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Ramada Limited Santa Cruz

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Ramada Limited Santa Cruz
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358 Reviews from our TripAdvisor Community

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Showing 350: English reviews
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Santa Cruz, California
Reviewed 22 January 2017

Stay away. The side of the fence has a huge hole, the foot traffic cut through and loiter. Avoid this particular property if you can, the sidestreet May Avenue, is lined with vehicles where everyone that resides in a vehicle parks. I never felt safe walking around and the rooms are equally underwhelming.

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Helpful?
Thank ChristineC813
GuestXperienceTeam, Guest Relations Manager at Ramada Limited Santa Cruz, responded to this review

Christine, We are very sorry that you didn't like our location - it's a shame that your stay with us was tainted with that impression. We assure you that our location is perfectly safe, and indeed very convenient for many of our guests. We do appreciate you staying with us, and taking the time to leave your feedback. Thank you...

Redwood Valley, California
Reviewed 6 January 2017

For this being a Wyndham hotel it was by for the dirtiest one I have ever been to. My pillow had blood on it. The floor were so dirty you could not take your shoes off until you were getting in the dirty bed, really disappointed.

Review collected in partnership with Ramada
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Helpful?
Thank brandonlB3893DK
GuestXperienceTeam, Guest Relations Manager at Ramada Limited Santa Cruz, responded to this review

Brandon, we are shocked to read your review, and can say that it's the worst that we have ever had. We pride ourselves on offering a clean, comfortable room to all of our guests, and we are very disappointed that this is not what you experienced. We do wish that you had brought these matters to our attention during your...

Fullerton, California
Reviewed 6 January 2017

Hotel under renovation, no ice maker, no phones, doors did not fit properly, breakfast was served with the construction workers eating with the guests, employees uncaring about lack of amenities.

Review collected in partnership with Ramada
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Helpful?
Thank 255melm
GuestXperienceTeam, Guest Relations Manager at Ramada Limited Santa Cruz, responded to this review

We are very sorry that you were inconvenienced so much by our refurbishment program. As you can imagine, it makes it a little more difficult to provide our guests with the best possible stay, but we are really excited by the thought of having a new product at the end of the renovations, which we expect that our guests will...

Oregon
Reviewed 5 January 2017

Review collected in partnership with Ramada
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Helpful?
Thank Cynthia O
GuestXperienceTeam, Guest Relations Manager at Ramada Limited Santa Cruz, responded to this review

Boulder Creek, California
Reviewed 4 January 2017

I needed a place and felt Ramada was a known name. The location was fine. The young man, Eric at the front desk was always friendly, courteous and helpful. Excellent customer service. Having worked for a boutique Inn in Santa Barbara I do understand how things should be in hospitality. Otherwise, I was unimpressed with the construction noise and mess...

Review collected in partnership with Ramada
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Helpful?
Thank 247kerrye
GuestXperienceTeam, Guest Relations Manager at Ramada Limited Santa Cruz, responded to this review

While we are glad that you enjoyed our location, and that Eric was so helpful to you, we are disappointed that overall, you were not satisfied with your stay. As you can imagine, we are really looking forward to the construction being completed, this should make our guests more comfortable, and make it easier to keep the hotel clean, with...

Sterling, Massachusetts
Reviewed 29 November 2016 via mobile

We are so glad to find clean remodeled rooms with no carpeting. The room had refrigerator, microwave, coffee pot, iron, hairdryer, tv, and excellent lighting. Breakfast included all the usual: cereals, bread products, waffles, drinks, fruit, yogurt, and hard boiled eggs. Would definitely stay here again.

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Helpful?
Thank BedsideManor
GuestXperienceTeam, Guest Relations Manager at Ramada Limited Santa Cruz, responded to this review

It's really great to hear that you enjoyed our refurbished rooms so much - we've been getting great feedback on them. We're happy that you enjoyed all of the amenities in the room, and that you were happy with our breakfast offering. It's great to hear that you'd stay with us again, and we look forward to welcoming you back!...

San Francisco, California
Reviewed 29 November 2016

Review collected in partnership with Ramada
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Helpful?
Thank MG D
GuestXperienceTeam, Guest Relations Manager at Ramada Limited Santa Cruz, responded to this review

Gridley
Reviewed 23 November 2016 via mobile

We had booked two rooms for three nights for a Thanksgiving visit with friends it was vital that one of those rooms was to be handicapped complete with grab bars and roll in shower I had called at least three times before our arrival to check that our friends room was confirmed and indeed was the handicapped room On our...

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Helpful?
Thank rnprofessr
GuestXperienceTeam, Guest Relations Manager at Ramada Limited Santa Cruz, responded to this review

Dear guest, thank you for sharing your experience with us. We are really disappointed to hear about your stay with us. We understand how frustrating this must have been. Please accept our apologies. This does not happen usually, our staff is very good when it comes this. We sincerely hope that you will give us another opportunity to restore you...

Nevada City, California
Reviewed 16 November 2016

Not a place to relax. We have been to Santa Cruz many times, but this was a last minute booking. We had stayed in what is now called, The Howard Johnsons which was the Ramada Inn Limited. The booking was made upon an error. I can't recommend this for a leisure trip at all.

Review collected in partnership with Ramada
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Helpful?
Thank brightgreen26
GuestXperienceTeam, Guest Relations Manager at Ramada Limited Santa Cruz, responded to this review

We aim to provide clean, comfortable and pleasant stay for all our guests so we are disappointed to hear that this was not the case. We sincerely hope that you will give us another opportunity to restore your confidence in our hotel. Sincerely, Hotel Management

Las Vegas, Nevada
Reviewed 15 November 2016

My friends and I stayed at the Ramada Limited because the hotel that we originally booked refused to check me in and this is what Hotels.Com referred me too. First of all when we got to Santa Cruz it was already 11p.m. In order to check in I had to call the front desk agent out of bed to come...

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Helpful?
Thank sandiegolover12
GuestXperienceTeam, Guest Relations Manager at Ramada Limited Santa Cruz, responded to this review

Thank you for staying with us and for sharing your concerns with us. We are sorry that your stay was spoiled by one of our front desk staff member. This is not our normal standard of service, and we apologize for this. Furthermore, our room service team is very attentive and checks the room daily to ensure rooms are cleaned...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Relish the comforts of home when you choose to stay at our Ramada Limited Santa Cruz. Our hotel's location offers easy access to the Santa Cruz Beach Boardwalk, picturesque beaches, towering redwoods and terrific shopping. Ramada Limited Santa Cruz, CA hotel is the perfect starting point for a trip to Northern California.Corporate guests appreciate our business amenities and the location of our hotel in Santa Cruz, CA. We are located near local businesses such as Plantronics, Santa Cruz County Offices and UC Santa Cruz. We offer free high-speed wireless Internet access, USA Today Newspaper and a 24-hour business center, so you can stay productive while you travel. You can enjoy a barefoot stroll along the beach, thrill rides at the historic Santa Cruz Boardwalk or a visit to the Surfing Museum because our Santa Cruz hotel's location is perfect for a California vacation. The family might love a ride on the Roaring Camp Railroad through the Redwood forest. It's easy to take a vineyard tour, indulge in shopping at the Capitola Village or take a stroll along the Santa Cruz Wharf. Our hotel in Santa Cruz, CA has outstanding amenities like an outdoor seasonal heated pool and guest patio. There's even a free continental breakfast. Discover why we're the best choice among hotels in Santa Cruz, CA. ... more   less 

Additional Information about Ramada Limited Santa Cruz

Address: 516 Water St, Ocean Street and Water Street, Santa Cruz, CA 95060-4113
Region: United States > California > Santa Cruz
Price Range: €92 - €261 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Ramada Limited Santa Cruz 2*
Number of rooms: 50
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Also Known As:
Ramada Limited Santa Cruz Water Street Hotel Santa Cruz
Santa Cruz Ramada
Ramada Santa Cruz
Hotel Style:
#4 Green Hotel in Santa Cruz
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Questions & Answers

Questions? Get answers from Ramada Limited Santa Cruz staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid, filthy floors and unsafe at night”
 of 5 bubbles ChristineC813, 22 Jan 2017 | Read review
“Some rooms are in the single story section. Choose that to avoid hearing the thumping on the floor from the people above.”
 of 5 bubbles S7537XOjc, 1 Feb 2016 | Read review
“Watch out for Mr. Patel trying to extort a second payment from you.”
 of 5 bubbles 434carlc, 19 Nov 2015 | Read review
“Book elsewhere. For cheap hotels the minimum is a clean room and they failed to achieve that standard.”
 of 5 bubbles theodotias, 10 Nov 2015 | Read review
“Avoid at all cost”
 of 5 bubbles vdavis5, 27 Jul 2015 | Read review
5 of 5