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TLDR: Stolen wine, noisy, bad service
I stayed here this weekend and there's really not much good to say about this place. We checked in during the evening, so the normal front desk receptionist had gone home already. The B team receptionist clearly didn't want...More
I have been working in the area now for a week and have been staying here. The service is great and people are friendly. Sure the breakfast has muffins packaged but, man it has its own kitchen. Ive been having to eat every night and...More
Response from 00esa, Manager at Extended Stay America - Santa Rosa - NorthResponded 9 August 2018
Ernie, thanks for the kind review of Extended Stay America. We are delighted to know you liked having a fully-equipped kitchen to cook your own meals and that our excellent service made your stay a memorable one. On behalf of our team, we appreciate you...More
The stay here was from May to the beginning of August for business. The hotel had somehow survived the fire in Santa Rosa last year. The hotel has started to remodel some rooms putting in wood floors instead of carpet which was great because they...More
Thank Joyce T
Response from 00esa, Manager at Extended Stay America - Santa Rosa - NorthResponded 21 August 2018
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire...More
this is one of the best hotels I have stayed in
So many things you can utilize for your convenience in a mini kitchen. Good service and staff is very professional I give this hotel a 10 highly recommendedMore
Thank Jose M
Response from 00esa, Manager at Extended Stay America - Santa Rosa - NorthResponded 8 August 2018
Jose, thank you for rewarding Extended Stay America with your wonderful review and the recommendation. It feels so good to know you were happy with the comfort of your fully-equipped room and that you were awed by our hospitality. Thanks once more for your positive...More
The staff was pleasant, but the facilities were aged and low quality.
The 'free breakfast' was packaged muffins and oatmeal in the hallway.
No towel service or room cleaning for 3 days...and they ran out of coffee.
I'm sorry that Fountaingrove Inn and Hilton burned...More
Thank Edward C
Response from 00esa, Manager at Extended Stay America - Santa Rosa - NorthResponded 25 June 2018
Thank you for choosing our hotel. We apologize for the difficulties you experienced and regret the inconvenience. We appreciate your feedback and will use it to make improvements to our services. We have shared your comments with the appropriate individuals to make the necessary adjustments....More
Response from PrincessWildhair | Reviewed this property |
I am not Extended Stay but I did stay at that hotel a couple of weeks ago. If you are sensitive to ANY smells I would not recommend it at all. There are any number of smells from smoke to food cooking... More
I am not Extended Stay but I did stay at that hotel a couple of weeks ago. If you are sensitive to ANY smells I would not recommend it at all. There are any number of smells from smoke to food cooking, pets... there are indeed smoking rooms at this hotel and there can be people smoking outside. Our friends were in a non-smoking room but the hall and other areas like the stairs were really bad.
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"The best room is at the hotel across the street."