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Extended Stay America - San Ramon - Bishop Ranch - West

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Traveller (35)
Room & Suite (24)
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Overview
  • Excellent17%
  • Very good13%
  • Average16%
  • Poor20%
  • Terrible34%
Travellers talk about
“granola bars”(4 reviews)
“nice stay”(3 reviews)
“stove”(5 reviews)
Free Wifi
Free Parking
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2 Star Hotel
All hotel details
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Rooms
6 May7 May
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1 room, 2 adults, 0 children
Standard Room
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Reviews (140)
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11 - 15 of 139 reviews
Reviewed 8 November 2017 via mobile

We started coming here because they allow you to bring your pet cat and it is close to our son. So many places that do allow dogs refuse pet cats! Extended Stay doesn’t mind. The last two times we decided to stay here even though...More

Thank pepperCA
Response from 00esa, Manager at Extended Stay America - San Ramon - Bishop Ranch - WestResponded 9 November 2017

Thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit again the next time you...More

Reviewed 11 October 2017

Okay good location, phone in room inapplicable, very noisy, had to order dishes (not in room), needs update - no one answered at front desk on several calls at different times - in general clean but would've return.More

Review collected in partnership with Extended Stay
Thank listonchipw
Response from 00esa, Manager at Extended Stay America - San Ramon - Bishop Ranch - WestResponded 13 October 2017

We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will...More

Reviewed 13 August 2017 via mobile

This place is a joke. There is no breakfast (despite what the travel agencies have listed). If your company is booking your room with a CLC card, it better match your name. Under staffed! The room I was in was actually very nice. The vending...More

Thank 18wheel
Response from 00esa, General Manager at Extended Stay America - San Ramon - Bishop Ranch - WestResponded 14 August 2017

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations. As we have refrigerators in all our rooms which include ice trays for your...More

Reviewed 9 August 2017

Literally terrible. Hated the room and did not get good enough service. Not ever going back, paid way too much for a smoking room and blood was on the sheets. Why does that happen, that shouldn't happen anywhereMore

Review collected in partnership with Extended Stay
Thank D9976HEsarahj
Response from 00esa, General Manager at Extended Stay America - San Ramon - Bishop Ranch - WestResponded 10 August 2017

Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been...More

Reviewed 5 August 2017

Carpets, kitchen and furniture old and grimey. Walkways need washing. Elevator needs work. Two lights don't work. Door latch from inside sticks and won't work...in case of fire, difficult to unlatch. Needs replacing.More

Review collected in partnership with Extended Stay
Thank Helen M
Response from 00esa, General Manager at Extended Stay America - San Ramon - Bishop Ranch - WestResponded 7 August 2017

Helen, thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We agree there are areas of the hotel which are beginning to show their age.  We will share your feedback with appropriate...More

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Best Value Properties in San Ramon, CA
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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$103 - US$170 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$103 - US$170 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (35)
Room & Suite (24)
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Room Tips
"Rooms on the east side of building are freeway noisy"
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"Rooms in the front of the building may be a little quieter (the ones with odd numbers) as they are a little..."
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"None at this time."
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"Good deal, rooms on the west side us quieter"
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