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Embassy Suites by Hilton Santa Ana Orange County Airport

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Embassy Suites by Hilton Santa Ana Orange County Airport
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950 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Santa Ana Orange County Airport
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Showing 932: English reviews
San Diego, United States
Reviewed 2 June 2016

Have stayed at this hotel several times. It is currently under going a renovation but it is with respect to the guests and not intrusive. The breakfast is plentiful. The pool is cold. In the past I have not been charged for the parking. $15 per day. This time I was. It was not expected and a surprise. The front...

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Helpful?
Thank Scott S
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

Scott S, We have been charging for over a year and all our sites have the parking fee information and our confirmations do as well. Our protocol with calls for reservations is to also discuss the parking charge so I'm sorry you were surprised. It is also something we train our staff to talk about at check in. All of...

Phoenix
Reviewed 1 June 2016

I have stayed at all the Embassy Suites in the area but this particular Embassy Suites is not one of my favorites. This hotel needs upgrades. The bathrooms were extremely small and there is no way to adjust the temperature. The kids were a cold at night. It was very hard to find parking late in the evening even though...

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Helpful?
Thank looking4hoteldeal
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

looking4hoteldeal, Thank you for your feedback. I apologize for the inconvenience. We use what our guests think to improve our property. Upgrades are in works to address rooms and HVAC. As for parking, all the full service hotels charge for parking in our market. Our $15 by OC compares with $45 by LAX and we have seen significant improvement since...

Phoenix, United States
Reviewed 1 June 2016

Embassy provided this link so I will evaluate honestly. Had trouble with them not fixing the thermostat even thought it was reported twice. Wanted to eat pizza in atrium but since we did not purchase it from the hotel I was insulted by a staff member in front of my family that I did not read a 5"x 8" sign...

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Helpful?
Thank Damel D
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

Damel D, I apologize for the inconvenience with your thermostat and the pizza event. I've got a great restaurant with wonderful food. Our chef and his team are so good even locals eat here. Suggest our pizza next time -- it's really good, but if you like a delivery pizza please eat it in your suite. If you have further...

Modesto, California
Reviewed 1 June 2016

This hotel was very clean. The staff is friendly and happy. Food during breakfast was good and worm. Great environment to stay during vacation or business. Recommend this place and would definitely comeback.

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Helpful?
Thank danieladW8526OI
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

DanieladW852601, Thank you so much for your feedback. We love when our efforts create the results you describe. We look forward to your next stay.

Chicago, Illinois
Reviewed 31 May 2016

Stayed at hotel on night before flying out of SNA. Checked in around 9:00. I am a hhonors member and have preferences set for high floor away from elevators. This was even more important since I was travelling with small children who would sleep in the front room. I asked the host if she could switch rooms due to my...

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Helpful?
Thank cpfoutz
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

CPfoutz, My email is Michael.Anderson@wcghotels.com and my hope is you would email me so I can Make It Right. I apologize my team who had two opportunities to do so didn't understand your inconvenience and respond to it appropriately. I look forward to hearing from you.

Belleville, Michigan
Reviewed 30 May 2016

Room service hit and miss. Overall a very nice place, great omelette station in the morning, good selection of fruits and yogurts. All staff very friendly and accomodating. In midst of remodeling, love the smell of paint. I don't know what was premium about the room but I can't complain about the room but I didn't notice any thing special...

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Helpful?
Thank texasdave9
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

TexasDave9, Thanks for your feedback and so happy you loved the staff, breakfast, and I noted opportunities regarding room service consistently. The 10th floor Premium Rooms currently have a selection of beverages and a upgraded coffee maker. We are in the process of adding a tray of snacks and cold drinks that replace a vending machine (with code for 10th...

Phoenix, Arizona
Reviewed 30 May 2016 via mobile

We stayed here to visit the "Mouse." The atrium was spectacular & exactly what we expected from Embassy Suites. The rooms on the other hand are not up to par. I realize they are refurbishing right now, which I hope includes a complete gut and rehab of the bathroom. It was honestly the smallest bathroom I've ever seen! The inside...

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Helpful?
Thank L0veSanDieg0
Atlanta, Georgia
Reviewed 29 May 2016

Have to pay for parking $15 per night for self-parking, $19 for valet. Breakfast included. Staff is nice, esp. randy. Checked in late and there was no room although we had made a reservation but the problem was solved quickly.

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Helpful?
Thank WonderousNature
BATON ROUGE, United States
Reviewed 27 May 2016

The only complain we had is that bathroom was tiny. It was difficult for a woman to put on her makeup. Every one of the staff was awesome. the Evening snacks and drink were often. The view from our room was awesome.

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Helpful?
Thank Paul C
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

Paul C, Yes, our bathroom is on the small side. Our renovation is underway, and it will be done in September, and we are adding mirror, lighting, table and bench for putting on make up. Good news is the room design was done by a talented woman. So glad you loved the staff, reception and view.

Mobile, Alabama
Reviewed 26 May 2016 via mobile

Excellent service and very friendly attitude. Best valet service ever, as a lifetime Hilton diamond I have experienced many valet services, but this was over the top service. He was Johnny on the spot whenever car was needed. Will frequent this hotel whenever in area

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Helpful?
Thank Mark W
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

Mark W, Thanks for your feedback about Darius's great service. I will share your compliment with him ASAP. He is outstanding and it's great you took the time to tell us. Also thanks for you loyal Hilton patronage. We love our Diamond guests!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Breakfast
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
A gem among Santa Ana hotels, Embassy Suites Santa Ana - Orange County Airport North features comfortable accommodations and a full range of thoughtful amenities. Set just two-and-a-half miles from John Wayne/Orange County Airport, this all-suite hotel is located within easy reach of many Santa Ana, Costa Mesa, Irvine, and Tustin area businesses and corporations. Relax in a two-room suite with a separate living area and enjoy amenities such as two large, flat-screen TVs, a microwave and WiFi access. Host a corporate meeting or special event at this Santa Ana hotel, offering more than 8,000 sq. ft. of versatile meeting space for up to 380 guests. Relax while expert event planners take care of the details and enjoy all the support you need for business in the 24-hour BusinessLink™ business center.Start each morning with a free cooked-to-order breakfast and savor complimentary drinks and snacks at the Evening Reception*. Indulge in classic American cuisine and sample delicious signature desserts at the Sweet Spot Sports Bar & Grille. Bathe in this Santa Ana, California hotel's soothing whirlpool or plunge into the heated indoor pool. Re-energize with an invigorating workout in the modern fitness center, get some work done in the fully equipped 24-hour business center, or explore nearby Santa Ana area attractions.*Service of alcohol subject to state and local laws. Must be of legal drinking age. Parking: Self Parking is available to guest at $15.00 per night. Valet Parking is available to guests at $19.00 per night. ... more   less 

Additional Information about Embassy Suites by Hilton Santa Ana Orange County Airport

Address: 1325 East Dyer Road, Santa Ana, CA 92705
Region: United States > California > Orange County > Santa Ana
Price Range: €97 - €187 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Santa Ana Orange County Airport 3*
Number of rooms: 300
Reservation Options:
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Also Known As:
Embassy Suites Santa Ana - Orange County Airport North Hotel Santa Ana
Santa Ana Embassy Suites
Embassy Suites By Hilton Santa Ana Orange County Airport CA
Hotel Style:
#3 Green Hotel in Santa Ana
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Santa Ana Orange County Airport staff and other travellers.
5 questions
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Carmichael, California
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Questions? Get answers from Embassy Suites by Hilton Santa Ana Orange County Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose the double queen suite with the hideaway sofa.”
 of 5 bubbles SewsforPureJoy, 16 Nov 2016 | Read review
“Rooms on the north side were quieter.”
 of 5 bubbles christy9476, 10 Nov 2016 | Read review
“All rooms at the center area is good. try to pick high level for nice view”
 of 5 bubbles hamidk427, 1 Nov 2016 | Read review
“Try to stay as far away from the elevators as possible.”
 of 5 bubbles mike-in-bako, 11 Sep 2016 | Read review
“Try to stay away from rooms that border the freeway or Dyer.”
 of 5 bubbles azboiler, 25 Jul 2016 | Read review
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