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Comfort Inn Santa Cruz

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1 room 2 adults 0 children
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Comfort Inn Santa Cruz
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242 Reviews from our TripAdvisor Community

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Showing 220: English reviews
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Norwell, Massachusetts
Reviewed 1 week ago

Average is NOT a bad rating. Just trying not to inflate the ratings! The Comfort Inn downtown was clean, well maintained, and had a friendly staff. We also got a good rate. I was there to visit UC Santa Cruz with my daughter and it was very convenient for that purpose. A little away from the waterfront as you might...

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Helpful?
Thank BeantownBilly
GuestXperienceTeam, Guest Relations Manager at Comfort Inn Santa Cruz, responded to this review

Hi Billy, Thank you for your candid review. We are happy that you enjoyed the accommodation that we provided you with, and that you appreciated the great rates that we offer. We hope to see you again soon! Best wishes, Hotel Management

Northampton, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago via mobile

We flew into San Jose from the UK and wanted a hotel in Santa Cruz that would offer a basic place to get some sleep and recharge. This hotel was perfect with lots of parking and was easy to find. Helpful check in - directed us down the road to the Santa Cruz Diner for a decent bite to eat...

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Helpful?
Thank Destinationdick
About Hotel's Favourite Review
GuestXperienceTeam, Guest Relations Manager at Comfort Inn Santa Cruz, responded to this review

Thank you for your review; we are delighted to have been a perfect hotel for you! We are happy that you enjoyed your clean, comfortable room (and great shower!), and trust that our breakfast gave you a great start to your day. It's great to hear that you would stay with us again, we hope to welcome you back soon!...

Sacramento CA
Reviewed 4 weeks ago

Spent the night this week. The checkin was slower then usual, due to my messing up the reservations. I had worked with Janice, kudos to her for her patience, on the phone and the Manager who actually checked me in was understanding. The room was large with two queen beds. Nicely appointed bathroom, clean with adequate towels, etc. There was...

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Helpful?
Thank jonthethird
GuestXperienceTeam, Guest Relations Manager at Comfort Inn Santa Cruz, responded to this review

We are happy to hear that we were able to assist you with resolving your reservation issues, and that your stay was trouble free. Janice is a valued member of our team, who will be delighted to read your review and get your feedback. We are happy that everything was to your satisfaction, and sincerely hope that we will have...

Reviewed 26 January 2017 via mobile

What more can you ask for. This hotel is priced right, they enforce the zero tolerance for noise rule and the customer service is great! The manager Oscar is so kind and attentive to every request. This is my third stay in as many weeks and he greeted me by name when i arrived this time, a very nice way...

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Helpful?
Thank Mary H
GuestXperienceTeam, Guest Relations Manager at Comfort Inn Santa Cruz, responded to this review

What a lovely review! Thank you for taking the time to go into so much detail to demonstrate how happy you were. You had the experience that we want to provide for each and every one of our guests! We have passed your feedback to Oscar, who is, as you can imagine, delighted. We are thrilled that you have become...

Orcutt, California
Reviewed 13 January 2017

Quiet but in need of sprucing up, old paint, chipped furniture, broken tiles in the shower, chipped tub, and what appeared to be a mold in the grout. The wiring appeared at max for all of the plugs were full and extension lights plugs in use. The hot breakfast was one of the worst we have tried. Yes they had...

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Helpful?
Thank Jim M
GuestXperienceTeam, Guest Relations Manager at Comfort Inn Santa Cruz, responded to this review

Hi Jim, We're sorry that you didn't enjoy your recent stay with us, and in particular that you didn't enjoy your breakfast. Most of our guests love our breakfast offering, and we're sorry if our selection wasn't up to its usual standard during your stay for some reason. We hope that you haven't been deterred from returning to us, we...

Ljubljana
Reviewed 11 November 2016

Good location. The rooms are big. The staff is nice. The breakfast area is OK and the offer is better than similar to all motels in USA. It is very close to main streets, but it is still quiet place. It is very comfort place.

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Helpful?
Thank DanielLjubljana
oscar s, Guest Relations Manager at Comfort Inn Santa Cruz, responded to this review

Thank you so much for your complimentary words! Professional customer service and comfortable rooms with great amenities are always what we strive for and we're so pleased to hear that we achieved our goal your visit. We hope to welcome you back again soon! Until next time, Hotel Management

Brighton, United Kingdom
Reviewed 2 November 2016

This hotel the staff are really friendly and helpful. However, it is v noisy and there is building work opposite. No Iron or ironing board. It is well located to the Pier. car park is not big enough for all the guests.

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Helpful?
Thank Juliet H
oscar s, Guest Relations Manager at Comfort Inn Santa Cruz, responded to this review

Hi Juliet, we sincerely apologize that your did not have a restful stay with us. Please know that this was a temporary issue. We hope you would be so kind as to give us another chance and stay with us again, in the future. We are confident you'll have a far better stay with us as vast majority of our...

Lodi, California
Reviewed 28 October 2016 via mobile

We were there two nights for a volleyball tournament. Comfortable stay. Room was good size and clean. Beds were comfortable. Area was quiet. Reasonable rate for the area. Close drive to beach and boardwalk. Some restaurants in the area. Would stay again.

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Helpful?
Thank Rtaddei
oscar s, Guest Relations Manager at Comfort Inn Santa Cruz, responded to this review

Thank you so much for your review. We are so happy to see that everything during your stay was to your liking. We are also very pleased to read that you will be staying with us again. Hope you enjoyed the tournament, we look forward to your next visit. Thanks again, Oscar S. General Manager

Sydney, Australia
Reviewed 24 October 2016

Stayed here on a weekend getaway, whilst not too cheap it was a nice hotel with a great breakfast spread. The beds were quite comfortable with nice pillows, TV had a wide selection of channels. The water pressure in the shower was AMAZING. I was literally blown away and almost fell off my feet, but not in a painful sharp...

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Helpful?
Thank droods
oscar s, Guest Relations Manager at Comfort Inn Santa Cruz, responded to this review

We are really happy to hear your stay was enjoyable -- from comfortable rooms to amenities, to fresh breakfast. :) Thank you for your review. We look forward to welcoming you back again soon! Best, Hotel Management

Vancouver, Canada
Reviewed 2 October 2016

I wished I would have stayed away from the freeway more as I could hear it at night. It was clean comfy and a good breakfast but the location is not so great. I wished it was more uptown or closer to the boardwalk as we had to drive to it as it is not within walking distance. There was...

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Helpful?
Thank 50Beaches
oscar s, Guest Relations Manager at Comfort Inn Santa Cruz, responded to this review

We're really pleased to hear that you decided to stay with us. We're really happy that you enjoyed your stay with us, found our hotel and amenities perfect for your needs. We normally don't get feedback about noise level but on you next stay, we will also be happy to give you a room away from the street to ensure...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Dry Cleaning
  • Laundry Service

Additional Information about Comfort Inn Santa Cruz

Address: 110 Plymouth Street, Santa Cruz, CA 95060
Region: United States > California > Santa Cruz
Price Range: €98 - €201 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Santa Cruz 2.5*
Number of rooms: 63
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Also Known As:
Comfort Inn Santa Cruz Hotel Santa Cruz
Hotel Style:
#5 Best Value Hotel in Santa Cruz
#6 Romantic Hotel in Santa Cruz
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn Santa Cruz staff and other travellers.
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over a year ago

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Questions? Get answers from Comfort Inn Santa Cruz staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“far away from pool without direct sightlines (or should I say noiselines)”
BeantownBilly, 17 Apr 2017 | Read review
“In the back”
923JimM923, 13 Jan 2017 | Read review
“Try and get room on the upper floors to avoid noise from upstairs guests and workers.”
droods, 23 Oct 2016 | Read review
“Stay away from the freeway.”
50Beaches, 2 Oct 2016 | Read review
“back of complex, away from Ocean boulevard, 2nd story preferably.”
t4scheid, 9 Sep 2016 | Read review
5 of 5