Awesome Hotel and great with excellent value for the money. Staff are all friendly with excellent customer Service Skills. Bianca, LJ, Shawn, Rose and the rest of the TEAM are very helpful with a smile.
The Best Western Grosvenor Hotel is the Best Hotel to stay at while visiting San Francisco or the Bay Area. The staff are Amazing and if you have a problem they are right on top of it to get things fixed. If you have a car while there in town their Parking Fee is $9 vs paying $20 - $50 Dollars a Night at hotels in San Francisco. You are only 10 - 20 minutes from Downtown San Francisco depending the time you are heading to san Francisco. You are Five Minutes from the airport. The rooms and hallways here are very clean, nice looking and have everything you need to enjoy your stay !!!! The beds are Very Comfortable !!!
Good place to stay if you are flying out of SFO. Not far from the rental car return and there is a gas station between the hyw. exit and the hotel to fill up your rental before the return. The only thing missing was a bottle opener and a microwave. Did not get to check out the restaurants in the area.
The current COVID crisis has brought hotel rates down in the SF bay area and this property is quite a good deal if you're in the area and need an affordable option. It's a comfortable, clean property, with friendly staff, but the location is a bit odd and it definitely has issues. Based on the low rates, most are forgivable, but in normal times, they'd be quite annoying problems. One important note that I've seen other reviewers complaing about is that the free airport shuttle to and from SFO isn't running. That's true. It's not. You can either take a taxi or an Uber, but with a little bit of effort, you can also take the local bus (number 292) which for $2.25 will take you from SFO to around 100 metres from the hotel door and back again for the same fare. This same bus will also take you all the way to downtown San Francisco for the same fare. Considering the remoteness of the hotel, that's a good option if you don't have a car. The hotel is fairly modern and not particularly inviting. Everything in the lobby and public areas is dark wood, but it's all kept clean and tidy. COVID practices are in full force and you must wear a mask at all times and keep your distance. Only 2 people in the elevator etc. Some guests were clearly ignoring these rules, but most seemed to be following them. Check in is easy even though it's mainly done through touch screens etc. The rooms are large and relatively comfortable. I had a few problems when I checked in, but they quickly changed me to another room without any fuss. The rooms just need a refresh. They're perfectly clean and relatively comfortable. They just look tired. Vinyl drapes, worn out desk chair, old easy chair, worn carpeting. It's all just a little shabby. WIFI is free and reliable, but every day, you have to log in all over again with the password. There's a fridge, which is quite noisy and a flat screen TV, but I never switched it on, so I don't know what channels are offered. There's a safe, ironing board, iron, good closet space, room for bags, coffee maker. Currently there's no house keeping automatically. If you need it, you just need to ask. As I had an extended stay, I asked for a microwave and they eventually found me one. There is a limited supply. Bathrooms are little cramped and the water pressure is weak. You can't really get your hands under the fawcet in the basin and the shower isn't very strong. There's shampoo and shower gel, but the gel ran out and took forever to replace. Thankfully there's also a small bar of soap. Towels were clean and fresh. The beds are comfortable and the linens clean and fresh. Unfortunately, noise is the biggest let down of the property. You can hear a lot of what your neighbours are up to. Most of it you don't want to hear. When the couple in the next room are having fun, you'll really know it. As the beds back on to the same wall, you'll be shaking just as much as they are. Noise from the corridors is bad. Guests just don't seem to care that they're in a hotel and people might be sleeping. Not really the hotel's fault, but soundproofing could be improved. Breakfast is included in the rate before 9AM. There's tea, coffee, juice, pastries, bananas, apples, boiled eggs and a breakfast sandwich you can heat quickly. It's poor quality, but it's better than nothing for sure. Some yogurt would be really appreciated and a bit more variety, but this is a hotel property, so guests staying multiple nights are probably rare, thus they don't see the need to change the daily menu. All in all, a good option. Particularly at the current rate. But in all honesty, the current rate is all it's worth. When the COVID crisis is over, I'm sure the rates will leap back up again and yet, all the issues with the hotel will still exist. The pool is currently closed, as is the work out room and business centre, so they're not providing anything on top of the room and grab n go breakfast. For the rate, it's worth it.…
It’s was a nice mini vacation away from home. Everyone was nice and the facility was very clean. Best Western of SSF served a very nutritious continental breakfast and fresh coffee as well. Thank you!!