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Surf City Inn & Suites

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Traveller (94)
Room & Suite (60)
Dining (4)
Overview
  • Excellent6%
  • Very good10%
  • Average13%
  • Poor14%
  • Terrible57%
10 Jun 2018
“Bare Bones hotel”
25 Apr 2018
“One of the worst places we have ever stayed”
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
2 Star accommodation
All hotel details
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Rooms
3 Sep4 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (167)
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85
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1 - 5 of 152 reviews
Reviewed 1 week ago

Do NOT stay at this hotel unless absolutely desperate! Our room was dirty. The door handle on the inside was sticky, the sofa bed had dirty sheets, there was a half eaten banana under one of the beds, cracked floor tile in the bathroom, paper...More

Thank rachstew
Response from GuestXperienceTeam, Guest Relations Manager at Surf City Inn & SuitesResponded 6 days ago

We are very sorry to hear that you were so disappointed with your stay at our hotel. It certainly does not sound as if you had the experience that we strive to provide for each and every guest, and we apologize for the short-comings that...More

Reviewed 2 weeks ago via mobile

Got this hotel last minute via Hotwire, and after reading negative reviews here I was pretty worried I had made a big mistake. However, my stay reminded me that hotel reviews are not representative of all guests as most folks review to begin with beacuse...More

Thank Chris C
Response from GuestXperienceTeam, Guest Relations Manager at Surf City Inn & SuitesResponded 1 week ago

Hi Chris, Thank you for your very kind feedback, we are pleased that you were so happy with our hotel, despite the reviews that you had read. We are pleased that the spacious, clean room that we provide you with satisfied you so well. We...More

Reviewed 2 weeks ago via mobile

Bad breakfast, no parking after 7pm, (people fighting for parking, blocking other cars, stains on rugs, maid did room halfway, terrible value for your $$ Don’t stay here! I travel a lot and this is one if the worst hotels I’ve ever stayed! Period!More

Thank John W
Response from GuestXperienceTeam, Guest Relations Manager at Surf City Inn & SuitesResponded 1 week ago

Hi John, We are sorry that the wonderful value that we offer did not appeal to you, this is not the general feedback that we get. We are sorry to hear that our hotel was not entirely suitable for your needs and expectations. It is...More

Reviewed 3 weeks ago

Checked in for one night, was great room and clean and had a pull out sofa bed too. Staff were cool and quick at check in. Nothing fancy but we were 5 skateboarders on a USA road trip and it was exactly what we needed

Thank trawler50
Response from GuestXperienceTeam, Guest Relations Manager at Surf City Inn & SuitesResponded 3 weeks ago

We are pleased that our hotel suited your needs for your short stay in this area, and we hope that we will be your hotel of choice here for any future stays you may have here. Best wishes, Hotel Management

Reviewed 15 July 2018

As I write this review I am still shook at the sights I saw at the surf city inn. We were duped into thinking by a deceptive advertisement that what room we were receiving was a 2-bedroom deluxe suite. What we stumbled upon in person,...More

Thank Hanna A
Response from GuestXperienceTeam, Guest Relations Manager at Surf City Inn & SuitesResponded 4 weeks ago

Thank you for your comprehensive review detailing your recent stay with us. We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered. We have reviewed all of your comments as a management team,...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Pool
Breakfast included
Hotel Amenities
Free Parking
Non-Smoking Hotel
Breakfast included
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Indoor pool
Heated pool
Details
Price range
US$82 - US$426 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Santa Cruz
#15 On the Beach Hotel in Santa Cruz
Room types
Non-Smoking Rooms
Details
Price range
US$82 - US$426 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Santa Cruz
#15 On the Beach Hotel in Santa Cruz
Room types
Non-Smoking Rooms
Photos
Traveller (94)
Room & Suite (60)
Dining (4)
Pool & Beach (1)
Questions & Answers
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Room Tips
"A good room would not be at this motel!"
rachstew
2 million years ago
Read review
"To get a good room stay elsewhere."
pk1363
2 million years ago
Read review
"just don't stay here"
spunkymonkey1414
2 million years ago
Read review
"Try not to stay in the rooms downstairs, too noisy"
josef619
2 million years ago
Read review
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