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BEST WESTERN PLUS Grosvenor Airport Hotel

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BEST WESTERN PLUS Grosvenor Airport Hotel
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1,817 Reviews from our TripAdvisor Community

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Showing 1,672: English reviews
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Reviewed 3 days ago NEWvia mobile

For an extremely busy airport hotel i think it is fairly well maintained. Despite having to check in 5 people in the 10 minutes i was in the lobby I was impressed by how polite they were. Despite being visibly busy the staff managed to give me directions and print them for me. Rooms are a 5/5 clean and comfortable...

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Helpful?
Thank UB0013
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

UB0013 - too bad you didn't have the chance to try our delicious breakfast! I hope you got one of our complimentary breakfast to go bags! Thank you very much for your wonderful comments on your recent stay - we really appreciate the detailed review and look forward to seeing you again soon! Jim McGuire, General Manager

Reviewed 3 days ago NEWvia mobile

My husband and I stayed one night before our flight home to Oahu. We'd been traveling around the greater Bay Area for several days for a getaway and had stayed in several places. This hotel was not only the cheapest, it was by far the best! Standouts included: •the very comfortable king bed •the amazing complimentary breakfast •the great customer...

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Helpful?
Thank Kristine L
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Aloha Kristine and Mahalo for your mahalo for your wonderful comments on our hotel and service! We look forward to the next time you stay with us! Thank you again. Jim McGuire, General Manager

Reviewed 3 days ago NEWvia mobile

If you're not too picky on hotel and rooms, this makes a good compromise! The rooms are good even though the bathroom is kind of small and there's communicate doors in each side so pray that your neighbor will not be noisy. The breakfast is excellent and they even have a restaurant in the hotel that is good (vegetarian options!)

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Helpful?
Thank Julie C
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello Julie and thank you for your nice comments. Just to clarify, not all of our rooms have connecting doors, just some. So happy you enjoyed our breakfast and restaurant! We appreciate your feedback, please come back again soon! Jim McGuire, General Manager

Greensboro, North Carolina
Reviewed 4 days ago NEW

Nice clean hotel with a restaurant attached. The hotel is under renovation so get a room one the top three floors. They have already been renovated. Only one elevator works. The other is part of the renovation process. My overall experience was good. The staff is great. Thanks for your help Bianca.

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Helpful?
Thank 367Tracy
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Tracy, thank you very much for your great comments on your recent stay and for mentioning Bianca. It is appreciated! Please come back again soon! Jim McGuire, General Mangaer

Reviewed 1 week ago via mobile

Good for one night stay. Hotel badly needs updating of rooms and deco. One lift is currently undergoing overhaul so there's a little delay in the morning. Service is good at front desk. Breakfast is sumptuous. Also provides free airport transfer and near to rental car centre.

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Helpful?
Thank kohhh88
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello kohh88 and thanks for your comments. We will be upgrading our furniture, window treatments and artwork this year so please come back and see the final results. Jim McGuire, General Manager

Copiague
Reviewed 1 week ago

This hotel was perfect for having to spend the night near the airport after arriving late in the evening. I will say this hotel is in the flight path of SFO, my room was on the top floor and I did hear a few planes fly over early on in the evening, but did not notice once asleep. The room...

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Helpful?
Thank Christopher R
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hi Christopher and thank you for your nice comments on your recent stay! We are in the process of upgrading our elevators, sorry for the inconvenience. We do have 2 other elevators in operation. Please come back again soon! We appreciate your feedback. Jim McGuire, General Manager

Bakersfield, California
Reviewed 1 week ago via mobile

My city has an airport but the major airlines serving it are charging ridiculous airfares to popular destinations. So I decided to fly out of LAX, and got a very good deal on airfare and hotel as well as a good deal on a rental car from the company's car rental website, all of which amounted to about half of...

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Helpful?
Thank shmendrick
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello shmendrick and thank you for your thorough review on your recent stay. I am happy to read that you found our service to be good. It is true that we are upgrading the hotel, and have been through many upgrades already. This year we are focusing on our guest rooms including furniture, window treatments, art work and more. We...

Honolulu, Hawaii
Reviewed 1 week ago

First room we checked into, the a/c drainage caused wet carpet you step into. The hotel was renovated, but done on a rather economic cost. The bed was the only good thing about the room. The breakfast was okay. The library was a good area for our group of eight to enjoy with our snacks and drinks. Only 1 of...

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Helpful?
Thank cmelelina
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello cmelelina and thank you for your comments. Actually, our guest room upgrades will start this year, although we have replaced all of our carpeting and beds. This year we upgrade our case goods, art work, window treatments and much more. Sorry for the inconvenience of an elevator being out of service. We have 2 others, and I'm glad that...

Granite Bay, United States
Reviewed 1 week ago

Whenever we stay in the Bay Area, we stay at the Grosvenor. The rooms are spacious, clean and the breakfast is the best we have had at any Best Western in the United States. It is also very close to the airport and as I understand it, there is a frequent airport shuttle.

Review collected in partnership with Best Western
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Helpful?
Thank Karen C
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Karen, we really appreciate your continued patronage as well as your great comments! I will share your nice comments with our entire staff. Please come back again soon! Jim McGuire, General Manager

Los Angeles, California
Reviewed 1 week ago

My fiancé where looking and calling for a last minute hotel. We found it here for the best rate. Can't believe how welcome we are here. Rooms are nice and breakfast was delicious already part of your stay.

Review collected in partnership with Best Western
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Helpful?
Thank joserX9474WB
GeneralManager650, General Manager at BEST WESTERN PLUS Grosvenor Airport Hotel, responded to this review

Hello joser and thank you very much for your nice review. We appreciate your feedback and also happy to hear that you and your fiancé were happy. Please come back again soon! Jim McGuire, General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
  • Breakfast included
  • Room Service
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Recipient hotel of 3 Best Western "Director's Award" and 11 consecutive "Excellent Housekeeping Awards". Newly renovated rooms, restaurant, bar and meeting space. Location, location, location! The BEST WESTERN PLUS Grosvenor Hotel offers all the amenities you need for business or pleasure! Restaurant, bar, business center, fitness center, seasonal outdoor pool, complimentary shuttle to SFO. PLEASE NOTE that our front entrance and porte cochere are currently under renovation and our entrance is located at the rear of the hotel. Thank you. ... more   less 

Additional Information about BEST WESTERN PLUS Grosvenor Airport Hotel

Address: 380 South Airport Boulevard, South San Francisco, CA 94080
Region: United States > California > South San Francisco
Price Range: €106 - €254 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Grosvenor Airport Hotel 3*
Number of rooms: 206
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Priceline, Cheap Tickets and Best Western so you can book your BEST WESTERN PLUS Grosvenor Airport Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western South San Francisco
South San Francisco Best Western
Hotel Style:
#3 Business Hotel in South San Francisco
#3 Green Hotel in South San Francisco
#5 Romantic Hotel in South San Francisco
#6 Family Hotel in South San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Grosvenor Airport Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Grosvenor Airport Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book a room on the top floors. They have been renovated”
 of 5 bubbles 367Tracy, 21 Feb 2017 | Read review
“In the flight path of SFO, try for a room on the backside of the hotel.”
 of 5 bubbles christopherr606, 14 Feb 2017 | Read review
“I have no comments on giving tips on choosing a good room!”
 of 5 bubbles cmelelina, 13 Feb 2017 | Read review
“A room facing east, away from freeway noise”
 of 5 bubbles U028477, 23 Jan 2017 | Read review
“A good view of the are from the higher floors”
 of 5 bubbles Saint_Johnny, 27 Dec 2016 | Read review
5 of 5