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Best Western Plus Grosvenor Airport Hotel

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380 S Airport Blvd, South San Francisco, CA 94080-6704
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 06/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 29 hotels in South San Francisco
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Bronze level
Recipient hotel of 4 Best Western "Director's Award" and 16 "Excellent Housekeeping Awards". Newly renovated rooms, restaurant, bar and meeting space. Location, location, location! The Best Western Plus Grosvenor Hotel offers all the amenities you need for business or pleasure! Restaurant, bar, business center, fitness center, seasonal outdoor pool, complimentary shuttle to SFO. Thank you.
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Free airport transportation
Business Centre with Internet Access
Wifi
Outdoor pool
Restaurant
Breakfast buffet
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Coffee / tea maker
Refrigerator
Flatscreen TV
Hair dryer
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Mid-range
Languages Spoken
English, Spanish, German
Hotel links
Special Offer:$25 Gift Card Promotion

Location

Full view
49Car recommended
Grade: 49 out of 100
23Restaurantswithin 1 km
3Attractionswithin 1 km
2,457Reviews29Q+A100Room tips
Traveller rating
  • 951
  • 934
  • 365
  • 125
  • 82
Time of year
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Popular mentions
Cesar wrote a review Mar 2021
Pacifica, California7 contributions14 helpful votes
Awesome Hotel and great with excellent value for the money. Staff are all friendly with excellent customer Service Skills. Bianca, LJ, Shawn, Rose and the rest of the TEAM are very helpful with a smile.
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Review collected in partnership with Best Western
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
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Response from Jim McGuire, General Manager at Best Western Plus Grosvenor Airport Hotel
Responded 2 weeks ago
Thank you very, very much for your excellent comments and for mentioning staff members by name! We really appreciate it! Please come back and visit us again soon. Be well. Jim McGuire, General Manager
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John W wrote a review Oct 2020
Las Vegas, United States28 contributions40 helpful votes
Hotel's Favourite
The Best Western Grosvenor Hotel is the Best Hotel to stay at while visiting San Francisco or the Bay Area. The staff are Amazing and if you have a problem they are right on top of it to get things fixed. If you have a car while there in town their Parking Fee is $9 vs paying $20 - $50 Dollars a Night at hotels in San Francisco. You are only 10 - 20 minutes from Downtown San Francisco depending the time you are heading to san Francisco. You are Five Minutes from the airport. The rooms and hallways here are very clean, nice looking and have everything you need to enjoy your stay !!!! The beds are Very Comfortable !!!
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Review collected in partnership with Best Western
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
2 Helpful votes
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Response from Jim McGuire, General Manager at Best Western Plus Grosvenor Airport Hotel
Responded 27 Oct 2020
John, thank you so much for your excellent comments! We really enjoy having you stay with us and look forward to each time. Thank you for being a loyal guest of ours!!!! See you again soon! Jim McGuire, General Manager
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David S wrote a review Feb 2021
Levis, Canada2 contributions2 helpful votes
Good place to stay if you are flying out of SFO. Not far from the rental car return and there is a gas station between the hyw. exit and the hotel to fill up your rental before the return. The only thing missing was a bottle opener and a microwave. Did not get to check out the restaurants in the area.
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Review collected in partnership with Best Western
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
1 Helpful vote
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Response from Jim McGuire, General Manager at Best Western Plus Grosvenor Airport Hotel
Responded 16 Feb 2021
David, thanks so much for your comments! FYI, we do have microwaves in our suites and also upon request, based on availability. We look forward to your next stay! Jim McGuire, General Manager
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Jarko2015 wrote a review Feb 2021
Amsterdam, The Netherlands1,703 contributions3,050 helpful votes
The current COVID crisis has brought hotel rates down in the SF bay area and this property is quite a good deal if you're in the area and need an affordable option. It's a comfortable, clean property, with friendly staff, but the location is a bit odd and it definitely has issues. Based on the low rates, most are forgivable, but in normal times, they'd be quite annoying problems. One important note that I've seen other reviewers complaing about is that the free airport shuttle to and from SFO isn't running. That's true. It's not. You can either take a taxi or an Uber, but with a little bit of effort, you can also take the local bus (number 292) which for $2.25 will take you from SFO to around 100 metres from the hotel door and back again for the same fare. This same bus will also take you all the way to downtown San Francisco for the same fare. Considering the remoteness of the hotel, that's a good option if you don't have a car. The hotel is fairly modern and not particularly inviting. Everything in the lobby and public areas is dark wood, but it's all kept clean and tidy. COVID practices are in full force and you must wear a mask at all times and keep your distance. Only 2 people in the elevator etc. Some guests were clearly ignoring these rules, but most seemed to be following them. Check in is easy even though it's mainly done through touch screens etc. The rooms are large and relatively comfortable. I had a few problems when I checked in, but they quickly changed me to another room without any fuss. The rooms just need a refresh. They're perfectly clean and relatively comfortable. They just look tired. Vinyl drapes, worn out desk chair, old easy chair, worn carpeting. It's all just a little shabby. WIFI is free and reliable, but every day, you have to log in all over again with the password. There's a fridge, which is quite noisy and a flat screen TV, but I never switched it on, so I don't know what channels are offered. There's a safe, ironing board, iron, good closet space, room for bags, coffee maker. Currently there's no house keeping automatically. If you need it, you just need to ask. As I had an extended stay, I asked for a microwave and they eventually found me one. There is a limited supply. Bathrooms are little cramped and the water pressure is weak. You can't really get your hands under the fawcet in the basin and the shower isn't very strong. There's shampoo and shower gel, but the gel ran out and took forever to replace. Thankfully there's also a small bar of soap. Towels were clean and fresh. The beds are comfortable and the linens clean and fresh. Unfortunately, noise is the biggest let down of the property. You can hear a lot of what your neighbours are up to. Most of it you don't want to hear. When the couple in the next room are having fun, you'll really know it. As the beds back on to the same wall, you'll be shaking just as much as they are. Noise from the corridors is bad. Guests just don't seem to care that they're in a hotel and people might be sleeping. Not really the hotel's fault, but soundproofing could be improved. Breakfast is included in the rate before 9AM. There's tea, coffee, juice, pastries, bananas, apples, boiled eggs and a breakfast sandwich you can heat quickly. It's poor quality, but it's better than nothing for sure. Some yogurt would be really appreciated and a bit more variety, but this is a hotel property, so guests staying multiple nights are probably rare, thus they don't see the need to change the daily menu. All in all, a good option. Particularly at the current rate. But in all honesty, the current rate is all it's worth. When the COVID crisis is over, I'm sure the rates will leap back up again and yet, all the issues with the hotel will still exist. The pool is currently closed, as is the work out room and business centre, so they're not providing anything on top of the room and grab n go breakfast. For the rate, it's worth it.
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Date of stay: February 2021
Value
Cleanliness
Service
Trip type: Travelled on business
4 Helpful votes
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Response from Jim McGuire, General Manager at Best Western Plus Grosvenor Airport Hotel
Responded 9 Feb 2021
Jarko, thanks so much for your very detailed review of your recent stay. We appreciate you taking such time to share your feedback. Yes, due to the pandemic and having no ability to monitor social distancing on the airport shuttle, it has been suspended. More importantly, there simply isn't enough traffic/guests arriving or departing for SFO, so it doesn't make sense to financially support a shuttle at this time. There are over 30 hotels in our area, and there are maybe 2 that currently have the shuttle in operation at this time. Thanks so much for sharing your insight on other forms of transportation for the readers, that was great. I am sorry that you feel our hotel is't particularly inviting - we normally hear just the opposite. With all of the protocols we have to take with the pandemic, the feel of the Lobby probably is different, however, very safe for our guests and associates. Within the past couple of years, all of our guest rooms have been updated with new window treatments (not vinyl drapes), new artwork, carpet, beds, TVs, custom made furniture and more. Sorry you felt that they looked shabby. We used to have a wonderful and very large breakfast buffet offering all kinds of great food selections, but the new "Grab and Go" breakfast is now a brand requirement, and again, much safer for everyone. We actually still go above and beyond what the minimum requirement is. Again, thanks so much for your thorough review, we appreciate it. As the case of all hotels everywhere, once we are beyond the pandemic and the market allows, all hotels will again increase their rates. We hope to see you again soon. Jim McGuire, General Manager
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happymax2021 wrote a review Feb 2021
San Francisco, California1 contribution1 helpful vote
It’s was a nice mini vacation away from home. Everyone was nice and the facility was very clean. Best Western of SSF served a very nutritious continental breakfast and fresh coffee as well. Thank you!!
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Review collected in partnership with Best Western
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
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Response from Jim McGuire, General Manager at Best Western Plus Grosvenor Airport Hotel
Responded 8 Feb 2021
Happymax, we are glad that we made you HAPPY! Thanks so much for the great comments, we really appreciate it! Please come back again soon! Jim McGuire, General Manager
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Previous
PRICE RANGE
US$86 - US$252 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western south san francisco, south san francisco best western
LOCATION
United StatesCaliforniaSouth San Francisco
NUMBER OF ROOMS
206
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Frequently Asked Questions about Best Western Plus Grosvenor Airport Hotel
Which popular attractions are close to Best Western Plus Grosvenor Airport Hotel?
Nearby attractions include K1 Speed San Francisco (0.4 km), UrbanBCN Worldwide (0.8 km), and rissetto / 49 Square Miles Outlet Store (0.9 km).
What are some of the property amenities at Best Western Plus Grosvenor Airport Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Best Western Plus Grosvenor Airport Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Plus Grosvenor Airport Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Best Western Plus Grosvenor Airport Hotel?
Yes, parking is available to guests.
What are some restaurants close to Best Western Plus Grosvenor Airport Hotel?
Conveniently located restaurants include Taqueria San Bruno, Houlihan's Restaurant & Bar, and Denny's.
Are there opportunities to exercise at Best Western Plus Grosvenor Airport Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Best Western Plus Grosvenor Airport Hotel have an airport shuttle?
Yes, Best Western Plus Grosvenor Airport Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Best Western Plus Grosvenor Airport Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Plus Grosvenor Airport Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western Plus Grosvenor Airport Hotel?
The staff speaks multiple languages, including English, Spanish, and German.