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Extended Stay America - San Ramon - Bishop Ranch - East

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Extended Stay America - San Ramon - Bishop Ranch - East
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78 Reviews from our TripAdvisor Community

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Showing 77: English reviews
1 review
Reviewed 2 weeks ago

Positives: 1. I did not pay for this hotel, a company I was interviewing for did Negatives: 1. The room and entire hotel smell bad 2. Nothing is clean. Hair and stick stuff all over the bathroom counters 3. No shampoo or conditioner, when I asked they said they didn't have any 4. They don't clean your room daily 5.... More 

Helpful?
Thank Sarah P
Manager_11525, Manager at Extended Stay America - San Ramon - Bishop Ranch - East, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that you did not enjoy your stay with us. I have shared your feedback with the staff and we will strive to improve the overall customer service experience at our hotel. Please feel free to contact me directly, at sra@extendedstay.com, with any additional comments... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

I arrived today at the hotel and I have never seen anything like the front desk Nae. She was very rude very unhelpful. Very snappy, I will make sure none of my Co workers stay here in the future . I will talk to my company to see how I can check out of this hotel. As if Nae wasn't... More 

Helpful?
1 Thank arem1963
Manager_11525, Manager at Extended Stay America - San Ramon - Bishop Ranch - East, responded to this review

Thank you for taking the time to write a review of your stay. I am so disappointed that our staff or accommodations did not meet your expectations. Please accept my apology. As this hotel’s manager, I can assure you that I have spoken to staff about providing quality care to ensure your experience is not repeated. Our team is committed... More 

Travellers are raving about these San Ramon hotels

2 reviews
Reviewed 26 October 2016 via mobile

The cleaning service is weekly. Do i need to say more? The management really need to improve the service...no breakfast and the room was not clean enough. Think twice before stay in this hotel. There are better options around.

Helpful?
Thank Felipe S
San Ramon
Level Contributor
3 reviews
3 hotel reviews
Reviewed 6 October 2016 via mobile

Overpriced 300+ with a discount,dirty urine covered toilet, sticky bathroom room floors, burn marks throughout on counters,smelly ... had no choice only room left was a smoking but as soon as you stepped onto the 4th floor it smelt like old stale smoke. That smell followed into the room. Left in the morning for work at 7:45 and by the... More 

Helpful?
Thank Tiffany F
Dallas, Texas
1 review
Reviewed 15 August 2016

Plenty of drawbacks. First is UNFRIENDLY helpdesk. They think they are doing you a favour. Ladies like Nae and the other lady have been very rude. The Breakfast they serve is not worth mentioning it as BREAKFAST. it is just coffee, that is mostly not available. I was diabetic and I asked for a pack of sugar in the evening... More 

Helpful?
Thank aravindbabuar
Huntington Beach, California
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 August 2016

I have traveled quite a bit, both for business and leisure. Since this trip is for business with other members of our team, I chose to suck it up and stay here since it was coordinated by the admin assistant at our office. It is filthy. Since all of the hard surfaces (table, desk, counters and floor) were sticky and... More 

Helpful?
Thank CyndiM6
Huntington Beach, CA
Level Contributor
2 reviews
Reviewed 29 July 2016

I made a reservation though their 800 number and was able to get a room for a decent rate for the area. When I arrived at the hotel, I was told that there was not a room for me even though I had a confirmation from Extended Stay America. I was then told that I would have to wait while... More 

Helpful?
Thank roamingjakalope
Central Oregon, Oregon
Level Contributor
95 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 28 July 2016

Spent three nights at the ESA in San Ramon. The room was very basic, plainly decorated, minimal furniture. Considering this is a suite with a cook top there were NO pans, dishes, or utensils in the cupboards or drawers, not even a coffee cup for the coffee maker or a glass for water. Only a couple of thin plastic cups... More 

Helpful?
Thank P-and-R1976
Lacey, Washington
Level Contributor
3 reviews
Reviewed 26 May 2016

The staff is friendly enough but I was told at check in that they only had smoking rooms available. (This is not what I requested). The third floor reeked of smoke and pets were allowed upstairs as well (This is not a hotel policy). The room was clean but average at best. The breakfast was a complete joke.

Helpful?
Thank Michael M
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 May 2016

I made a reservation months in advance. Ater a long 5 hour drive, I was told upon arrival that they only had smoking rooms - even though my reservation was clearly for non-smoking. I was informed that they would be happy to cancel the reservation without penalty, but no other remedy. I was S.O.L. and had to start over with... More 

Helpful?
Thank Kennedy H

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry

Additional Information about Extended Stay America - San Ramon - Bishop Ranch - East

Address: 2100 Camino Ramon, San Ramon, CA 94583
Region: United States > California > San Ramon
Price Range: €87 - €122 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Ramon - Bishop Ranch - East 2.5*
Number of rooms: 128
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity, Expedia, Odigeo, Priceline and Extended Stay so you can book your Extended Stay America - San Ramon - Bishop Ranch - East reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stayamerica San Ramon
San Ramon Extended Stay
Extended Stay San Ramon
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - San Ramon - Bishop Ranch - East staff and other travellers.
2 questions
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Questions? Get answers from Extended Stay America - San Ramon - Bishop Ranch - East staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Look for rooms on upper floors”
 of 5 bubbles aravindbabuar, 15 Aug 2016 | Read review
“Do not take a smoking room if you don't smoke.The whole third floor smells bad.”
 of 5 bubbles roamingjakalope, 29 Jul 2016 | Read review
“If you need a cheap place to stay and smoke and bring your pets...this is the place for you.”
 of 5 bubbles michaelmM1741LA, 26 May 2016 | Read review
“First floor and Second floor are best rooms”
 of 5 bubbles chaithanyap2016, 30 Mar 2016 | Read review
“If I ABSOLUTELY HAD to stay here again, I'd request a room on the opposite side of the freeway.”
 of 5 bubbles Stumpy94588, 9 Feb 2016 | Read review
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