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Hilton Santa Cruz / Scotts Valley

Expedia.comUS$153*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Hilton Santa Cruz \/ Scotts Valley
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335 Reviews from our TripAdvisor Community

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Showing 324: English reviews
San Diego, California
Reviewed 25 May 2016

We've been staying at this Hotel since our son started attending UCSC 14 years ago. We stay once every 1-2 months, our stays average 3-4 days, and we have celebrated countless family life-cycle events on their facilities. The property has changed ownership several times, but we like the current ownership and staff so much that we have continued our tradition...

Review collected in partnership with Hilton Hotels & Resorts
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2Thank Victor_M_2016-05
Ashburn, Virginia
Reviewed 24 May 2016

As a Hilton gold member this was very disappointing. There were no perks with the exception of a continental breakfast. This was a first. We always have received full breakfast but not here. The staff was wonderful and the hotel very clean. However each night we ended up with fewer and fewer towels. By the end of the second night...

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Robert C
John S, General Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

Hello Robert C, Thank you for being a loyal HHonors Gold member and for your review . We appreciate your recognition of our wonderful staff and very clean hotel. Please accept our apologies for the lack of towel service. I have shared your experience with our Executive Housekeeper and asked for his immediate corrective actions. We look forward to your...

Conover, North Carolina, United States
Reviewed 23 May 2016

I've stayed here for 5 times over the last year for business. The place is beautiful and was recently renovated. Rooms are great. It's a bit pricey though, about 230.00 - 270.00 per night with taxes. Unfortunately, the last 3 visits, the service has been less than satisfactory. Not good housekeeping, no towels, dirty floors and dirty dishes left in...

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2Thank Allan P
Thousand Oaks, California
Reviewed 22 May 2016

Problem at checkin due to housekeeping delays, but otherwise a very nice stay. Breakfast was ample with all of the usual items. Excellent coffee. Nice lounge and convenient restaurant onsite. Not far from Santa Cruz.

Review collected in partnership with Hilton Hotels & Resorts
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Thank RickCA
Littleton, Colorado
Reviewed 22 May 2016 via mobile

Stayed here on a Travelzoo deal and also because they were pet friendly. The hotel is nicely updated. Bed and pillows were comfortable. Not sure how thorough the cleaning staff is since my dog found a plastic wrapper under the bed. Their pet amenities said they would provide a bed, food bowls, etc for pet guests. I specified on my...

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1Thank pugchic76
San Diego, California
Reviewed 22 May 2016

This is the nicest property in Scott's Valley, CA. The renovation is complete, and the property looks superb. Great location right off of the 17, and easy access to the compact downtown. Staff is friendly and helpful.

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Thank Thomas W
Port Charlotte, Florida
Reviewed 21 May 2016

I liked the smooth and low key check in process. They were pretty much ready for me upon arrival and basically just asked if I wanted to use the same credit card as I had on file and then when I said yes, they handed me my key. I liked that! Not a lot of jibber jabber, though I got...

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Thank ConstantRoadster
Reviewed 20 May 2016 via mobile

I've stayed at this hotel since beginning of March and I love the staff, very friendly and always willing to help you. At the bar Kim is not only great but she's friendly, stays on top of her responsibilities and is a great bartender! I love having dinner at the bar when she's there! She gives that feminine touch to...

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Thank Sylvia M
Modesto, CA
Reviewed 18 May 2016

You know, most stays anywhere, don't have some kind of nasty remnant left for you when you take your turn visiting a room. Well, that was the case here. If there was a failure in cleaning a room, it makes one think what other shortcuts were taken in cleaning the same room. A Hilton?, whatever, I won't be back.

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3Thank booboo55
Reviewed 17 May 2016

Fabulous location at the edge of Scotts Valley. Really quiet at night despite highway proximity. Got a room with a suite attached for business meeting. Can be a bit pricey, but you are getting what you pay for. Beautiful room accommodations (pool, cabana), fabulous amenities, great staff. WAY cheaper and better than trying to get something in Santa Cruz itself,...

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Helpful?
Thank Adlai C
John S, General Manager at Hilton Santa Cruz / Scotts Valley, responded to this review

Greetings Adlai C, WOW! Five Stars! We love it! Thank you for being the best part of what we do. Cheers, John Sevilla General Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry

Additional Information about Hilton Santa Cruz / Scotts Valley

Address: 6001 La Madrona Dr, Santa Cruz, CA 95060-1057
Region: United States > California > Santa Cruz
Price Range: €159 - €349 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Santa Cruz / Scotts Valley 3.5*
Number of rooms: 174
Reservation Options:
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Also Known As:
Hilton Santa Cruz / Scotts Valley Hotel Santa Cruz
Hilton Hotel Santa Cruz
Hotel Style:
#3 Business Hotel in Santa Cruz
#5 Family Hotel in Santa Cruz
#8 Romantic Hotel in Santa Cruz
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Santa Cruz / Scotts Valley staff and other travellers.
7 questions
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Valley, California
over a year ago
Fairfield, California
8 months ago
San Juan Bautista, California
over a year ago

See all questions (7)

Questions? Get answers from Hilton Santa Cruz / Scotts Valley staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose the 4th or 5th floor which face the trees in the rear and the parking is uphill from the hotel front. Convenient”
RalphM33, 16 May 2017 | Read review
“I upgraded for a forest view. It was nice but you'll also have a parking lot view.”
325tamars, 5 May 2017 | Read review
“We asked for proximity to pool, we had charming balcony and nice view of pool area.”
I464IAannas, 1 May 2017 | Read review
“If you can handle the second elevator ride, the upper floors have good views...”
pamouyal, 24 Apr 2017 | Read review
“Room 654 comes with a balcony which looks over hotel to the forrest.”
  • 654 bathroom
  • room 654 clean and modern
  • 654 one king bed
MWM1958, 18 Apr 2017 | Read review
5 of 5
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US$153* /night
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Prices are for 1 room, 2 adults
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