We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
I had read reviews prior to coming and complaints of small rooms and they weren't exaggerated!! This was the smallest Holiday Inn Express rooms I have ever stayed in!! The sink and vanity area was minuscule!! There was barely room to walk between the bed...More
Management response:Responded 29 August 2017
We would like to apologize that your stay experience at our hotel was not as expected.
We will pass this review on to our staff and will try our very best to improve in the area that you have mentioned.
Pros - There is a reasonable breakfast offered
Cons -This is a Motel not a Hotel, HI Express should change their description and pricing accordingly. Very uninterested front desk personnel when reporting issues to them. Stayed here for 1 night in August 17. It is...More
Management response:Responded 23 August 2017
We are really sorry that your experience at our hotel was not as expected. We will pass this review on to our staff members and will try to improve in areas that you have mentioned, so we can give a better stay experience...More
It is an old hotel. The only part refurbished is the lobby. The building is old and ugly, the room doors and windows face the street, it is an open building. The only good thing is that the breakfast area is nice and the breakfast...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express At Monterey BayResponded 25 August 2017
Thank you for choosing to stay with us and for taking the time to share your recent experience at our hotel. While we appreciate you noticing our property's overall cleanliness and glad that you were pleased with your dining experience, it is regrettable...More
Nice Motel for a stayover. Big rooms. Good beds. Breakfast inkl healthy choices. Friendly front staff. Little bit noisy. Book early for best price. Short way to highway and Monterey. Can recomnent this placeMore
Thank Michael G
Management response:Responded 9 August 2017
We are very pleased to see that your stay was enjoyable and hope you enjoyed our beautiful city of Monterey. I am very please to see that our staff exceeded your expectations. We will be looking forward to welcoming you again at our...More
Don't try to save money by staying outside of Monterey. Hotel sucks and area is full of fast food places. As far as hotel goes, tried to check in at 2pm and were told that it was early and only ground floor rooms were available....More
Response from IHGService, Guest Relations Manager at Holiday Inn Express At Monterey BayResponded 14 August 2017
Thank you for staying with us and for leaving a review. It is unfortunate that your stay did not turn out 100% satisfactory due to your check- in experience, room allocation and the level of service you received. Please accept our sincerest apologies...More