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BEST WESTERN PLUS Wine Country Inn & Suites

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BEST WESTERN PLUS Wine Country Inn & Suites
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443 Reviews from our TripAdvisor Community

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Showing 434: English reviews
Reviewed 7 June 2016

The only highlight is the lobby. After check in, its all downhill. Dirty rooms, not well maintained. Food under the bed. Floors dirty and needing mopped. Broken tiles(with warning sign). Ice machine moldy. Broken pool (no mention during check in) would be a okay breakfast if it was stocked and the serving trays were not chipped and cracked. $30 value...

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Helpful?
Thank Eric R
WineCountryHotel, General Manager at BEST WESTERN PLUS Wine Country Inn & Suites, responded to this review

Eric, I'm so sorry you found your stay less than exceptional. I wanted to let you know that the tile and pool have been repaired and your other concerns have been addressed as well. Your experience is not typical, and again, I apologize that your stay was less than exceptional. We sincerely hope you decide to give us another try...

Fresno, California
Reviewed 27 May 2016

I checked in on 5/26/16 around 4:30pm. The young woman at the front desk gave me room 217. When I went to open the door, I opened it to find someone's purse open, with their luggage and other personal items inside their room. I called the front desk from outside the room to inform her that she gave me a...

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4Thank 886sw255
Denver, Colorado
Reviewed 25 May 2016

We were reeled into a multi-night BW stay during an extended road trip by an offer of a $50 gift card if we stayed at two or more different locations…only to be told when we tried to request the card that we somehow fell between a brief “Spring” and “Summer” promotional lull when it was not available to guests! This,...

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2Thank Nancy M
San Ramon, United States
Reviewed 23 May 2016

This hotel is perfect. The rooms were clean, the breakfast was good and it's nearby to shopping, wineries, and dining. The hotel staff were very nice and the hotel is clean and inviting. Highly recommend.

Review collected in partnership with Best Western
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Thank Elaine H
Springfield, Oregon
Reviewed 22 May 2016

A disappointment. We had a double queen room that was terribly crowded for space. We could not walk on one side of one bed, though it was not against the wall. Walking between the end of the bed & the desk was difficult if any one was sitting (even close to) at the desk-you could skinny through. Our grandson was...

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2Thank JeanP3
Reviewed 17 May 2016

the free breakfast and internet great. The bed super hard and uncomfortable. There was nothing outstanding about service or room. It is out of the way if you were wanting to walk around the downtown area.

Review collected in partnership with Best Western
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Thank cherylp532
Reviewed 16 May 2016

This is a convenient location with a Starbucks and Applebee's within walking distance. The property was clean and comfortable, however the area for the bathroom sink is small. The bathroom (shower/toilet) itself is much bigger. We were in town for a function at Sonoma State and since we were only there one night, there was plenty room for two of...

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Thank crickett_12
Reviewed 16 May 2016

First, we arrived about 8:30 pm after a long day of travel ready to settle in for a four night stay. We were greeted by by a very nice young woman working the front desk. That's about it for the positive. The reception/ front desk area was worn, dirty and cheap and the carpet behind the desk was littered with...

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1Thank Jeri M
Blue Lake, California
Reviewed 16 May 2016

I enjoy staying here. Very friendly staff. Love the sliding doors and a small patio wtih table and chairs. Feels private and peaceful. My husban and I love staying here. A restaurant and a mini mart right across the street! Love staying here and will continue staying here for many more trips!

Review collected in partnership with Best Western
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Thank Cynthia S
santa rosa, ca, United States
Reviewed 13 May 2016

i have 3 kids so the room seemed pretty small. the toilet looked like it hadn't been cleaned. i had to clean it myself. their were no bags in the trash cans. the thermostat was broken on the fridge and it froze everything.they were doing construction on the outside of the hotel so it was kinda loud. the walls were...

Review collected in partnership with Best Western
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Thank Sarah G

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Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the heart of the Sonoma Wine Country! The Holiday Inn Express Hotel Santa Rosa is available to serve the needs of both corporate and family travelers. We are within minutes of 30 major wineries including Kendall Jackson, Korbel & Rodney Strong. Our location is just three miles from Charles M. Schulz (STS) Airport, 20 miles from Calistoga and The Napa Valley, and 55 miles from the city of San Francisco. For you Peanuts fans, the Charles M. Schulz Museum & Ice Rink is only one mile from our front door! Race fans can enjoy a short 20 minute drive to Infineon Raceway. All rooms include our expanded hot American Breakfast featuring our famous cinnamon rolls. We also have two separate conference room facilities that can accommodate up to 115 total attendees. Catering is also available. Please call for details. We offer an outdoor heated pool, zen garden and courtyard. Please call hotel for pet policies.All rooms have free high-speed Internet access, microwaves, mini-refrigerators, coffeemakers, irons and ironing boards, hair dryers, a private patio or balcony and an exterior entrance. We look forward to having you as our guest very soon! Thank you for choosing to Stay Smart! Credit card and valid ID required for all check-ins. ... more   less 

Additional Information about BEST WESTERN PLUS Wine Country Inn & Suites

Address: 870 Hopper Ave, Santa Rosa, CA 95403-1611 (Formerly Holiday Inn Express Santa Rosa)
Region: United States > California > Sonoma County > Santa Rosa
Price Range: €135 - €269 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Wine Country Inn & Suites 2.5*
Number of rooms: 85
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Also Known As:
Best Western Plus Wine Country Inn And Suites
Best Western Plus Wine Country Hotel Santa Rosa
Holiday Inn Santa Rosa
Santa Rosa Holiday Inn
BEST WESTERN PLUS Wine Country Inn & Suites Santa Rosa, CA - Sonoma County
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Wine Country Inn & Suites staff and other travellers.
4 questions
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San Jose, California
4 months ago
camarillo
over a year ago
camarillo
over a year ago

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Questions? Get answers from BEST WESTERN PLUS Wine Country Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Average hotel that doesn't care about details.Bed too soft, jet tub not too big staff not friendly.”
X5389SCgeorgea, 14 Mar 2017 | Read review
“Be sure to call ahead to confirm a price with tax. Get the persons name.”
HAWKVIEW, 10 Mar 2017 | Read review
“Rooms on the west side away from Hopper Street. Signage was obscured by trees in front of the Office/Lobby area.”
Spartan58, 17 Jan 2017 | Read review
“Avoid corner rooms facing courtyard. Ours had minimal outside exposure and was dark and depressing.”
stevesG2881GH, 6 Nov 2016 | Read review
“rooms on the top floor had a great view of the pool and the gardens”
melissapA2138II, 12 Sep 2016 | Read review
5 of 5