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Embassy Suites by Hilton San Francisco Airport - South San Francisco

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Embassy Suites by Hilton San Francisco Airport - South San Francisco
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1,393 Reviews from our TripAdvisor Community

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Showing 1,326: English reviews
Start your review of Embassy Suites by Hilton San Francisco Airport - South San Francisco
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Riverbank, California
Reviewed 4 days ago NEW

Love staying at the Embassy Suites with the free breakfast, cocktail hours and large separated rooms. Excellent when traveling with family, Location close to San Francisco airport but you don't hear the plane noise. Will be back

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Helpful?
Thank Vicetta
Mishawaka, Indiana
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago via mobile

This hotel is in the perfect location of your wanting to stay close to the airport and downtown San Francisco. We will stay here again when we return. The view of the mountain is spectacular. I have attached pics with a full rainbow outside our room balcony. Embassy Suites is one of my preferred places to stay when traveling for...

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Helpful?
Thank daytonaman88
About Hotel's Favourite Review
EmbassySuitesSSF, General Manager at Embassy Suites by Hilton San Francisco Airport - South San Francisco, responded to this review

Thank you for taking the time to comment on your recent stay. We are glad to read that you enjoyed our complimentary Manager's Reception and our wonderful views. Our team looks forward to seeing you next time you are in the SF Bay area. Regards, Rudy

New Mexico
Reviewed 1 week ago via mobile

I stayed here for a short business trip. Free Shuttles to and from the airport made things much easier. The rooms were nice and clean. Walking distance to some restaurants, and a shuttle came at specified times to go downtown San Fran. I would definitely stay here again.

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Helpful?
1Thank 851brycef
Reviewed 1 week ago via mobile

Overall this chain is the best for our family of 6 but this location is lacking a little. Staff in the breakfast area was wonderful and attentive. The concierge not so much. There was puddles of pool water in front of the elavator and I almost fell when I told him he said they alerted house keeping and would get...

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Helpful?
Thank vickee m
Dallas, Texas
Reviewed 1 week ago via mobile

I'm really an Embassy Suite guy but recently Embassy's hotels seem to be the forgotten step child in the Hilton chain. This San Francisco Embassy's room carpet and furniture were soiled, the room had a mildew, musty smell. To top it off the concierge, Jeff, couldn't tell me the name of Golden Gate VA cemetery which only two miles from...

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Helpful?
1Thank dallasprez
Management response:

Hi dallasprez Thank you very much for sharing your feedback with us. We were very disappointed to read of your experience during your stay with us. Whilst an apology will regrettably not alter the outcome of your experience, we do extend it with all sincerity. We empathize regarding the points you mention in your review. The level of service is...

Vancouver, Canada
Reviewed 1 week ago

Hotel is seriously overpriced for a product that is run down and sub-par. Was desperately looking for where they fourth star fell, and I found it along with many dust balls under the bed. Staff tries hard to overcome the atmosphere and workplace that is difficult to be proud of.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Marco B
Management response:

Hi Macro B Thank you very much for sharing your experience you had with us. The reason for you to pay a high room rate is that you were travelling at the same time as a citywide convention. High demand for hotel room will drive up room rates across the city. One of our priorities is to be able to...

Hamilton, Canada
Reviewed 1 week ago

"Happy Hour" = pretzels, veggies and some kind of trail mix. Restaurant service terrible (under staffed) and food quality disgusting. Very loud noise level in room due to atrium design. Room is a very nice size - but decor done in 1980s shag style (and not the good shag). Stay somewhere else.

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Helpful?
1Thank TravellingCanucks_20
Management response:

Hi TravellingCanucks Thank you for taking the time to advise of your recent stay at Embassy Suites San Francisco Airport. We are sorry to learn that our room decor did not meet your expectations and our complimentary snacks and light appetizers served at Evening Reception for two hours disappointed you. If you are not satisfied with the service you receive...

Flower Mound, United States
Reviewed 2 weeks ago

Good value for the money. Convenient to city and airport. Complimentary breakfast and managers reception add to the convenience and value. Staff is extremely friendly and go out of their way to great you and make sure you are taken care of.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Robert D
Mico, Texas
Reviewed 2 weeks ago via mobile

Happy Hour Drinks & Snacks, awesome breakfast & nice, clean rooms and shuttle to the airport. Love to stay here, we can always count on having a good stay when traveling for fun or business. Nice, convenient and well priced.

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Helpful?
Thank Danette S
Charlotte, NC, USA
Reviewed 2 weeks ago

I booked the Embassy Suites based simply on distance from the the airport and their free, 24-hour, airport shuttle. Upon arrival, I was quickly greeted by the very friendly front desk staff. The layout is typical Embassy Suites with a large, central courtyard surround by floors of suites. The suite was again, the typical ES layout with a seating area,...

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Helpful?
1Thank tarheelblue89

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton San Francisco Airport - South San Francisco

Address: 250 Gateway Boulevard, South San Francisco, CA 94080
Region: United States > California > South San Francisco
Price Range: €164 - €369 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Francisco Airport - South San Francisco 3.5*
Number of rooms: 312
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Travelocity, Hotels.com, Booking.com and HotelsforEveryone so you can book your Embassy Suites by Hilton San Francisco Airport - South San Francisco reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites San Francisco Airport Hotel South San Francisco
Embassy Suites South San Francisco
Embassy Suite South San Francisco
South San Francisco Embassy Suites
Hotel Style:
#6 Romantic Hotel in South San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton San Francisco Airport - South San Francisco staff and other travellers.
14 questions
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Questions? Get answers from Embassy Suites by Hilton San Francisco Airport - South San Francisco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner rooms are bigger (dining area) but not necessarily nicer.”
 of 5 bubbles TravelingD8499, 3 Feb 2017 | Read review
“coming in from the lobby we were on the left side and high enough that we could see the mountains over the other hotel.”
 of 5 bubbles travellers608, 10 Jan 2017 | Read review
“Go to another hotel.”
 of 5 bubbles NYCAngels, 29 Dec 2016 | Read review
“Higher floors won't experience all the early noise of the breakfast crowd.”
 of 5 bubbles 510diannea, 28 Dec 2016 | Read review
“If you don't want to be bothered, stay elsewhere”
 of 5 bubbles 773melindak, 22 Dec 2016 | Read review
5 of 5