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Holiday Inn Express & Suites San Pablo - Richmond Area, an IHG Hotel

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Traveller (69)
Room & Suite (23)
Dining (13)

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About

#1 of 2 hotels in San Pablo
Location
Cleanliness
Service
Value
The Holiday Inn Express San Pablo is your Gateway to possibilities connecting Northern California within reach. Linked to Interstate 80, the Holiday Inn Express® San Pablo is the Bridgeway to Oakland, San Francisco, Berkeley, Richmond, Vallejo, the world renowned Sonoma and Napa Valley. Both perfectly suited for business and leisure travelers, guests of the Holiday Inn Express® San Pablo can visit key attractions such as: San Pablo Lytton Casino, Rosie the Riveter/ World War II Home Front National Historical Park and the SS Red Oak Victory Battleship. Let the Holiday Inn Express® San Pablo provide flexibility for a day excursion. Try Fury Sport Fishing offering Dolphin and Whale Watching Charters or stay in and escape for the day in one of our luxurious spa suites. Did we mention that we're only nine miles to University of California Berkeley? Save time and money while attending graduation, a CAL Performance or a top NCAA sporting event. (20+ Sport Teams to be exact.)
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Meeting rooms
Newspaper
Non-smoking hotel
Parking
Wifi
Sauna
Breakfast available
Breakfast buffet
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Housekeeping
Safe
Microwave
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
2.5 of 5 stars
HOTEL STYLE
Quiet
Languages Spoken
English, Filipino, Finnish, Hindi
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards

Location

2525 San Pablo Dam Rd, San Pablo, CA 94806
Holiday Inn Express & Suites San Pablo - Richmond Area, an IHG Hotel
149Reviews2Q+A24Room tips

Reviews
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cgirod wrote a review May 2021
69 contributions109 helpful votes
This isn’t going well so far. I checked in yesterday. For some reason, they added 20% to my bill, in case I smoke in the room. I don’t smoke. When I checked in, I requested enough towels and coffee pods for the week (5 big towels, 5 wash cloths, 10 coffee pods). The young lady at the desk said she would leave a note for housekeeping. I’m trying to lessen housekeeping’s exposure to my cooties and my exposure to their cooties. This has not been a problem with any other hotel where I have stayed in the past 14 months, and there have been several. After work today, I was at the grocery store picking up a few things and someone called from the hotel. She said they can’t give me towels for the week but the coffee is in the room. I requested an extra blanket because I like the room to be cold but I need to be warm. I was told there might be an extra blanket, stop by the front desk. They gave me another comforter. Ok, that will do. Got to the room and there is no coffee. Housekeepers are in the hall, three of them. I ask for the coffee. None of them can figure out how to hand me a bunch of coffee pods. I’m going to call the front desk after I take a shower, we’ll see how it goes. So far, these folks have done nothing that makes me want to stay here again. Also, I’m a bit concerned about the neighborhood. I’ve lived in some pretty sketchy places and my first year of doing archaeology was spent at a Motel 6 that was pretty bad. This is obviously not the wealthy section of town and I’m fine with that, but the paper I signed when I checked in had something on it about how they work closely with the police. Is there illegal activity going on here that we should know about? I just want a clean and safe place to stay.
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Date of stay: May 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Daniel D wrote a review Mar 2021
Oregon City, Oregon325 contributions103 helpful votes
I arrived just after 3pm and was made to wait a half an hour before my room was ready. Also the front staff were on their phones and weren’t very attentive. The room I was given was a very large suite and was pretty nice. Not sure if this was because I had to wait or if every room is this big. The room had a large humming sound that was distracting most of the night. That being said, I couldn’t hear anything from other rooms which was good. Not sure if I would return.
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Date of stay: March 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Express & Suites San Pablo - Richmond Area, an IHG Hotel
Responded 9 Apr 2021
Hello DanielD937, We value our guests like you. You are what makes us strive hard to make our hotels the best we can be. Thank you for staying with us and taking the time to leave us feedback. We are all about giving exceptional service to our guests and are committed to comfort in every way. I'm sorry there were a couple of issues you encountered that spoiled your stay. I know how letdown you must have felt towards the rooms not being ready on time, the humming sound in your room, and the staff service. I have conveyed your comments to the Hotel Management to work with the proper departments and the necessary improvements needed on our end. We hope you will join us again in the future and impart a better stay. Safe travels, Deborah R. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sean E wrote a review Aug 2020
Bakersfield, California395 contributions40 helpful votes
I love the consistency of this chain. Good beds, clean. No smells, everything works. Free parking is good too. They dont have the breakfast bar due to virus but they do put together breakfast bags you can pickup. Pretty good idea. If they had this hotel every w here i went id only stay in them.
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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sarahsmile1514 wrote a review Jul 2020
Pleasant Hill, California1 contribution
We arrived after 2.00 when our room was supposed to be ready. It was not. Come back after 3:00. We did. The room was not ready. The clerk said she’d give us a different room. Second floor. My BF is handicapped in a wheelchair. Up the elevator all the way at the end of the hall. I had to ask for help from strangers to load the wheelchair. Hotel staff cannot help due to the Covid. I took a shower and the tub drain was filling water up to my knees. Tried calling front desk for 2 hours. No answer. Went down. Phones are out. Left a wake up call for 9:00 am. No call. Went down. Phones still out. Thank God for cell phone alarm. Decided to stay a second night. Breakfast was cancelled. Instead a paper bag with a pastry water and a granola bar. Couldn’t get back in our room as they forgot to reprogram our room keys. On morning two we overslept and called to ask for N additional half hour. The verrrry rude front desk manager said he would not approve our lateness. We will NEVER stay here again and do not recommend you do either!!
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Express & Suites San Pablo - Richmond Area, an IHG Hotel
Responded 6 Oct 2020
Hello sarahsmile1514, Thank you so much for your review and for choosing us for your stay. I will make sure our management investigates what happened. We don't want this type of experience for anyone, and this is not the level of service we usually provide. Please accept an apology. I have sent you a PM to know more details and to talk a bit more about your stay. I hope you visit again and give us another chance to show you we can do better. Stay safe! Alejandro G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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keith j wrote a review Mar 2020
3 contributions4 helpful votes
My room did not receive housekeeping service during day two of a three night stay. I understand that the housekeeper may have overlooking this. I notified the front desk when I returned to my room the evening of this oversight. The front desk clerk did not apologize or show any concern. This was very disappointing. I sent an email to the hotel General Manager, who ignored me. One week later I have not heard back from the GM.
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Date of stay: March 2020
Rooms
Location
Service
Trip type: Travelled on business
Room Tip: Hotel is adjacent to an Interstate Highway and vehicle noise is heard in most locations
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from IHGService, General Manager at Holiday Inn Express & Suites San Pablo - Richmond Area, an IHG Hotel
Responded 2 Apr 2020
Hello kj4821, We appreciate and value your feedback. We take pride in ensuring that we provide Select Service hospitality that is fresh, practical, and efficient accommodations for Simple, Smart Travelers. The level of service provided by our housekeeping is something we would want to avoid. We know that we could have done a better job at this, most especially with how your concern was handled. Rest assured, Hotel management has been provided a copy of your feedback and will investigate and resolve it at the soonest possible time. This will go a long way in helping us keep up with our guests, like you, who look for brilliant basics and seamless experiences who need a simple, engaging place to rest, recharge and get a little work done. We hope that you can visit us, should you come to San Pablo, CA soon. Hector P Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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bahamareef wrote a review Mar 2020
Auburn, California164 contributions94 helpful votes
There are few options in San Pablo but luckily for us there is this hotel. Very nicely laid out and decorated. Rooms are great, free WiFi. The staff is remarkably friendly and helpful. The woman who managed the breakfast area was superb, absolutely spotless, she should get a raise. Two wishes: allow pets and install an electric charging station.
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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jabaang wrote a review Dec 2019
Waianae, Hawaii126 contributions62 helpful votes
We stay here when we are visiting family in Richmond and other parts of Bay Area. It is well-maintained, has clean, large, comfortable rooms, friendly staff, great breakfast, and many places to eat nearby. I highly recommend it.
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Date of stay: November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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KelloggTraveler wrote a review Dec 2019
Palatine, Illinois213 contributions85 helpful votes
While this is a little difficult to get to initially, it is very quiet even though it is near the freeway. It sits behind a shopping mall, actually behind Ross department store, with many fast food and fast casual restaurants within walking distance. The room was exceptionally clean, has tall ceilings with wide crown molding giving it slightl a more upscale feel. They have a more than adequate breakfast included with the rate. You can get eggs a couple of ways, biscuits with gravy, pancakes, turkey sausage patties and the like. The dining room was clean and nicely decorated. The dining room attendant was excellent as well. We will certainly come back when in the neighborhood and have no reservations recommending it to others.
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Susan M wrote a review Sept 2019
Elkhorn, Wisconsin238 contributions90 helpful votes
Wow We arrived late on a Saturday morning, 1am, after a delayed flight out of Chicago. Owen pleasantly greeted us, explained the place, parking and was very friendly and a nice person. Room was perfect, could not hear anything; not people or traffic. Rooms and place look brand new. Easy and secure parking. Huge breakfast and nice staff. Will stay again for sure Thank you Owen for being such a nice person to us on our first night in California.
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Date of stay: September 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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zlatoamor2003 wrote a review Sept 2019
Winters, California15 contributions10 helpful votes
I made a reservation & paid for the room for 2 nights for my cousins so they could enjoy their school reunion. I received a confirmation as well as called the hotel the week before the stay to make sure everything was set. At no time was I informed that my card would not be charged and that my cousins would have to pay for the room since I was not present. The hotel had been made aware of the fact that I was not going to be there but they failed to inform me of their policy. As soon as my cousin checked out & had to pay for the room, he called me & I called the hotel. The front desk said there was nothing they could do because that was their policy. She said she couldn't help the fact that I was not informed of that when I called to confirm or when I made the reservation. I called corporate and they apologized but said they could not override the local property policy. Now the hotel has my personal credit card information and I absolutely do not trust them so I will be checking my bill too. I absolutely do not recommend staying at this property as they are not upfront with their policies and cannot be trusted.
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Date of stay: September 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites San Pablo - Richmond Area, an IHG Hotel
Responded 21 Sept 2019
Hello zlatoamor2003, Thank you for sharing your experience of our Holiday Inn Express and Suites San Pablo- Richmond Area. We aim to provide efficient and frictionless experiences and I'm sorry to learn about the issues encountered with the reservation. Your feedback is very important to us. I would like the chance to look into this for you. I have sent you a private message to gather more details about what happened. I look forward to helping you further. All my thanks, Jonathan A Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
€130 - €153 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express san pablo hotel san pablo, san pablo holiday inn, holiday inn san pablo
LOCATION
United StatesCaliforniaSan Pablo
NUMBER OF ROOMS
85
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HOLIDAY INN EXPRESS & SUITES SAN PABLO - RICHMOND AREA, AN IHG HOTEL - Reviews & Price Comparison (CA) - Tripadvisor

Frequently Asked Questions about Holiday Inn Express & Suites San Pablo - Richmond Area, an IHG Hotel
Which popular attractions are close to Holiday Inn Express & Suites San Pablo - Richmond Area, an IHG Hotel?
Nearby attractions include Wildcat Canyon Regional Park (0.9 km), San Pablo Lytton Casino (0.6 km), and Ross Dress for Less (0.10 km).
What are some of the property amenities at Holiday Inn Express & Suites San Pablo - Richmond Area, an IHG Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
What food & drink options are available at Holiday Inn Express & Suites San Pablo - Richmond Area, an IHG Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites San Pablo - Richmond Area, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites San Pablo - Richmond Area, an IHG Hotel?
Conveniently located restaurants include La Strada Restaurant, Nation's Giant Hamburgers and Great Pies, and Mountain Mike's Pizza.
Are there opportunities to exercise at Holiday Inn Express & Suites San Pablo - Richmond Area, an IHG Hotel?
Yes, guests have access to a fitness centre and a sauna during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites San Pablo - Richmond Area, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express & Suites San Pablo - Richmond Area, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Express & Suites San Pablo - Richmond Area, an IHG Hotel?
The staff speaks multiple languages, including English, Hindi, Filipino, and Finnish.
Are there any historical sites close to Holiday Inn Express & Suites San Pablo - Richmond Area, an IHG Hotel?
Many travellers enjoy visiting Rosie the Riveter/World War II Home Front National Historical Park (5.4 km).