Serene and very relaxing environment. This was a great place to take time off and relax in the beautiful hotel / casino. The rooms are modern and have beautiful design and well kept amenities. All employees are very helpful and care about their guests.
If you have bags of money you don’t need and won’t ti dump very fast and have absolutely no fun doing so this is the place for you place is a joke they don’t even pretend to let you win anymore customer service is non existent it’s dirty 3/4 of the machines don’t work and the ones that do just take your money the play back and forth with what ever machine your on is blatant robbery it’s a joke I thought I was being punked by Ashton Kutcher and all the staff was secretly laughing at me for being so stupid and coming to this casino bottom line is casino is just there to take as much money as humanly possible before they imlplode won’t ever be going back and you’d be smart and heed my warning sure wish I had been warned total disappointment 0 out of 10 chumash can’t see no money hotel diffently not a resort casino stay away…
From the valets who happily greet you as you pull in, to the bell service that helps you with your luggage, to the very helpful front desk, the service has always been very professional and friendly. I came to town for the weekend with my car loaded to the roof for a booth at the rodeo the next day and everyone at the hotel was amazing. I will keep coming back and recommend staying here to all my friends and family!
My wife and I have been staying here for years. At one time, it was one of the best options in the Santa Ynez area. Unfortunately, the quality has been trending downward since the pandemic. Our most recent visit will be our last. The rooms are showing their age. By my calculation, the rooms in the tower are about 6 years old. Issues on our last visit included: stains on the sheers/curtains, a water closet barn door that would only open/close halfway, and a shower head clogged with lime scale. Although there is a no pets sign at checkin, there was a dog yelping for about 30 minutes the morning we checked out. The food options are incredibly limited, compared to what they used to offer. The cafe, buffet, and pool bar have been closed since the pandemic and have not reopened. Half of the food court (the burger and pizza places) are closed until 6:30pm. You are left with the expensive Willows steakhouse, and grab-and-go coffee shop and Chinese or tacos in the food court. Other issues: dirty machines on the casino floor, poor ventilation, limited coffee service (they used to have coffee carts). Finally, we used to like a small cup of gelato at night from the coffee shop. On our last visit, an empty gelato case. This "resort" has been sliding downhill for the past few years. I hope they'll turn things around so that maybe we will return one day.…
The room was nice but hotel is lacking amenities we took for granted. No in-room coffee maker and no Room Service available. There's a coffee bar down in the lobby that wasn't open. Had to go to into the casino to get a cup. Very inconvenient. Not to mention we ran out toilet paper in the middle of the night, no spare roll ugh! The casino was very smokey and didn't seem clean. For the money, it was not worth the price. We will find another hotel in town next time.
We stayed high on the tower overlooking the valley and the pool area. The valley was very hot, but we were cool in our room and in the casino. Our room was lovely. They have work out all the covid concerns while giving you a vacation resort experience. Will do it again.
Super annoying that it’s not possible to walk to the hotel from the self parking garage. Didn’t see anyone available to take us in the golf cart at checkout so we resorted to walking in the road. Then we had to wait for a car to enter the garage to get to our car and wait for someone else to open the garage so we could leave. Casino was smokey and gross. Mattress was rubbery and uncomfortable. Little room fridge was loud. No late checkout. Only plus was EV charging in the garage. Won’t stay here again.
Disappointed in many things. Many machines not working. And players card was ridiculously difficult to get read in most machines. Finally, are they cheapskates or is it because of COVID that they don’t have a free coffee and soda station like every other reservation casino in the world?
We played at their former casino location years ago, and we were so pleased to see this new operation, it is really fantastic! The rooms were lovely with all amenities, and there were far more slot machines than we expected, with all the newest along with the classics. The non smoking section was limited but it is nice that they have one. The valet offered to charge our car at check-in and we were pleased to see there was no charge for this service added to our bill. The pool and buffet were closed when we visited. The food court had great variety and everything we tried was really good. The staff were abundant and helpful, but they only provided non-alcoholic complimentary drinks to players, minimum $6 per drink/beer. Will be back very soon!!!
The room was really nice and the staff were awesome! This is a fun place to go, will return many times as this was my first time (March 2022) Went to a concert and it was a great show and great venue.