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Hyatt Place Santa Cruz

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Traveller (79)
Room & Suite (29)
Pool & Beach (15)
Overview
  • Excellent69%
  • Very good18%
  • Average7%
  • Poor4%
  • Terrible2%
Travellers talk about
AMENITIES
Free Wifi
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Room Service
3 Star Hotel
All hotel details
Additional information
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Rooms
5 Aug6 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (160)
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155 results
Traveller rating
106
28
10
7
4
Traveller type
Time of year
LanguageEnglish
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106
28
10
7
4
Show reviews that mention
All reviewslobby areaoffer valet parkingself park optionhot oatmealus feel at homelocal activitiesgreat hotelfamily stayed hereresidential neighborhoodfree breakfast was greatthe usual amenitiesaround midnightchecked in quicklymodern designhotel industryvery comfortable stayfamily event
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1 - 5 of 155 reviews
Reviewed 3 days ago

Spent two nights here while exploring the area. The hotel is very new and well looked after with helpful front desk staff. We really enjoyed the pool area but it did seem to run out of towels often. (Weird souvenirs from guests maybe?) The complimentary...More

1  Thank Frireland2010
Response from Peter F, General Manager at Hyatt Place Santa CruzResponded 2 days ago

Dear Friesland 2010, Thank you very much for the review. We have doubled towel supply (I think they go to the beach and never come back) and even tweaked our washer and dryer cycles to get laundry turned over even quicker. As we do all...More

Hotel's Favourite
Reviewed 13 October 2017 via mobile

Going to Santa Cruz, go here and nowhere else! Brand new, like 6 weeks of age, smells new, beds and everything NEW NEW NEW!!! Quiet room, big space, comfy, great service, great location, everything you need, better then a home away from home. Go here,...More

3  Thank mjlock81james
Response from JulieBaylorGM, General Manager at Hyatt Place Santa CruzResponded 14 October 2017

Dear mjlock81james: Thank you for your wonderful review - your feedback means everything to us! We can't want to welcome back. Best regards, Julie Baylor General Manager

Reviewed 4 days ago via mobile

I am writing this review to voice my comments about this location and how after staying at many Hyatt locations all over I will not be back to this hotel after my stay. First upon arrival I was greeted by a young lady at the...More

Thank Derek M
Response from Peter F, General Manager at Hyatt Place Santa CruzResponded 2 days ago

Dear Derek M, I am very sorry that you had such a bad experience. Looks like a few staff members really dropped the ball. Sincerely, Peter F

Reviewed 5 days ago

Great end to a long day! This hotel was an excellent choice...attractive, comfortable and tastefully decorated. The staff made a super effort to respond to special requests. We would definitely recommend this as a number one pick!

Review collected in partnership with Hyatt Hotels
Thank Prisshm
Response from Peter F, General Manager at Hyatt Place Santa CruzResponded 4 days ago

Dear Prisshm, Awesome! Reading this review is a perfect start for my long day! We hope to see you back soon! Best, Peter F

Reviewed 1 week ago

We definitely walked away knowing we got our money's worth here. The rooms, lobby, kitchen, everything, squeaky clean and comfortable! Excellent Breakfasts! Great Staff! Fair Pricing! We will be back!

Review collected in partnership with Hyatt Hotels
Thank pnggerdes
Response from Peter F, General Manager at Hyatt Place Santa CruzResponded 6 days ago

Dear pnggerdes, I guess I need to raise my rates then.... :) Glad you enjoyed everything! We hope to see you back soon. Best, Peter F

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Wheelchair Access
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Non-Smoking Hotel
Children Activities (Kid / Family Friendly)
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Bar/Lounge
Hot Tub
Fitness Centre with Gym / Workout Room
Details
Price range
US$219 - US$412 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$219 - US$412 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Add Photo Photos
Traveller (79)
Room & Suite (29)
Pool & Beach (15)
Dining (13)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
29 May 2018|
AnswerShow all 4 answers
Response from Peter F | Property representative |
We have coffee makers in the rooms. We also have coffee available in the lobby during breakfast plus we have Starbucks coffee and specialty beverages available 24/7 in our Gallery.
1
Vote
msladybu
17 March 2018|
AnswerShow all 4 answers
Response from Howard D | Reviewed this property |
Yes, there was a small refrigerator in our room. However, there was no microwave.
1
Vote
msladybu
17 March 2018|
AnswerShow all 2 answers
Response from JetSetJessa | Reviewed this property |
There is some stuff nearby but most is near the pier which is about 2 miles away
0
Votes
Room Tips
"The odd numbered rooms on the second floor look out onto another building, so you might ask for an even..."
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"The pool is open til 10 pm - some children (should have been in bed) were screaming with glee. Shame on..."
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"Some rooms are very close to neighboring condos and you can see in each other's windows, unless you..."
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"Ask for a room that faces the boardwalk or away from the pool"
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