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24/12/2017 25/12/2017
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    Extended Stay America - Santa Rosa - North

    100 Fountaingrove Pkwy, Santa Rosa, CA 95403-5722
    +1 877-432-9997
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    24/12/2017 25/12/2017
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    US$157
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    Traveller (13)
    Room & Suite (16)
    Dining (3)
    Overview
    • Excellent7%
    • Very good15%
    • Average22%
    • Poor24%
    • Terrible32%
    4 weeks ago
    “OK Place To Stay”
    10 Jul 2017
    “Looks nice of outside but place is a dump.”
    Free Wifi
    Free Parking
    Non-Smoking Rooms
    Kitchenette
    Pets Allowed
    Wheelchair Access
    Self-Serve Laundry
    Pool
    2.5 Star Hotel
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    Rooms
    24 Dec25 Dec
    |
    1 room, 2 adults, 0 children
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    Write a ReviewReviews (77)
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    1 - 5 of 76 reviews

    Reviewed 4 weeks ago

    The rooms always has plenty of space to do your. However during my stay I ask for cookware twice and it never did show up. I couldn't use the internet to upload any of my files, because the motel has a firewall on it and...More

    Review collected in partnership with this hotel
    Thank Charles S
    Response from 00esa, Manager at Extended Stay America - Santa Rosa - NorthResponded 4 weeks ago

    Thank you for choosing to stay at our hotel. We are sorry for the issues you had while being here and regret the inconvenience it caused. The condition you describe is unacceptable and not at all representative of our quality standards. We are meeting with...More

    Reviewed 30 August 2017

    My wife and I had a guaranteed reservation here. When we went to check-in, we were told they didn't have a room for us ! And "Tony" was extremely rude. They did find a room at another hotel and gave us a letter saying to...More

    1  Thank robertjshively
    Response from 00esa, General Manager at Extended Stay America - Santa Rosa - NorthResponded 31 August 2017

    Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager

    Reviewed 21 August 2017

    Terrible hotel. It ought to just file for bankruptcy, permit a new owner to come in to manage. Second time I have dealt with this hotel, and it struck out. No third chances. TV controller battery didn't work to turn on TV. Rat trap in...More

    1  Thank EdwardBellamy
    Response from 00esa, General Manager at Extended Stay America - Santa Rosa - NorthResponded 22 August 2017

    Edward, please accept our apologies for failing to provide you a pleasant stay. Your comments have prompted us to double our efforts so we can be sure to meet the high standards you expect from us every single stay. We are committed to making sure...More

    Reviewed 10 July 2017

    1) Substandard bedding, 2) loose fixtures in bathroom, 3) dark mold in shower, 3) staff looks like they sleep in their clothes. Checked in early and was put in a room that was adjacent to some major construction/remodel (sawing, hammering, no water service) that was...More

    Review collected in partnership with Extended Stay
    1  Thank P9285OPpatrickc
    Response from 00esa, General Manager at Extended Stay America - Santa Rosa - NorthResponded 11 July 2017

    It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept...More

    Reviewed 24 June 2017

    If you choose to stay at this joke of a property, you should have your head examined. Overbooked, clueless newbie arrogant desk personnel, assigning already-occupied rooms, rooms with used soap, over an hour checkin, rooms with no curtains, rooms without air conditioning, rooms without any...More

    1  Thank William D
    Response from 00esa, General Manager at Extended Stay America - Santa Rosa - NorthResponded 26 June 2017

    William, thank you for the review. We apologize for so many difficulties you experienced while you were here and regret the inconvenience caused. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. Please...More

    Sandman
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    Fountaingrove Inn
    591 reviews
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    Hyatt Regency Sonoma Wine Country
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    About
    Amenities
    • Top amenities
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Room amenities
    • Microwave
    Details
    • Price range
    • US$143 - US$224 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms
    • Number of rooms
    • 94
    • Reservation Options
    • TripAdvisor is proud to partner with Extended Stay, Booking.com, Travelocity, Hotels.com, Orbitz, Expedia, Priceline, getaroom.com, Hotwire, Cancelon and TripOnline SA so you can book your Extended Stay America - Santa Rosa - North reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • California >
    • Sonoma County >
    • Santa Rosa
    • Also Known As
    • Extended Stay Santa Rosa ,
    • Santa Rosa Extended Stay ,
    • Extended Stay America - Santa Rosa - North CA - Sonoma County
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    Traveller (13)
    Room & Suite (16)
    Dining (3)
    Hotel & Grounds (12)
    Bathroom (2)
    Nearby
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    Hyatt Regency Sonoma Wine Country
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    Ask a question
    Questions & Answers
    Terry5083
    4 November 2014|
    Answer
    Response from PrincessWildhair | Reviewed this property |
    Hello Traveler, I am not Extended Stay but I did stay at that hotel a couple of weeks ago. If you are sensitive to ANY smells I would not recommend it at all. There are any number of smells from smoke to food cooking... More
    0
    Votes
    Room Tips
    "Please change the comfortor after each stay. Mine was dirty and black, I took it to the front desk and..."
    Read review
    "Read reviews on Yelp/TripAdvisor"
    Read review
    "stay waaaaay away from this dump"
    Read review
    "Rooms in the back are away from freeway, so quieter."
    Read review
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