank conniep69
Response from Amra W, Front Office Manager at SureStay Hotel by Best Western SusanvilleResponded 28 December 2017

Thank you so much for your feedback. We truly value and appreciate your stay with us. Your words will be used to help us continue to grow and improve as a Hote and Team. Really appreciate everything and I hope if your in the area...More

View more reviews
About
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Free Parking
Breakfast included
Restaurant
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Outdoor pool
Restaurant
Hot Tub
Details
Price range
US$79 - US$122 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$79 - US$122 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Add Photo Photos
Traveller (24)
Room & Suite (20)
Dining (7)
Pool & Beach (1)
Questions & Answers
Ask a question
Paul55555
22 May 2017|
Answer
Response from Best Western T | Property representative |
We use Direct TV for our provider. We have a great package on the rooms we have about 100 channels.
1
Vote
loverainsky
20 September 2016|
AnswerShow all 6 answers
Response from Best Western T | Property representative |
No, we don't have an elevator.
0
Votes
Barnegat B
12 August 2015|
AnswerShow all 9 answers
Response from Debimlee | Reviewed this property |
I really don't know if it's pet friendly. The best way is to call the hotels local number and ask.
0
Votes
Room Tips
"maybe ask for a room on the top floor and in the corner"
Read review
"top floor the bottom rooms you can hear people walking."
Read review
"This is a WORST Western. Travel 40 miles west to Chester for the very BEST Western."
Read review
"Get a room away from the main street."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing