We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Four Points by Sheraton San Rafael

Visit hotel website
Traveller (124)
Room & Suite (59)
Dining (18)

About

Location
Cleanliness
Service
Value
Four Points by Sheraton San Rafael is just north of the Golden Gate Bridge and centrally located in the scenic north coast and renowned hills of Marin County. Close to Sonoma, and Napa wine country.
Read more
Property amenities
Pool
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Self-Serve Laundry
Wheelchair Access
Show more
Room features
Air Conditioning
Family Rooms
Microwave
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Safe
Business
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Unlock Member Rates!
Hotel deals

Location

Full view
73Somewhat walkable
Grade: 73 out of 100
36Restaurantswithin 1 km
1Attractionwithin 1 km
662Reviews
179Photos
4Q+A
100Room tips
Traveller rating
  • 152
  • 247
  • 140
  • 77
  • 46
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
+2
So the property is in good location in Terra Linda right where I needed to be . I reserved a king room and got a queen room. Bed was comfortable and large. None of the usb plugs worked , there was only 1 usb. Bath room very small . Dresser drawers would not stay shut . You could
Read more
Response from Trail29484762487, Manager at Four Points by Sheraton San Rafael
Responded 1 week ago
teamsteepanddeep, Thank you for your feedback and our apologies for the opportunities you experienced during your stay with us. Regards, Four Points San Rafael Team
Read more
99% of the employees are very helpful & kind. I like the manager. Deb in reception and one other man should not be in customer service positions nor answering the phones. They are not helpful & Deb is cranky & unpleasant. The included breakfasts are super and they offer a
Read more
Response from SanRafaelFourPoints, Manager at Four Points by Sheraton San Rafael
Responded 1 week ago
RumiHasIt Thank you for your candid feedback and patronage to our hotel. Regards, Four Points San Rafael Team
Read more
I enjoyed my stay at the hotel. The staff were friendly and the room was fine. The exercise room was a bit out of the way, but I did appreciate the breakfast, good beer on tap and nightly Ghirardelli chocolates on my pillow.
Read more
Response from SanRafaelFourPoints, Manager at Four Points by Sheraton San Rafael
Responded 1 week ago
Chuck1962, Thank you for your feedback and patronage to our hotel. Regards, Four Points San Rafael Team
Read more
Nasty, disgusting place. Cheap cologne wafted from the unwashed pillowcases. Sweat permeated the room. Gashes in the wallpaper suggested that something horrific had happened in my room. Furniture was scratched and in general disrepair. Furthermore, after being promised a quiet
Read more
Response from SanRafaelFourPoints, Manager at Four Points by Sheraton San Rafael
Responded 1 week ago
Thank you for your feedback about your stay with us. Regards, Four Points San Rafael Team
Read more
Great service by friendly staff - firstly they added in complimentary breakfast without us really asking. We did have a hiccip with the room but the staff addressed our issue willingly and even provided us some compensation - we didn't request this but it was gratefully
Read more
Response from SanRafaelFourPoints, Manager at Four Points by Sheraton San Rafael
Responded 1 week ago
Thank you. We appreciate your feedback and happy our team provided excellent service. Regards, Four Points San Rafael Team
Read more
Previous
Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event Rooms
Photo provided by managementFour Points by Sheraton San Rafael
Guest room
Photo provided by managementFour Points by Sheraton San Rafael
Guest room
Photo provided by managementFour Points by Sheraton San Rafael
Meeting room
Photo provided by managementFour Points by Sheraton San Rafael
Meeting room
Photo provided by managementFour Points by Sheraton San Rafael
Meeting room
PreviousNext
12345612
How much is breakfast buffet?
$14.00 per person plus we left a tip. It's a lovely buffet and the service staff is excellent.
1 vote
Show all answers
I’m there several times a month and WiFi always has worked for me.
0 votes
Show all answers
Thank you for reaching out to us. We do have handicap accessible rooms and some of them have roll in showers. All of our handicap rooms have comfort bars by the toilet and shower area. Should you have any other questions please let us know. We hope to see you soon. Pat
1 vote
Show all answers
Unfortunately no, I travel with pets so I feel your pain. Someday the hotel industry will get it.
0 votes
Show all answers
"request an inside room away from the freeway although the outside rooms do have good sound insulation."
"Interior rooms facing away from the freeway are quieter and have great views of the hills"
"Either side of the hotel is best - the back is near the freeway."
"Request away from freeway & higher level (There is a SPG level - but no club room)"
"Go someplace else. I doubt there's a "good room" here, and there's certainly no good treatment here."
PreviousNext
12345620
PRICE RANGE
US$118 - US$276 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
four points by sheraton san rafael hotel san rafael4 points by sheraton san rafaelsheraton san rafaelfour points san rafaelsan rafael sheratonsan rafael four points
LOCATION
United StatesCaliforniaSan Rafael
NUMBER OF ROOMS
234
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing