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Four Points by Sheraton San Rafael

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557 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton San Rafael
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Showing 530: English reviews
Sachse, Texas
Reviewed 13 December 2013

This is a real old Hotel and anything that has been fixed needs to be fixed again. for the price i am sure there are better hotels. The heater dates back to the early 60's and now in winter it was inoperable ]. I am sorry but the staff was not at their best when i was there they were...

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Helpful?
Thank PlatinumMember174
Nikki_Por, Starwood Hotels at Four Points by Sheraton San Rafael, responded to this review

We regret to hear that our hotel did not meet your expectations. We have scheduled a 3 million dollar renovation to begin in the first quarter of 2014. We appreciate your feedback as it helps us identify renovation needs. Safe travels.

Mechanicsburg, Pennsylvania, United States
Reviewed 12 December 2013

Extremely convenient - right off the 101 Freeway. Located near a shopping center with food, drink, restaurants, toys, cards, etc... Staff was friendly and helpful at check-in. Extended original one overnight to two, then added two more nights later in trip. Some areas of hotel noisier than others, but all very clean and well maintained. Did not use in-house restaurant,...

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Thank David K
Seattle, Washington
Reviewed 9 December 2013

We are two couples who've stayed here 3 times for family visits. We love the location, grounds and included breakfast buffet. Unfortunately, our 2 night stay over Thanksgiving was marred by several minor issues. At check out, I took the manager's email so I could let her know about our experience in lieu of writing a negative review on TripAdvisor....

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Thank Chris M
San Rafael, California
Reviewed 6 December 2013

I am in the same situation as Angela below me, I was a student at Dominican and there was no room for us on their campus so they put us here. The hotel staff has been nothing but extremely welcoming and making sure we were taken care of. We have been here since the beginning of August and will be...

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Thank Glynnis M
Cupertino, California
Reviewed 6 December 2013

My story is quite different. Students from Dominican University of California had to stay here in this hotel due to not having enough housing on campus. We had to stay from here from the end of August to Mid-December. The staff here is very kind and helpful! As a student, I thought the beds were much nicer than the dorms....

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Thank Angela F
Nikki_Por, Starwood Hotels at Four Points by Sheraton San Rafael, responded to this review

Thank you for sharing your feedback. We are so happy to hear that your extended stay with us was a great experience! Take care!

Jacksonville, FL
Reviewed 4 December 2013

We stayed here over Thanksgiving while visiting nearby family (Novato and Fairfax - the hotel is about half way in between). The hotel property on top of a hile about a tenth of a mile off of the 101 and is across the street from the Northgate Shopping area, which among other things has a really good bagel shop, especially...

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Thank JAXers
Paso Robles, California
Reviewed 3 December 2013

Spent 10 minutes on phone making sure that reservation would include fridge needed for meds. Front desk had no record of our request, they finally found a room with fridge. Upon entering room, there was no fridge. Eventually they found fridge. Carpet in room was paper thin and bunched up in middle of room. Unknown to us, Built in electrical...

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Thank David P
chicago, il
Reviewed 1 December 2013

I'm finishing up a stay here with my family. This is my 4th time at the hotel. This time we had a death in the family and we had people coming in from multiple cities for the week. Obviously a difficult week and not the normal Thanksgiving. I was comfortable booking the family here after previous good experiences. I stay...

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Thank DanChicago_Il
San Jose, California
Reviewed 26 November 2013

San Francisco was booked solid unless we wanted to pay $500 a night! Where to go? Four Points by Sheraton San Rafael was our optimum choice at this point. Our drive out of the City was easy, as was the journey back the next morning. Plenty of free parking space, excellent check in experience, breakfast included, amazing service at breakfast....

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1Thank Abbe L
Columbus. Ohio
Reviewed 17 November 2013

I used to hate staying at Sheratons, but they're getting better. The staff at this location were terrific ... warm and friendly when we arrived, patient with our on-site meeting requests, accommodating at every turn. The sleeping room was nicely appointed, as were the public areas, and the location was good. These are all improvements over many of my earlier...

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Thank peebs777

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Four Points by Sheraton San Rafael is just north of the Golden Gate Bridge and centrally located in the scenic north coast and renowned hills of Marin County. Close to Sonoma, and Napa wine country. ... more   less 

Additional Information about Four Points by Sheraton San Rafael

Address: 1010 Northgate Dr, San Rafael, CA 94903-2502
Region: United States > California > Marin County > San Rafael
Price Range: €123 - €275 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Four Points by Sheraton San Rafael 3.5*
Number of rooms: 234
Reservation Options:
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Also Known As:
4 Points By Sheraton San Rafael
Four Points By Sheraton San Rafael Hotel San Rafael
Sheraton San Rafael
Four Points San Rafael
San Rafael Sheraton
San Rafael Four Points
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton San Rafael staff and other travellers.
2 questions
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Questions? Get answers from Four Points by Sheraton San Rafael staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors away from the freeway are best”
S9779FKwilliamm, 3 Apr 2017 | Read review
“Try to get a room overlooking the pool”
Kathryn150, 2 Mar 2017 | Read review
“Ask for a room away from the highway as it can be really noisy.”
jeffgR8902KY, 2 Mar 2017 | Read review
“Ask for a private patio. Determine if you want to be near the pool (ie, noise).”
teresafG6671HD, 24 Jan 2017 | Read review
“Check in early, request a non-freeway facing room”
byronj990, 30 Dec 2016 | Read review
5 of 5