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Extended Stay America - San Rafael - Francisco Blvd East

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1775 Francisco Blvd E, San Rafael, CA 94901-5589
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About

#3 of 8 hotels in San Rafael
Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Indoor pool
Fitness Centre with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
BBQ facilities
Parking
Wifi
Heated pool
Vending machine
Non-smoking hotel
Laundry service
Self-serve laundry
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Room features
Air conditioning
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
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217Reviews4Q+A67Room tips
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Jarko2015 wrote a review May 2021
Amsterdam, The Netherlands1731 contributions3078 helpful votes
You usually know exactly what you're getting with the basic Extended Stay America chain. Basic comfort at higher than basic comfort prices. Nothing much different about this property in that respect, but some of what you pay for has been removed by the COVID pandemic, yet prices seem the same. You're definitely getting less bang for your over extended buck at this property. The hotel is large and located just outside the main SR downtown area, right on HWY101. It's easily accessible by car and there is ample parking available at no cost, but without a car, you would be a bit stuck for getting to SR or anywhere else. As always with ESA properties, there's annoying, but probably needed security. You have to be buzzed in by the front desk from around 9:00PM each night and if they're not around, you're not getting in until they get back. The staff at these properties are always a bit gruff and a bit 'couldn't care less, take it or leave it' in their approach. This property is no different. You can't charge anything to your room. There is nothing available to charge. Yet they insist on taking a huge deposit (normally on your credit card) for "Incidentals". There are no incidentals. Rooms are very large, but feel a bit empty. There's a kitchen with fridge, stove top, microwave, but all the utensils have been removed, I presume for COVID reasons. You'll have to provide all your own plates, cups, silverware, pots etc if you are planning on using the kitchen until things get back to normal. The fridge was the noisiest I've ever found in any hotel anywhere in the world. I was wondering if someone was revving a motorbike all night. Beds are old and sagging, but the linens were clean. There is a TV, iron, ironing board and very slow, annoying WIFI (they want you to pay extra for something better). The entire room stank of wet dog. There was also a very wet and stained area on the carpet, which had clearly only just been cleaned, failing to remove the stains. I was too tired and it was too late when I checked in to bother with this unpleasant dog like stench. The bathroom sink was blocked and the plug didn't work. There's no bath tub, but the huge walk in shower has good water pressure. The towels were clean, but as always there's enough soap & shampoo for one person, for one wash. Breakfast has been taken away entirely. All the front desk was prepared to do was direct you to the nearest Starbucks. No tea, no coffee, no anything. Even in the rooms. No discount either. There is still coin operated laundry on site. Some people love this chain. It's a perfectly OK option. It's just over priced for what you get. Compare it in price to the far superior offerings of say the Holiday Inn Express brand, which is always cheaper and you'll see how ESA fails. For San Rafael, you won't have very many options, so this is certainly an OK choice for a short stay.
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Date of stay: May 2021
Value
Service
Sleep Quality
Trip type: Travelled on business
1 Helpful vote
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Response from ESA GM, General Manager at Extended Stay America - San Rafael - Francisco Blvd East
Responded 30 May 2021
Thank you for being our guest. We are disappointed to read our accommodations did not provide the value for which you were hoping and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
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gailc519 wrote a review Jul 2020
Washington2 contributions
Hotel's Favourite
Extended Stay offers unique experience with kitchens, accomodations at reasonable costs. More importantly, employees make your stay special. General Manager, Tammi Silva, provided outstanding customer services. I referred guests to stay at Extended Stay and all were given personal attention to meet their specific needs. Tammi went out of her way to listen, be helpful to their requests. She would always go the extra mile. When someone needed to change rooms to another floor, Tammi handled concern professionally until request could be met. Thank you so much Tammi! I will encourage future families to stay at Extended Stay. Best regards, Gail
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Date of stay: June 2020
Location
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: Hotel employees could offer good suggestions if you ask.
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Response from iResponze A, Manager at Extended Stay America - San Rafael - Francisco Blvd East
Responded 2 Jul 2020
Gail, thank you for selecting Extended Stay America and for your splendid review. It was a pleasure to know you had a cozy stay in your well-equipped suite and that you liked our affordable price. We are thrilled to read the courteous service provided by our associates was the highlight of your stay. Your recognition is highly appreciated, and we look forward to welcoming you soon. Sincerely, Hotel Management
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david wrote a review Oct 2020
2 contributions
bad location, daily encounters with homeless people, cars broken into, burnt cars in parking lot more weeks, front desk takes money from credit account without explanation, ESA main office will not help with problems, they tried to evict me saying I hadn't paid! It just goes on and on. They stressed me out while I was recovering from cancer surgery, and they're supposed to be partners with ACS?!?!?
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Date of stay: June 2020
Location
Cleanliness
Service
Room Tip: drive away from this business!
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Response from iResponze Alerts, Agency / Consultant at Extended Stay America - San Rafael - Francisco Blvd East
Responded 3 Oct 2020
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will look for any suspicious activity at our premises. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
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Vic wrote a review Jun 2020
1 contribution1 helpful vote
The staff here have taken excellent care of us during our stay. Tammi genuinely cares about the guests and is always going out of her way to make sure they are comfortable. The housekeeping staff are the very best. I have travelled extensively and give them 5 stars for sure. Dave in charge of maintenance is quick to address and fix anything from a broken radio to a burned out lightbulb in our room. I would have given 5 stars but am concerned about the lack of insistence that guests wear masks in the hallways and other public areas. It’s not happening which becomes unsafe for everyone. The staff do wear masks.
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Date of stay: January 2020
Value
Rooms
Service
Trip type: Travelled on business
1 Helpful vote
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Response from iResponze A, Manager at Extended Stay America - San Rafael - Francisco Blvd East
Responded 20 Jun 2020
Thank you for making Extended Stay America your home away from home. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received, especially from Tammi and Dave. Our entire team will be excited to hear they were able to impact your experience so positively. We also appreciate your additional feedback and look forward to your next visit! Sincerely, Hotel Management
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Ash wrote a review Jun 2020
1 contribution
The front desk people are terrible at night! It’s amazing that they can turn away someone who paid already through Priceline and has copy of Id. I am a father who is traveling because of a sick child and Sean at the front desk doesn’t want to help me with. I expired Id and one that is a copy.
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Date of stay: June 2020Trip type: Travelled with family
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Response from iResponze A, Manager at Extended Stay America - San Rafael - Francisco Blvd East
Responded 20 Jun 2020
Thank you for your feedback. We are sorry for the difficulties experienced at our front desk and for the behavior of one of our employees. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
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PRICE RANGE
US$112 - US$227 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay deluxe san rafael hotel san rafael, extended stay san rafael, san rafael extended stay
FORMERLY KNOWN AS
Extended Deluxe San
LOCATION
United StatesCaliforniaMarin CountySan Rafael
NUMBER OF ROOMS
112
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Frequently Asked Questions about Extended Stay America - San Rafael - Francisco Blvd East
Which popular attractions are close to Extended Stay America - San Rafael - Francisco Blvd East?
Nearby attractions include Marin County Farmers' Market--San Rafael (7.3 km), China Camp State Park (6.5 km), and Marin County Civic Center (6.6 km).
What are some of the property amenities at Extended Stay America - San Rafael - Francisco Blvd East?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Extended Stay America - San Rafael - Francisco Blvd East?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Extended Stay America - San Rafael - Francisco Blvd East?
Guests can enjoy free breakfast and barbeque facilities during their stay.
Is parking available at Extended Stay America - San Rafael - Francisco Blvd East?
Yes, free parking is available to guests.
What are some restaurants close to Extended Stay America - San Rafael - Francisco Blvd East?
Conveniently located restaurants include Buckeye Roadhouse, Mill Valley Market, and Sol Food Puerto Rican Cuisine.
Are there opportunities to exercise at Extended Stay America - San Rafael - Francisco Blvd East?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Extended Stay America - San Rafael - Francisco Blvd East?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Extended Stay America - San Rafael - Francisco Blvd East?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Extended Stay America - San Rafael - Francisco Blvd East?
Many travellers enjoy visiting American Legion Log Cabin (7.5 km), Robson-Harrington House (7.2 km), and First American Flag Raising in San Francisco (5.7 km).
Is Extended Stay America - San Rafael - Francisco Blvd East accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.