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Biltmore Hotel & Suites

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461 Reviews from our TripAdvisor Community

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Showing 439: English reviews
Bozman, Maryland
1 review
Reviewed 3 weeks ago

We were visiting from MD and based off the reviews online and the location, we chose Bilmore. This was a very nice hotel to stay at and was close to everything we needed. The staff was super friendly, especially Garrett at the front desk. Anytime we had a question, he was always there was a great answer. It was like... More 

Helpful?
Thank jkile1405
Stephanie E, Guest Relations Manager at Biltmore Hotel & Suites, responded to this review

Dear jkile1405, We appreciate your feedback, and are truly sorry to hear about your frustrations with our Wi-Fi. Our Wi-Fi is complimentary in all guestrooms and public areas. Perhaps there was a misunderstanding with your bill. I can certainly have one of our team members take a look to see what the $0.01 charge was. We are continuously searching for... More 

1 review
Reviewed 4 weeks ago

Was tasked with finding accommodations for 10 people for 2 nights on our most recent business trip in the Sunnyvale area. Had called around to various hotels and am happy we decided to stay here. Diana in Group sales was wonderful to work with and made my job a lot easier. Freeway close, friendly staff, and great rooms. I received... More 

Helpful?
Thank Jennifer W
Stephanie E, Guest Relations Manager at Biltmore Hotel & Suites, responded to this review

Dear Jennifer W, It was a pleasure to have you and we truly appreciate your feedback. I am delighted to read that every area of your stay was convenient and enjoyable. We pride ourselves on our customer service so I know our associates will be very glad to hear they exceeded your expectations. Come visit us again the next time... More 

Grass Valley, California
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 4 weeks ago

I stay in hotels weekly due to business and try to review as often as possible. This hotel is charming it has been modernized but still has the design of a 40s Grand Hotel. The rooms have wooden floors which is actually very hygienic and better than conventional carpet. I was upgraded and given a superb suite which was spacious... More 

Helpful?
Thank GrassValley_Brit
Stephanie E, Guest Relations Manager at Biltmore Hotel & Suites, responded to this review

Dear GrassValley_Brit, We appreciate your feedback on your recent stay with us. I must agree that our hotel does need to clean house of the old decor as many hotels in our area are transforming to the stylish more modern ambiance. Rest assured the changes are underway by starting with the laminate wooden floors. Plans to update some of the... More 

Davenport, Iowa
1 review
Reviewed 4 weeks ago

Stayed at this hotel at the end of October for a four-night stay. While our room was a bit lacking (no carpeting??), our stay was fantastic. We enjoyed the pool, jacuzzi and workout room. The breakfast buffet was delicious, as were the drinks and appetizers at the bar. John Allen was very nice and helpful at the front desk. However,... More 

Helpful?
Thank indianazaps
Stephanie E, Guest Relations Manager at Biltmore Hotel & Suites, responded to this review

Dear indianazaps, We appreciate you sharing your experience during your recent stay with us. You noticed the changes in our rooms? That's great!! Several major hotel chains, including Marriott, Hilton and Intercontinental have updated their guest rooms with ceramic tile, hardwood or laminate flooring. The Biltmore decided to implement the change to laminate flooring last November and has been perceived... More 

Wilmington, Delaware
Level Contributor
55 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 5 weeks ago via mobile

Not quite sure why folks would choose to stay here outside business and easy access to Silicon Valley. We got a good group rate under $200 so price was much better than other hotels in the Bay Area. Breakfast buffet was included with our room package but was not very good and have to admit that there are better buffets... More 

Helpful?
1 Thank TravelNo1Fan
Stephanie E, Guest Relations Manager at Biltmore Hotel & Suites, responded to this review

Dear TravelNo1Fan, We sincerely appreciate your valuable time in sharing your feedback on your recent stay with us. I am sorry to hear that the breakfast buffet in the Montague's Cafe did not meet your expectations. Your feedback is being shared with our team and will continue to strive to improve the quality of our product. We hope to have... More 

Suffern, New York
1 review
Reviewed 27 October 2016

I was very please with my stay at the Biltmore. The employees were all so kind and helpful, from the front desk, to room service, to housekeeping they were all great. one of the employees jhon allan went out his way to make sure my stay was top notch. The Biltmore's workers not only go above and beyond to make... More 

Helpful?
Thank jdog123321
Stephanie E, Guest Relations Manager at Biltmore Hotel & Suites, responded to this review

Dear jdog123321, Thank you for choosing us during your recent trip to Santa Clara. I am delighted to read that every area of your stay was enjoyable and top notch. We sincerely appreciate your time in sharing your experience and we look forward to another opportunity to welcome you back to the hotel. Regards, Stephanie E. Guest Relations More 

Toledo, Ohio
Level Contributor
65 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 October 2016

A good, clean place to stay near the San Jose airport. The breakfast buffet is wonderful, the pool and workout rooms are both nice. I would highly recommend this place. They have courtesy shuttle services to many places, and the staff is very nice.

Helpful?
Thank hoffman5
Stephanie E, Guest Relations Manager at Biltmore Hotel & Suites, responded to this review

Dear hoffman5, Greetings from the Biltmore Hotel & Suites! I hope you had a Happy Halloween. Thank you for taking the time to share your experience during your recent stay with us. It seems our hotel amenities and services were a grand slam and a home run. We hope to see you again on your next visit to Santa Clara!... More 

Allen, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 October 2016

Hotel driver Hao is very polite and professional to the customers. When I told him that I left leather jacket to the other nearby hotel when attended meeting, and need to catch the morning flight. He gave me the good advises and drove me to the hotel. With the guest services agent help, I finally got my jacket back. He... More 

Helpful?
1 Thank xuning2016
Stephanie E, Guest Relations Manager at Biltmore Hotel & Suites, responded to this review

Dear xuning2016, Your feedback is much appreciated and I am delighted to hear that you have reunited with your leather jacket and arrived to the airport on time to catch your flight. We pride ourselves on our customer service so I know our associates will be glad to hear they exceeded your expectations. We hope you'd stop by and say... More 

2 reviews
Reviewed 24 October 2016

The workers at Biltmore are what made my stay most pleasurable. All of them were ALWAYS smiling, helpful, and positive. Every need/want I had was taken care of. Tony, Garrett, John, Alan, and Hao are a few of the names I can remember. Tony was great to graciously fill my ice cream craving and I watched as he came in... More 

Helpful?
Thank 761stormyr
Stephanie E, Guest Relations Manager at Biltmore Hotel & Suites, responded to this review

Dear 761stormyr, We sincerely appreciate your valuable time in sharing your experience during your recent stay with us. I am delighted to read that every area of your stay was pleasurable, from the fulfillment of your ice cream craving to your quick trip to the grocery store and to our attentive and engaging hotel staff. We hope you'll stop by... More 

Brooklyn, New York
Level Contributor
3 reviews
Reviewed 19 October 2016

I was in Santa Clara on a business trip and was very satisfied with how immaculate the facilities were. The rooms were very clean and spacious and the employees were very friendly and accommodating. The shuttle was a big plus for me and made my trip a thousand times easier to get to my meetings. My stay at the Biltmore... More 

Helpful?
Thank comequiltwithme
Stephanie E, Guest Relations Manager at Biltmore Hotel & Suites, responded to this review

Dear comequiltwithme, Thank you for taking the time to share your experience with us. We are happy to hear you had a taste of our warm, friendly service during your recent stay. Please visit us again next time you are in Santa Clara! Regards, Stephanie E. Guest Relations More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Biltmore Hotel & Suites in Santa Clara, California is your ideal 3 Star Bay Area hotel, offering meeting facilities, pet friendly rooms, family friendly rooms and packages, and a San Jose Airport shuttle all near California's Great America and the Santa Clara Convention Center. ... more   less 

Additional Information about Biltmore Hotel & Suites

Address: 2151 Laurelwood Rd., Santa Clara, CA 95054
Region: United States > California > Santa Clara
Price Range: €117 - €421 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Biltmore Hotel & Suites 3*
Number of rooms: 263
Reservation Options:
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Also Known As:
Biltmore Hotel And Suites, Silicon Valley Central
Biltmore Hotel Santa Clara
Biltmore Hotel Silicon Valley Central
Hotel Style:
#4 Romantic Hotel in Santa Clara
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Questions & Answers

Here's what travellers have asked, with answers from Biltmore Hotel & Suites staff and other travellers.
7 questions
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Washington
4 months ago
Los Angeles, California
6 months ago

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Questions? Get answers from Biltmore Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“tower suites are great!”
 of 5 bubbles lisapE3950IW, 16 Nov 2016 | Read review
“Upper floors away from elevator”
 of 5 bubbles 93tiffanya, 14 Nov 2016 | Read review
“Ask for a room in the towers not at the front of the building”
 of 5 bubbles GrassValley_Brit, 3 Nov 2016 | Read review
“Near the SJC airport”
 of 5 bubbles vlaratorres, 11 Oct 2016 | Read review
“Look for another place to stay”
 of 5 bubbles funclayton, 5 Oct 2016 | Read review
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