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Embassy Suites by Hilton Valencia

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791 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Valencia
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Showing 780: English reviews
Toronto, Canada
1 review
Reviewed 25 December 2015

I've visited this hotel several times in the last year and I always enjoy my stay. There is not much else to say. The restaurant doesn't have the most vast of selections but it all seems to be good food in various price brackets. The service itself is prompt. The rooms are clean and in good condition. It's not near... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Tyler C
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thank you so much for you feedback! I am so glad that you enjoyed your stay with us! We strive to exceed expectations and I am so glad we achieved that during your stay. Thank you for the awesome review and we look forward to having you stay with us the next time you are in the Valencia area! Thank... More 

Henderson, Nevada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 December 2015 via mobile

I have been to this hotel numerous times as we have family in the area. The level of service declines with each visit. This time we arrived around midnight and there was no one at the desk when I walked in the lobby. I had checked in electronically prior and already been charged. So I waited patiently for someone to... More 

Helpful?
1 Thank Chris A
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

I am so sorry for your extremely disappointing stay. I have printed out your review and will absolutely be speaking to my front desk staff as well as my housekeeping staff. The fact that you stood at the front desk for any length of time without a staff member present is unacceptable, much less having to check yourself in. There... More 

Tucson, Arizona
Level Contributor
136 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 24 December 2015

We spent two nights here while visiting Magic Mountain with a grandchild. The young woman at the front desk (Rashel) was very helpful. The Hispanic man making omelettes made it a pleasure to stand in line, watching him and listening to him chat up the customers in English and Spanish. He is a gem! I did not find this property... More 

Helpful?
Thank PKWTraveler
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thank you for submitting your review. While we do cater to families, we also have a lot of business clientele that stay here on a regular basis so we do strive for a high level of cleanliness. I am so sorry that it was lacking during your stay. The dirty clothes and the bloody sheets are unacceptable and I will... More 

Lebec, United States
1 review
Reviewed 20 December 2015

I've stayed at this Facility many times over the Last 9 years and it's always been top Notch with a Friendly and Knowledgable Staff, The Rooms are always clean and Fresh and like you're staying in your own Private Apartment. Oh For sure I will be Back many more times

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jon M
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thank you so much for your feedback!! I am so excited that you loved our hotel! This is what we strive daily to achieve! I appreciate the top notch comment, as well as your mention of our extraordinary staff, they make this place what it is so thank you for recognizing them! We can't wait for you to stay with... More 

California
1 review
Reviewed 17 December 2015

1. Flashing strobe on smoke alarm kept us awake both nights. Explanation of "compliance issue, not satisfactory to offset lack of two nights sleep. 2. White stains on drapery next to left bedside. Rm108 3. Fitted Bed sheet not completely tucked in after service. 4. Friday night party with loud shouting and screaming also kept us awake. 5. "Free Breakfast"... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 1donw1
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thank you for submitting your feedback. I am so sorry that your stay was not what you expected it to be. The white stains you mentioned are definitely not up to Embassy Suite standards, as well as the fitted bed sheet not being tucked in. I will be taking your review and personally speaking to the people responsible for cleaning... More 

Rancho Cordova, California
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 December 2015 via mobile

We have stayed at this hotel quite a few times and now I am not sure we will be back. The carpet in the hallway was full of stains, we had holes and stains on the sheets of the bed, the couch bed was horribly uncomfortable, and the bathroom was not all that clean. The bar tender for evening reception... More 

Helpful?
1 Thank Anna G
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thank you for sharing your feedback. I am so sorry that we did not meet your expectations during your stay with us. The holes and stains in the sheets are absolutely not consistent with our policy for excellence. I have printed out your review and will look up who serviced your room so that we can directly address the issue.... More 

Chicago, Illinois
Level Contributor
132 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 30 November 2015

This Embassy Suites is well positioned off of I-5, right near the Magic Mountain entertainment complex. The hotel has the newer/smaller Embassy Suites design, and provides practical amenities while being efficient. The guest rooms are set up in a 2 room suite style, and are very roomy. Although newer, at first glance the property seems to be a bit rough... More 

Helpful?
Thank Coach5000
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thank you for your review! I am glad that you enjoyed your stay and appreciate your comments on the parking fee as well as the lack of replenishing during breakfast. I will be sure to meet with my management team to see how this can be improved. Again, thank you for your feedback and we look forward to having you... More 

Las Vegas, Nevada
Level Contributor
48 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 28 November 2015 via mobile

We stayed here for a night after a long, fun day at Six Flags Magic Mountain. It is very close to the park. In the morning, we actually had a great view of the park from our room! We were greeted by very courteous and helpful staff. Our room was clean and comfortable. It was very nice to have a... More 

Helpful?
Thank Antioquia24
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thank you so much for your review! I am so glad that your stay with us exceeded your expectations. I appreciate you letting me know about the shower head, I will have my engineering manager take a look at it to see how that can be fixed. I'm thrilled that you loved our made to order breakfast and am glad... More 

Oklahoma City, Oklahoma
Level Contributor
118 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed 26 November 2015

Stayed here one night while on business. Newer hotel that is pretty nice cosmetically. 4 story hotel, with the first 3 stories open to the atrium. Decent free happy hour, and typical embassy suites good breakfast. The concern i have is with the front desk. I arrived at about 5pm, and was the only person in the lobby. The front... More 

Helpful?
Thank truprunbike
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thank you for your review! I apologize for the insufficient customer service you experienced during your stay with us. I will be speaking with my Front Desk staff to further instill our standard of excellence so that this issue does not happen again. I hope to see you staying here again in the future. Again, thank you for your feedback.... More 

Torrance, California
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 November 2015

I have stayed at a lot of Embassy Suites (Hilton Diamond) and rate the best as the Embassy Suites in downtown Louisville at 4th Street live as the best and the Tower at the Embassy Suites in New Orleans as one of the least favorite. This hotel sits in the middle. The rooms are smaller than normal and are newly... More 

Helpful?
Thank Gregg N
Valenciagm, General Manager at Embassy Suites by Hilton Valencia, responded to this review

Thank you for your feedback! We are always looking for ways to improve. I have printed out your review and will be meeting with my management team to discuss how we can fix this issue. Thank you for bringing this to my attention and we hope that it will be satisfactory the next time you stay with us. Ron Carter... More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Free Breakfast
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Check in to the Embassy Suites Valencia hotel and you will be in an ideal position to make the most of your time in California's Santa Clarita Valley. Just off Freeway 5, minutes from Six Flags Magic Mountain theme park, and less than 45 minutes from downtown Los Angeles, this all-suite hotel in Valencia, CA offers contemporary comfort and excellent service. ... more   less 

Additional Information about Embassy Suites by Hilton Valencia

Address: 28508 Westinghouse Place, Santa Clarita, CA 91355
Region: United States > California > Santa Clarita
Price Range: €143 - €231 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Valencia 3.5*
Number of rooms: 156
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Expedia, Orbitz, Priceline, Hotels.com, Travelocity and Odigeo so you can book your Embassy Suites by Hilton Valencia reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Valencia Hotel Valencia
Valencia Embassy Suites
Hotel Style:
#2 Business Hotel in Santa Clarita
#4 Family Hotel in Santa Clarita
#7 Romantic Hotel in Santa Clarita
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Valencia staff and other travellers.
4 questions
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Questions? Get answers from Embassy Suites by Hilton Valencia staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Close to Magic Mountain.”
 of 5 bubbles timsK9162LG, 13 Oct 2016 | Read review
“If you have kids, it's easier to get a room on the first floor.”
 of 5 bubbles missjazeeboo, 1 Sep 2016 | Read review
“If possible, ask for rooms on the upper floors west side as it gives you a great view of the Magic Mountain amusement park.”
 of 5 bubbles Nyqwil, 19 Aug 2016 | Read review
“You can request theme park view, but you may see nearby businesses & the freeway which is located between the hotel and Magic Mountain.”
 of 5 bubbles nandtp, 17 Aug 2016 | Read review
“The first three floors are better than the fourth floor.”
 of 5 bubbles frankt520, 13 Jul 2016 | Read review
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