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Embassy Suites by Hilton San Francisco Airport - South San Francisco

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Traveller (349)
Room & Suite (260)
Pool & Beach (34)
Overview
  • Excellent25%
  • Very good30%
  • Average19%
  • Poor14%
  • Terrible12%
Travellers talk about
“koi pond”(22 reviews)
“san francisco”(131 reviews)
AMENITIES
Free Internet
Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3 Star Hotel
All hotel details
Additional information
Offers from Embassy Suites by Hilton San Francisco Airport - South San Francisco
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Embassy Suites by Hilton San Francisco Airport - South San Francisco
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,795)
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Traveller rating
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1 - 5 of 1,712 reviews
Reviewed 2 days ago

The people at the front desk appeared apethetic and were quite unhelpful upon check in and with any and all questions. Only one man who was tall and African-American was responsive to our questions. The set up for the morning breakfast was poor. The sugar,...More

Review collected in partnership with Embassy Suites Hotels
Thank stevesU2949QZ
Response from timothypaulus, Director of Sales at Embassy Suites by Hilton San Francisco Airport - South San FranciscoResponded yesterday

Dear stevesU2949QZ Thank you for your recent comments. I really do appreciate the feedback. As you may know we have just completed a multi million dollar renovation and the vast majority of that work was done in the comp breakfast area. As we come out...More

Hotel's Favourite
Reviewed 18 May 2018

Considering how expensive it is to stay in the city of San Francisco, this hotel was a good value/compromise. It is about 30 minutes drive to the city, but you save a lot on the cost of the room. The quality of the room was...More

Review collected in partnership with Embassy Suites Hotels
Thank bma1977
Response from timothypaulus, Director of Sales at Embassy Suites by Hilton San Francisco Airport - South San FranciscoResponded 21 May 2018

Dear bma1977 Thanks you for your thoughts. We greatly appreciate the nice comments from your stay. We are located in a great spot and a fantastic value in the Northern California area. We look forward to having you back when we are finished with our...More

Reviewed 3 days ago

On your website it says parking is free but you check in they charge you. When I checked out they charge me but when I put my ticket in to go out it asked me to to pay 27.00 and since I was in a...More

Thank Lupe M
Response from timothypaulus, Director of Sales at Embassy Suites by Hilton San Francisco Airport - South San FranciscoResponded yesterday

Dear Lupe M Thank you for your comments from your most recent visit. There is a $27 per night parking fee at the hotel and it is displayed on our website.

Reviewed 5 days ago

Room was shabby, furniture was very worn, doors on furniture did not close, drawers did not open or close easily, fridge was wide open and on when we got there, counter top was broken, it was very dusty, the grout in the bathroom was slimy,...More

Review collected in partnership with Embassy Suites Hotels
Thank kellym0linari
Response from Tim P, Director of Sales at Embassy Suites by Hilton San Francisco Airport - South San FranciscoResponded 3 days ago

Dear kelly0linari Thank you very much for your comments. I do apologize for the experience and want to let you know we do have plans for correcting the condition of the guest rooms in the near future. As to some of the housekeeping comments I...More

Reviewed 6 days ago

I really wish they had mentioned on their website about their renovations. So their website photos are very deceiving. They seemed short staffed as it took about an hour to have 2 extra towels sent to our room. When we went to the pool area...More

Thank 1luckymommy
Response from timothypaulus, Director of Sales at Embassy Suites by Hilton San Francisco Airport - South San FranciscoResponded 5 days ago

Dear 1luckymommy Thanks so much for your comments. There is certainly a large number of items on this list that it is more than clear that we did not meet your expectations nor our own. I will make sure that I share this with our...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Free Internet
Hotel Amenities
Business Centre with Internet Access
Room Service
Wheelchair Access
Breakfast included
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$189 - US$423 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in South San Francisco
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$189 - US$423 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in South San Francisco
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (349)
Room & Suite (260)
Pool & Beach (34)
Dining (30)
Amenities (7)
Business Centre & Event Rooms (6)
Family and Play Areas (2)
Questions & Answers
Ask a question
Paul B
16 July 2018|
AnswerShow all 6 answers
Response from Tim9301 | Reviewed this property |
Yes the renovations are complete. I day before I left was when it was finished. They were a little bit disorganized after it was done but I think they should be a lot better now.
1
Vote
Melissa G
20 May 2018|
AnswerShow all 2 answers
Response from GatorDCP | Reviewed this property |
The only thing within walking distance is a gas station and a Wendy’s.
1
Vote
Melissa G
20 May 2018|
AnswerShow all 5 answers
Response from Wannabegardening | Reviewed this property |
Yes, and delivery.
1
Vote
Room Tips
"Don’t bother.... choose another brand. Run don’t walk"
Read review
"Choose room with balcony as AC is terrible. Then you can open the door for some air!"
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"Never stay at this hotel..sleep on beach first"
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