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Extended Stay America - San Ramon - Bishop Ranch - West

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Traveller (35)
Room & Suite (24)
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Overview
  • Excellent17%
  • Very good13%
  • Average16%
  • Poor20%
  • Terrible34%
Travellers talk about
“granola bars”(4 reviews)
“nice stay”(3 reviews)
“stove”(5 reviews)
Free Wifi
Free Parking
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2 Star Hotel
All hotel details
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (141)
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1 - 5 of 140 reviews
Reviewed today via mobile

I would not recommend this hotel to anyone. In fact I would never support this chain of hotel anymore. They charge $25/pet regardless I told the reception Janet I have ESA dogs. What I hate the most is she asked me to swipe the credit...More

Thank Sze Yin F
Hotel's Favourite
Reviewed 26 June 2017

This new hotel staff is really trying to improve things. There was a lot of problems when this last management took over the hotel. They are trying to make this better. That take time. Mary and Pete seem like they care.More

Thank angels4pop
Response from 00esa, General Manager at Extended Stay America - San Ramon - Bishop Ranch - WestResponded 28 June 2017

Thank you for taking the time to evaluate your visit at Extended Stay America - San Ramon - Bishop Ranch – West. It’s our pleasure knowing you loved our outstanding service and the staff took excellent care of you. I will surely share your praises...More

Reviewed 20 March 2018

I made it very clear that I did not want room service during the seven days I stayed at this hotel, I did not get any room service, and yet I was charged for room service for each day.. I will NEVER return to this...More

Review collected in partnership with Extended Stay
Thank soilfoodweb
Response from 00esa, Manager at Extended Stay America - San Ramon - Bishop Ranch - WestResponded 21 March 2018

Thank you for taking the time to share your comments. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent...More

Reviewed 7 March 2018 via mobile

Customer service is good but this hotel needs a remodel. I walked into my room to find old stained carpet, stained bathroom counter, damaged bathroom roof & stained “couch” that looks like it was purchased from goodwill. The individual staying in the room above me...More

Thank hk94chahal
Response from 00esa, Manager at Extended Stay America - San Ramon - Bishop Ranch - WestResponded 8 March 2018

Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the...More

Reviewed 10 February 2018

Staff was nice however sent us on a hunt for our room cause she pointed us in the wrong direction, come to find out it’s in a completely separate building in the opposite direction. Room tables and counters were disgustingly dirty to the point of...More

Review collected in partnership with Extended Stay
Thank 842madisonm
Response from 00esa, Manager at Extended Stay America - San Ramon - Bishop Ranch - WestResponded 11 February 2018

Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$103 - US$170 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$103 - US$170 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (35)
Room & Suite (24)
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Room Tips
"Rooms on the east side of building are freeway noisy"
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"Rooms in the front of the building may be a little quieter (the ones with odd numbers) as they are a little..."
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"None at this time."
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"Good deal, rooms on the west side us quieter"
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