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Four Points by Sheraton San Rafael

598 reviews
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Traveller (100)
Room & Suite (46)
Pool & Beach (9)
Overview
  • Excellent21%
  • Very good39%
  • Average22%
  • Poor12%
  • Terrible6%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star Hotel
All hotel details
Offers from Four Points by Sheraton San Rafael
Special Offer: Breakfast for 2 Included
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Reviews (598)Write a Review
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241 - 245 of 565 reviews
Reviewed 24 July 2014

Before I go into pros/cons let me first premise this by the following shared with my by Jose (who was awesome). The hotel just recently got taken over by a new management company who is doing MAJOR renovations. It is still a SPG hotel but...More

Thank Goldie8626
Response from Rob P, General Manager at Four Points by Sheraton San RafaelResponded 4 August 2014

Thank you for a very thorough review. The staffing changes that were referenced were voluntary departures by the associates themselves. We are very excited about our new ownership and the renovation plans set to begin this Fall. Every room will be redone as well as...More

Reviewed 22 July 2014

I stayed here last week on Wednesday night. Placed seemed nice enough at check in. Got a room on floor 0 ( not a typo) the carpet had ripples, bumps. Bathroom had mildew stains in tub area. At the price I paid I expected much...More

Thank Bill P
Response from Rob P, General Manager at Four Points by Sheraton San RafaelResponded 4 August 2014

Thank you for staying with us. We have used your valuable feedback as a training tool for our housekeeping inspectors. Our hotel is very clean, but the rooms are ready for the upcoming renovation. We will begin renovating rooms in the next few weeks. We...More

Reviewed 14 July 2014

I stayed here with my wife back in April while I had some work in the area and we were visiting some friends who just had a baby. We had a terribly long day and checked into the hotel about 9 in the evening. We...More

Thank ledieff
Response from Rob P, General Manager at Four Points by Sheraton San RafaelResponded 4 August 2014

Thank you for taking the time to share your comments. In April we did have some staff changes and were in the midst of a training campaign. Our plans have been approved for renovation on all of the guestrooms and public areas. We have begun...More

Reviewed 10 July 2014

Me and my two daughters recently spent a few days in San Francisco and Six Flags Vallejo and stayed at the Sheraton San Rafael. I expected A nice Place because it was a Sheraton Hotel and that's Exactley what we got and more. The rooms...More

Thank Earl B
Response from Rob P, General Manager at Four Points by Sheraton San RafaelResponded 14 July 2014

Thank you for taking the time to share your experience. We love hearing how much you enjoyed our hotel. We take great pride in our service and making all of our guests enjoy a memorable experience.We are looking forward to our new renovation taking place...More

Reviewed 9 July 2014

We stayed here one night on a business trip. We have mixed feelings on this property. I'm sure that I expected more because of the name. They were very nice at the front desk upon arrival and let us check in early. We appreciated that...More

Thank Lori K
Response from Rob P, General Manager at Four Points by Sheraton San RafaelResponded 14 July 2014

Thank you taking the time to share your experiences. We are sorry to hear about the housekeeping replenishment and restaurant service. We have identified the associates involved and have used this information to do some extensive service training for all departments. If you return to...More

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About
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Breakfast Available
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Hot Tub
Details
Price range
US$137 - US$273 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$137 - US$273 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (100)
Room & Suite (46)
Pool & Beach (9)
Dining (8)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
karinl827
21 March 2017|
AnswerShow all 2 answers
Response from Pisces2 |
Thank you for reaching out to us. We do have handicap accessible rooms and some of them have roll in showers. All of our handicap rooms have comfort bars by the toilet and shower area. Should you have any other questions... More
1
Vote
Carol B
23 January 2015|
AnswerShow all 5 answers
Response from Ed Y | Reviewed this property |
Unfortunately no, I travel with pets so I feel your pain. Someday the hotel industry will get it.
0
Votes
Room Tips
"Don't go here"
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"I love to have a room off the back or on the pool. Both had patios to sit out on."
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"Ask for a view of the beautiful hills in San Rafael."
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"higher floors away from the freeway are best"
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