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Holiday Inn Express Hotel & Suites

786 reviews
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Traveller (55)
Room & Suite (32)
Pool & Beach (6)
Overview
  • Excellent57%
  • Very good34%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
“front desk”(100 reviews)
“el camino”(42 reviews)
“san tomas”(15 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star Hotel
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (786)Write a Review
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1 - 5 of 774 reviews
Reviewed 6 December 2017 via mobile

It is OK for an occasional stay before a meeting and it is nice that it is located on To Camino Real, but frankly there are better options in the same price range in that area. Free parking and free breakfast is a plus.More

Thank gruimed
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & SuitesResponded 3 weeks ago

Hello gruimed, Thank you so much for staying with us and for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. I am pleased to know that you had a...More

Hotel's Favourite
Reviewed 12 February 2017

We stayed here while attending the Bay Area Travel Show at the convention center. The location was great (about 10-15 minutes from the show), the front desk staff was very professional and friendly. Our room (one king and one sofa bed) was large enough for...More

Thank Beachtravel_10
Response from Michelle N, Front Office Manager at Holiday Inn Express Hotel & SuitesResponded 15 February 2017

Dear Beachtravel_10, First of all, thank you for taking the time to let us know about your recent stay with us. It's great to hear that you found our front desk agents to be friendly and professional. We are very glad that you enjoyed your...More

Reviewed 6 September 2017

I stayed at the hotel during my short business trip to San Carlos. Other than the grumpy guy who picked up my phone in the morning, it was a great stay. The lady who checked me in was very friendly. Rooms were very clean. There...More

Thank prashantsh1928
Response from Michelle N, Front Office Manager at Holiday Inn Express Hotel & SuitesResponded 10 September 2017

Dear prashantsh1928, Thank you so much for your feedback. We're glad you enjoyed your stay and certainly apologize for the experience you had with one of our staff members. We hope it didn't put too much of a damper on your morning! We hope to...More

Reviewed 4 September 2017

By far this was a cute and very convenient hotel. It was close to many restaurants, near the freeway, a trail along side San Tomas Expressway. The night i checked in Andrea was so pleasant and she recommended her favorite restaurants near by since she...More

Thank Connie M
Response from Michelle N, Front Office Manager at Holiday Inn Express Hotel & SuitesResponded 7 September 2017

Dear Connie M, Thank you so very much for taking the time to review! We're flattered to have such high regards and are grateful to hear that you wish to visit us again. We have passed your compliments along to Andrea as well. We look...More

Reviewed 1 August 2017

Stayed here for 3 nights on business trip. Front desk staff friendly and helpfull. Room was an upgrade (I'm a multi-year IHG Spire Elite member) and very spacious. Plenty of outlets which I like. Bath was clean, normal assortment of amenities. Fridge, coffeemaker, and microwave...More

Thank semma2007
Response from Michelle N, Front Office Manager at Holiday Inn Express Hotel & SuitesResponded 3 August 2017

Dear semma2007, Thank you so much for your in-depth review! We are certain this feedback will be valuable for other guests and are grateful for the information. Our staff is also grateful for your compliments and we hope to see you again soon! Best Regards,...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$129 - US$305 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Santa Clara
#4 Family Hotel in Santa Clara
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$129 - US$305 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Santa Clara
#4 Family Hotel in Santa Clara
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (55)
Room & Suite (32)
Pool & Beach (6)
Dining (4)
Hotel & Grounds (50)
Bathroom (4)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Diane H
25 September 2017|
Answer
Response from Michelle N | Property representative |
Hi, it's 5 miles away.
0
Votes
Roger E
18 April 2015|
AnswerShow all 3 answers
Response from Michelle N | Property representative |
Greetings! We are 4.5 miles away from the Santa Clara Convention Center, so it's about 10 minutes driving. Should you have further questions, feel free to contact us! Linda Luu | Manager on Duty Holiday Inn Express... More
0
Votes
Room Tips
"rooms facing the parking lot"
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"Choose other hotel"
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"third floor corner"
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"All rooms seemed to be very quiet would stay in the back away from El Camino Real."
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