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Extended Stay America - San Ramon - Bishop Ranch - West

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Extended Stay America - San Ramon - Bishop Ranch - West
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104 Reviews from our TripAdvisor Community

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Showing 104: English reviews
Sacramento, California
Reviewed 1 week ago

The night staff was uncaring, the cable TV guide was from the month previous, and the deadbolt didn't work on the door. There was no holder for the (ADA) hand-held shower wand, it just sat on the floor of the shower. Whoever owns this hotel has no regard for it's professionalism or its guests.

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Helpful?
Thank KarenB95628
London, United Kingdom
Reviewed 3 weeks ago

The room smelled and was dirty. I didn't dare take a shower or sit on the toilet seat. Had to get the key card reset three times because it wouldn't work. There was nothing in the kitchen. The bed was uncomfortable. No breakfast, though it was supposed to be included. When I asked at the front desk about tea and...

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Helpful?
Thank Michelle B
Las Vegas, Nevada
Reviewed 3 December 2016

No ice maker, no blow dryer, no coffee pot, no creamer, no dishes. Unless you ask. There's a kitchen with nothing! And, had to ask for toilet paper. When we tried going on "free wifi" it linked us to pay. This is really, really bad. I can only assume that it has changed ownership since the better reviews. No food...

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Thank CarlaStone
Reviewed 28 November 2016 via mobile

Well I usually wait to see how much worse things can get before my review, but have been here before and know what to expect(not my choice - company chosen). I'll start with my last stay. Car had a window smashed out, and a dash cam stolen. (Very cheap camera, window cost more) That stay was like pulling teeth to...

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Helpful?
Thank James C
Manager_11525, Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

Thank you for providing us with details about your stay. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry...

Reviewed 22 November 2016

I recently was in the San Ramon area on business. There must have been an event going on around San Ramon, as my preferred hotels were unavailable. Based on my coworker's past experience with Extended Stay America (ESA), we decided to stay at this one. This was my first experience with ESA and most likely will be my last. Exterior:...

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Thank s3npai
Reviewed 18 November 2016

We stayed in a room with very old and sticky carpet. For the price i paid, the quality is not good. No breakfast, the front desk staff are not available most of the times. Overall not a good experience of staying here. I had similar experiences in other places too with this hotel chain.

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Helpful?
Thank Karthik A
Manager_11525, Manager at Extended Stay America - San Ramon - Bishop Ranch - West, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you had issues with your room during your stay. The situation you described regarding very old and sticky carpet is truly unacceptable, We are very sorry for your experience. Thank you very much for providing us with your feedback. If you would like to discus...

Reviewed 24 October 2016

Disappointed overall. No breakfast as advertised, free wifi was unusable. Rooms were worn and dated. Staff varied from apathetic to helpful but clearly overwhelmed. Laundry was overpriced. I would say the facility is due for an update but the attitude of management appears to be why bother when people will stay there anyway, as any housing in the Bay Area...

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Helpful?
Thank Aaron B
san diego
Reviewed 20 October 2016 via mobile

This place is a dump and the price we paid, $200 + tax....pathetic! When we arrived, 7-ish, there were no lights on in the hallways. I had to use the flashlight in my phone to find the room and see the rm numbers. I should have slept in the car!

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Thank yelllowspoke
Reviewed 17 October 2016 via mobile

My husband and I spent two miserable nights at this place. It is falsely advertised as providing a full array of kitchen supplies such as cups plates coffeemaker etc. When we arrived and went into the room I didn't see any coffeemaker or toaster so I opened all the cupboards and not only was the coffeemaker and toaster missing none...

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Thank Delores R
Kolkata
Reviewed 16 October 2016 via mobile

I stayed in this hotel for 1 nights . We arrived around 2.30 am in the hotel . The hotel is very average. The reception staffs were very courteous and happy to help . One person even escorted us to the room as we were not able to found the room in the night. However the room was not well...

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Helpful?
Thank Anindyajoy

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Laundry Service

Additional Information about Extended Stay America - San Ramon - Bishop Ranch - West

Address: 18000 San Ramon Valley Blvd, San Ramon, CA 94583-4401 (Formerly Homestead Studio Suites)
Region: United States > California > San Ramon
Price Range: €95 - €134 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Ramon - Bishop Ranch - West 2.5*
Number of rooms: 148
Reservation Options:
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Also Known As:
Homestead Studio Hotel San Ramon
Homestead Suites San Ramon
Homestead San Ramon
Homestead Studio Suites San Ramon
San Ramon Homestead Suites
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Questions & Answers

Questions? Get answers from Extended Stay America - San Ramon - Bishop Ranch - West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms in the front of the building may be a little quieter (the ones with odd numbers) as they are a little away from the freeway.”
  • Phone cord lying on the floor
  • More toothpase stains
  • Toothpase stains
 of 5 bubbles s3npai, 22 Nov 2016 | Read review
“None at this time.”
 of 5 bubbles janaM3106SE, 18 Sep 2016 | Read review
“Good deal, rooms on the west side us quieter”
 of 5 bubbles rhondiw, 1 Jul 2016 | Read review
“Even the rooms facing the freeway are quiet, so there's one good thing.”
 of 5 bubbles wrylyb2016, 29 Jun 2016 | Read review
“Generally quiet except for the in wall air conditioners that are a bit noisy, at least in my room.”
 of 5 bubbles raymondg414, 30 May 2016 | Read review
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