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Extended Stay America - Santa Rosa - South

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Traveller (27)
Room & Suite (13)
Dining (1)
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Overview
  • Excellent6%
  • Very good11%
  • Average15%
  • Poor17%
  • Terrible51%
2 weeks ago
“Don't Stay Here! Old and needs help”
16 Jan 2018
“No longer a cheap place to stay.”
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2 Star Hotel
All hotel details
Additional information
Offers from Extended Stay America - Santa Rosa - South
Special Offer: Save up to 10% TODAY!
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Offers from Extended Stay America - Santa Rosa - South
Special Offer: Save up to 10% TODAY!
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Reviews (108)
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1 - 5 of 107 reviews
Reviewed 2 weeks ago via mobile

We stayed here last night. First off, it was hard to get anyone at the front desk to check us in. Then at our 4 pm check in.. The front desk lady had to get the maid to go clean our room. So we had...More

Thank cocoabeachshark
Response from 00esa, Manager at Extended Stay America - Santa Rosa - SouthResponded 2 weeks ago

Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay,...More

Hotel's Favourite
Reviewed 20 December 2017

I'm very ocd about alot of things an since i've been here the staff have been very helpful an understanding.. My husband an I are here from out of state an the staff have been very helpful in helping me find my ways around here.....More

Thank newwomanfrankswo2017
Response from 00esa, Manager at Extended Stay America - Santa Rosa - SouthResponded 21 December 2017

It was a pleasure to read your fantastic review of the Extended Stay America. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to our entire staff for the job well done while you were here. Thanks for the recommending...More

Reviewed 18 May 2018 via mobile

This hotel is ridiculous. I specifically asked for a non-smoking room and was given a room that smelled like people had chained smoked in it for the last 15 years. It was already 11pm, there was a long line in the lobby, and I was...More

2  Thank Clamul6
Response from 00esa, Manager at Extended Stay America - Santa Rosa - SouthResponded 18 May 2018

We sincerely apologize for falling short of your expectations for a comfortable and enjoyable stay. Your experience is shared with our housekeeping department to do a deep cleaning of the rooms. We have strict policies where we prohibit smoking in some areas so we appreciate...More

Reviewed 24 April 2018

I like Extended Stay, due to the kitchen available in rooms, but I absolutely hate that some of them have now gone to having to request dishes, appliances, pots/pans. Beyond that, you can't do so in advance, and some of them require that the customer...More

1  Thank foodnut003
Response from 00esa, Manager at Extended Stay America - Santa Rosa - SouthResponded 24 April 2018

Thank you for staying with us. Although you liked the kitchenette in your room, we are sorry that you were unhappy with our facilities. We have shared your feedback with the concerned team to take corrective actions. We hope to have the opportunity to make...More

Reviewed 19 March 2018

This hotel is conveniently located near everything (Costco, Target, Best Buy, Target,...). Easy to get on 101 South but a little headache to get to 101 North. The overpass of Hearn Ave is almost always jammed during rush hours & even lunch. The hotel is...More

Review collected in partnership with Extended Stay
Thank 686thucn
Response from 00esa, Manager at Extended Stay America - Santa Rosa - SouthResponded 6 April 2018

Thank you for the four-star review of Extended Stay America and for sharing your wonderful experience. We love knowing how pleased you were with our convenient location close to many attractions. It was a pleasure hosting you, and we hope you will make the same...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$112 - US$199 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$112 - US$199 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (27)
Room & Suite (13)
Dining (1)
Questions & Answers
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Terry5083
4 November 2014|
Answer
Response from Alan Y | Reviewed this property |
I did notice an odd smell in my room when the ventilation was off for a time, but I think it was from a cleaning product, not cigarettes.
0
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Room Tips
"I checked. There were no good rooms."
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"Do yourself a favor and don't stay here."
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"lower floors have a/c that work great"
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"Great Customer Service"
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