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The Ambrose

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The Ambrose
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1,190 Reviews from our TripAdvisor Community

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Showing 1,117: English reviews
Moraga
Reviewed 18 June 2014

Overall a very nice hotel and an excellent location. Very good breakfast and helpful staff. The one concern was that the room was not made up until very late in the day, even though we left the room at 9:00 and put the makeup room notice out..

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Helpful?
Thank Stan H
General M, Manager at The Ambrose, responded to this review

Thank you for your positive comments on your most recent stay at the Ambrose Hotel-Santa Monica. Our first time guest's frequently find our hotel and instantly get to know our Southern California " vibe" throughout the entire hotel, staff and accommodations... We strive to provide accommodations that exceed our guest expectations on every visit, every day for every guest and...

Sydney, Australia
Reviewed 15 June 2014

I have stayed in this hotel several times, the first being when it opened many years ago. After an absence of several years I feel the hotel needs some work. The cracked basin and leaking faucets do not belong in a "boutique" hotel. The complimentary breakfast is still a nice touch. Always liked the Japanese inspired theme.

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Thank Woollahra2025
General M, Manager at The Ambrose, responded to this review

We’re very sorry to hear that your stay experience was not to your satisfaction. We attempt to exceed every guest expectation on every stay and I am terribly sorry that this did not happen for you. Your feedback makes it all worth it. New Ownership has elected to renovate the entire property for 2014-15, adding in many new elements of...

Sacramento, California
Reviewed 12 June 2014

We had a horrible experience at the Ambrose that has been haunting us ever since. We went to check in and they have (had) fragrances/scents on top of the TV console. We asked for a room without an odor and they said there were none but that if we wanted to go elsewhere, there would be no charge. We took...

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Helpful?
2Thank SL S
General M, Manager at The Ambrose, responded to this review

We’re very sorry to hear that your stay experience was not to your satisfaction. Your attempt to discredit our reputation with Trip Advisor is misleading. We are a 2014 Service of Excellence Winner. We do not use scent diffuser machine as you claim. Your chargeback process was not successful and we did nothing dishonest about trying to validate your claim....

Minneapolis, Minnesota
Reviewed 1 June 2014

Was in town for a business trip and stayed at the Ambrose for 5 days. The hotel is in a quiet area, pretty far from the beach or great restaurants, but near many hospital/medical clinics. (I imagine they get plenty of people recovering from surgery.) Positives: Extremely friendly staff. Genuinely nice people who were very welcoming and eager to answer...

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2Thank jme1220
General M, Manager at The Ambrose, responded to this review

We’re very sorry to hear that your stay experience was not to your overall satisfaction. We attempt to exceed every guest expectation on every stay and I am terribly sorry that this did not happen for you. I would certainly welcome a phone call or email concerning these issues you mentioned. You may reach me directly at: 310-315-3180 or gm@ambrosehotel.com.

New Zealand
Reviewed 31 May 2014

Stayed here for work - it was a brief stay, having arrived at 9pm at night and checked out around 9.30am the next day. Breakfast was great, loved how relaxed it was and food was fresh, tasty and plentiful. If they would add a nespresso coffee machine for their guests in the lobby it would be perfect! Lovely comfortable room...

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Helpful?
Thank luvyrlife
General M, Manager at The Ambrose, responded to this review

We couldn't have said it better... Thank you for your positive comments on your most recent stay at the Ambrose Hotel-Santa Monica. Our first time guest's frequently find our hotel and instantly get to know our Southern California " vibe" throughout the entire hotel, staff and accommodations... We strive to provide accommodations that exceed our guest expectations on every visit,...

Reviewed 24 May 2014

I had the pleasure of staying in the Ambrose hotel in May of 2014. The staff was extremely friendly and helpful, especially Alex. My room was spacious, very clean and had the “zen” feel. Complimentary breakfast had a large variety for items to choose from. I really loved the fact a free shuttle was available; we used it several times...

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Helpful?
1Thank BernadetaT
General M, Manager at The Ambrose, responded to this review

We couldn't have said it better... Thank you for your positive comments on your most recent stay at the Ambrose Hotel-Santa Monica. Our first time guest's frequently find our hotel and instantly get to know our Southern California " vibe" throughout the entire hotel, staff and accommodations... We strive to provide accommodations that exceed our guest expectations on every visit,...

Reviewed 16 May 2014

If you are in Santa Monica for an extended period and have a car then this boutique hotel would be a good choice. Although not on the waterfront it is less than a ten minute drive to the beach. It is an arts and crafts design and although a bit tired the rooms are adequate. The free continental breakfast is...

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Helpful?
Thank Jeffrey R
General M, Manager at The Ambrose, responded to this review

Thank you for your positive comments on your recent stay at the Ambrose Hotel - Santa Monica. Our first time guest's frequently find our hotel and instantly catch our Santa Monica "vibe". We strive to provide accommodations that exceed our guest expectations on every visit, every day for every guest. Your positive feedback makes it all worth our efforts.

PARIS
Reviewed 13 May 2014

Well located, very practical shuttle to Santa Monoca Pier,nice breakfast, it is a very charming hotel.Staff is perfect, especially Thomas, efficient and with a smiling sense of communication! maybe more space for the beakfast.

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Helpful?
Thank GAVROCHE
General M, Manager at The Ambrose, responded to this review

We couldn't have said it better... Thank you for your positive comments on your most recent stay at the Ambrose Hotel-Santa Monica. Our first time guest's frequently find our hotel and instantly get to know our Southern California " vibe" throughout the entire hotel, staff and accommodations... We strive to provide accommodations that exceed our guest expectations on every visit,...

Grafton, Canada
Reviewed 7 May 2014

We were visiting family in Santa Monica and found this hotel. The King size bed was very comfortable and the room was spacious. We were on the third floor facing onto the courtyard with our own little balcony. It was sufficiently roomy that I painted plein air two mornings in a row. The street noise was minimal, and very quiet...

Review collected in partnership with this hotel
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Helpful?
Thank 7didi7
General M, Manager at The Ambrose, responded to this review

Thank you for your positive comments on the Ambrose Hotel. Our first time guest's frequently find our hotel and instantly get to know our Southern California " vibe" throughout the entire hotel, staff and accommodations... We strive to provide accommodations that exceed our guest expectations on every visit, every day for every guest. Your positive feedback makes it all worth...

New York City, New York
Reviewed 7 May 2014

this hotel needs a major make over they raise prices and do not up date the hotel They have tube tv worn carpet and a very run down feel they took out the one ice machine so you must ask for ice no more newspaper they just keep cutting

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1Thank rosey2000
General M, Manager at The Ambrose, responded to this review

We're very sorry to hear your unhappy feedback about the Ambrose Hotel. We appreciate your honesty and research in finding us. Our hotel is scheduled for renovations in 2014 that will address all your comments and suggestions. We work very hard to deliver excellent service that is both warm and relaxed every day, for every guest, every stay. Your feedback...

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Staying in Santa Monica

Neighbourhood Profile
Santa Monica
Santa Monica is a coastal town that maintains a balance as a tourist destination and as an area with a thriving local culture. On the beach, bikers, roller-bladers, runners and walkers move along the famed bike path enjoying the beautiful Los Angeles weather. The solar-powered Ferris wheel at the Santa Monica pier spins high above the water, while park revelers scream with delight riding the roller coaster. Inland from the beach, Third Street Promenade bustles with shoppers and street performers, where every block seems to have a musical or acrobatic act drawing crowds giving Santa Monica both the feeling of a laid-back beach town and a major commercial hub.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Located at the corner of 20th and Arizona Street, The Ambrose is in a quiet and unassuming neighborhood and is known for being an eco-friendly property. Having just completed an extensive, multi-million dollar renovation of all 77 guestrooms and public spaces, the distinctive California Craftsman design has been revitalized to reflect the essence of a large private home. Luxury linens, C.O. Bigelow bath products, complimentary in-room HSIA WiFi, complimentary continental breakfast, complimentary fitness center access and complimentary house car service await all guests! ... more   less 

Additional Information about The Ambrose

Address: 1255 20th St, Santa Monica, CA 90404-1351
Region: United States > California > Santa Monica > Santa Monica
Price Range: €310 - €411 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Ambrose 3.5*
Number of rooms: 77
Reservation Options:
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Also Known As:
Ambrose Hotel Santa Monica
Hotel Style:
#2 Green Hotel in Santa Monica
#12 Romantic Hotel in Santa Monica
#13 Business Hotel in Santa Monica
#14 Family Hotel in Santa Monica
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Questions & Answers

Here's what travellers have asked, with answers from The Ambrose staff and other travellers.
5 questions
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Questions? Get answers from The Ambrose staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms are quiet, thanks to great sound proofing. If you can, go for one on a higher floor with a Santa Monica Mountains view.”
 of 5 bubbles 12may, 6 Dec 2016 | Read review
“Recommend top floor rooms overlooking the courtyard”
 of 5 bubbles ManouchehrG, 29 Oct 2016 | Read review
“We had a high floor suite”
 of 5 bubbles Sylvie748, 27 Sep 2016 | Read review
“Level 1 rooms, 121, 123, and others have their own patio.”
 of 5 bubbles JKLS333, 23 Sep 2016 | Read review
“Request a room facing the courtyard on a high floor if you prefer quiet.”
 of 5 bubbles Maya07, 4 Sep 2016 | Read review
5 of 5