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BEST WESTERN PLUS Grosvenor Airport Hotel

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BEST WESTERN PLUS Grosvenor Airport Hotel
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1,843 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Grosvenor Airport Hotel
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Showing 1,696: English reviews
Los Angeles, United States
Reviewed 3 weeks ago

I was very satisfied with my overnight stay for business at this hotel. Although it is close to the airport it is very quiet. Before I selected this hotel I saw some negative reviews that did not encounter during my stay.I will be returning to this area in one month and I will be book a room at this hotel.

Review collected in partnership with Best Western
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Helpful?
Thank Sherwin R
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello Sherwin and thank you for your nice review. The majority of our reviews are positive and I am happy you now know that for yourself. We appreciate your feedback and look forward to your next visit! Thanks again. Jim McGuire, General Manager

Cali, Colombia
Reviewed 4 weeks ago

My husband and I stayed at the hotel after our long journey from Australia, the hotel is a good place to rest, it has very good attention its employees are very friendly and the food is delicious, I totally recommend it.

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Helpful?
1Thank tatasan5
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Thank you so much! Please come back again soon! Jim McGuire, General Manager

Tel Aviv, Israel
Reviewed 4 weeks ago

The location to the airport, free shuttle service, and the capability to stay one night and park my car there (long term parking) was key to choosing the hotel. The cost for doing all this was very fair. The receptionists were knowledgeable and also very helpful as this was my first time in San Francisco. The rooms were surprisingly nice....

Review collected in partnership with Best Western
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Helpful?
Thank J6494PVdonalds
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Thank you so much for your great comments! We really appreciate it and we look forward to your next visit! Jim McGuire, General Manager

Makati, Philippines
Reviewed 4 weeks ago via mobile

Thanks Ms.Bianca.You are amazing! Ms.Imelda good! Art,John and Julio at dining Good job! Chris,service.Good! I commend the housekeeping for keeping it quiet when they clean around the hallway and room.No unofficial chats going on.They greet the guest when they see them. The airport shuttle Asian driver do have some"attitude asking for tips". We do give tip but no one needs...

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Helpful?
1Thank 17Dubhe
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello Dubhe and thank you very much for your great comments on your recent stay! Our staff members will be very happy to see their names mentioned. I will share your comments about the shuttle driver with the owner of the shuttle company - sorry about that. For future reference, please know that we do have microwaves available upon request....

Chicago, Illinois
Reviewed 4 weeks ago

This hotel is due for major renovation and the whole house keeping department should be replaced. I was told that 'our housekeeping usually do a good job' and that the director for housekeeping has been there for years and is 'very good' at responding to customers, I have not heard back from him (5 days now) since we checked out....

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Helpful?
Thank limingshoau
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello limingshoua and thank you for posting your comments on this site as well. I am very sorry for the issues you had with the cleanliness of your room(s). This is well below our standards. I inspected these rooms myself, and what you saw is discolored grouting, not mold. I will have our maintenance department repair the mold. I will...

Reviewed 4 weeks ago via mobile

For an extremely busy airport hotel i think it is fairly well maintained. Despite having to check in 5 people in the 10 minutes i was in the lobby I was impressed by how polite they were. Despite being visibly busy the staff managed to give me directions and print them for me. Rooms are a 5/5 clean and comfortable...

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Helpful?
Thank UB0013
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

UB0013 - too bad you didn't have the chance to try our delicious breakfast! I hope you got one of our complimentary breakfast to go bags! Thank you very much for your wonderful comments on your recent stay - we really appreciate the detailed review and look forward to seeing you again soon! Jim McGuire, General Manager

Reviewed 4 weeks ago via mobile

My husband and I stayed one night before our flight home to Oahu. We'd been traveling around the greater Bay Area for several days for a getaway and had stayed in several places. This hotel was not only the cheapest, it was by far the best! Standouts included: •the very comfortable king bed •the amazing complimentary breakfast •the great customer...

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Helpful?
1Thank Kristine L
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Aloha Kristine and Mahalo for your mahalo for your wonderful comments on our hotel and service! We look forward to the next time you stay with us! Thank you again. Jim McGuire, General Manager

Reviewed 4 weeks ago via mobile

If you're not too picky on hotel and rooms, this makes a good compromise! The rooms are good even though the bathroom is kind of small and there's communicate doors in each side so pray that your neighbor will not be noisy. The breakfast is excellent and they even have a restaurant in the hotel that is good (vegetarian options!)

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Helpful?
1Thank Julie C
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello Julie and thank you for your nice comments. Just to clarify, not all of our rooms have connecting doors, just some. So happy you enjoyed our breakfast and restaurant! We appreciate your feedback, please come back again soon! Jim McGuire, General Manager

Greensboro, North Carolina
Reviewed 5 weeks ago

Nice clean hotel with a restaurant attached. The hotel is under renovation so get a room one the top three floors. They have already been renovated. Only one elevator works. The other is part of the renovation process. My overall experience was good. The staff is great. Thanks for your help Bianca.

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Helpful?
Thank 367Tracy
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Tracy, thank you very much for your great comments on your recent stay and for mentioning Bianca. It is appreciated! Please come back again soon! Jim McGuire, General Mangaer

Reviewed 17 February 2017 via mobile

Good for one night stay. Hotel badly needs updating of rooms and deco. One lift is currently undergoing overhaul so there's a little delay in the morning. Service is good at front desk. Breakfast is sumptuous. Also provides free airport transfer and near to rental car centre.

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Helpful?
Thank kohhh88
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello kohh88 and thanks for your comments. We will be upgrading our furniture, window treatments and artwork this year so please come back and see the final results. Jim McGuire, General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
  • Breakfast included
  • Room Service
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Recipient hotel of 3 Best Western "Director's Award" and 11 consecutive "Excellent Housekeeping Awards". Newly renovated rooms, restaurant, bar and meeting space. Location, location, location! The BEST WESTERN PLUS Grosvenor Hotel offers all the amenities you need for business or pleasure! Restaurant, bar, business center, fitness center, seasonal outdoor pool, complimentary shuttle to SFO. PLEASE NOTE that our front entrance and porte cochere are currently under renovation and our entrance is located at the rear of the hotel. Thank you. ... more   less 

Additional Information about BEST WESTERN PLUS Grosvenor Airport Hotel

Address: 380 South Airport Boulevard, South San Francisco, CA 94080
Region: United States > California > South San Francisco
Price Range: €115 - €256 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Grosvenor Airport Hotel 3*
Number of rooms: 206
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Priceline, Cheap Tickets, Best Western and Travelocity so you can book your BEST WESTERN PLUS Grosvenor Airport Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western South San Francisco
South San Francisco Best Western
Hotel Style:
#3 Business Hotel in South San Francisco
#3 Green Hotel in South San Francisco
#5 Romantic Hotel in South San Francisco
#6 Family Hotel in South San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Grosvenor Airport Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Grosvenor Airport Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Airport/street noise is heard throughout... turns into white noise after a while.”
 of 5 bubbles Krissy_hicks, 2 Mar 2017 | Read review
“Pay a small premium to ensure a room on the Grosvenor level.”
 of 5 bubbles kth0mps, 1 Mar 2017 | Read review
“Book a room on the top floors. They have been renovated”
 of 5 bubbles 367Tracy, 21 Feb 2017 | Read review
“In the flight path of SFO, try for a room on the backside of the hotel.”
 of 5 bubbles christopherr606, 14 Feb 2017 | Read review
“I have no comments on giving tips on choosing a good room!”
 of 5 bubbles cmelelina, 13 Feb 2017 | Read review
5 of 5