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All reviewshi expresscinnamon rollsunderground garageshort drivefree breakfastwould stay here againclean hotelking suitebeds were very comfortablebreakfast roomroad tripparkingboardwalkfreewayhousekeepingdowntownhallway
The good news is that we kind of found a reasonable priced hotel for the family during our road trip through the Big Sur. It was peak season, so the price was still a bit on the high side.
The hotel was easy to find...More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Santa CruzResponded 16 December 2014
Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know...More
This hotel is above the norm for Holiday Inns. The outdoor area has a beautiful stone entry with bistro tables and chairs. The room itself and bathroom are very modern. Pool area has a contemporary feel to the furniture. Yes, the breakfast is still the...More
Very clean, and extremely friendly staff. Went there last week on tour with a bunch of loud guys and they were very conversational and polite. Stayed 3 nights. Right down the street from the boardwalk and next to a rad music shop. Would definitely stay...More
After the hotel was recommended by a friend, my husband, toddler son and I stayed two nights here. Katrina was so thoughtful and worked hard to make our stay perfect, and we loved the physical space itself -- clean and beautiful.
This is a basic limited service hotel with breakfast included. The room is a typical corporate hotel room. They only have feather pillows, but they do have some firmer ones if you ask for them (although they are not all that firm). The front desk...More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Santa CruzResponded 28 October 2014
Thank you for taking the time to share your comments online. It is unfortunate that the issues you experienced with the Wifi connection and service received from our reception staff was below par. These points that you have raised are valuable for us...More