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Holiday Inn San Mateo-San Francisco SFO

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Holiday Inn San Mateo-San Francisco SFO
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268 Reviews from our TripAdvisor Community

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Showing 251: English reviews
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Schaumburg, Illinois
Reviewed 2 weeks ago via mobile

The room was huge, and clean, also free wifi and airport shuttle, however there's any good view from any room just parking lot and nearby motel. Pillows and sheets very poor quality. Hvac system is window mounted old fashion you can not set a specific temperature. There is any USB connection, The coffee maker is nice however I found water...

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Helpful?
Thank Roberto G
Boise, Idaho, United States
Reviewed 2 weeks ago via mobile

Stayed at this hotel while attending a soccer tournament with teenagers. Check in was decent. The front desk staff is friendly. Rooms were clean. Pillows were terrible. Stairwells in building three filthy. Restaurant/bar on the main floor very expensive with average food at best. Burgers were overdone and eggs were undercooked.

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Helpful?
Thank John C
IHGService, Guest Relations Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Hello John C, Thank you for staying with us and for sharing your experience. I am delighted to read your comments about the clean rooms, accommodating staff and that your check- in went smooth. However, I regret that the pillows, general cleanliness and food quality went down the hill. Please accept our sincerest apologies for any inconvenience these may have...

Oregon
Reviewed 3 weeks ago

It was right alongside the freeway so it felt hemmed in. It was tricky to get in and out of depending on which direction you were going, but there was no freeway noise inside. The staff was nice enough to move me to a different room because I wanted to take a bath and the tub stopper wasn't working plus...

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Helpful?
Thank Kathy H
IHGService, Guest Relations Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Hi Kathy H, Thank you for opting to stay with us and for leaving us feedback. Reading through it, I regret to learn that we fell short with the upkeep of the initial room assigned though I am glad that our in house staff was able to address that and gave you a better room to stay in. In addition,...

Rochester, Michigan
Reviewed 8 February 2017

I stayed a weeknight here recently, and arrived very late (2am PT). They were very accommodating, and the room was large, clean, and nicely appointed. Parking in the front is a little tight, but there are spots on the side that people often miss. Very convenient from 101 North, though going south and following GPS from SFO had us go...

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Thank Patrick F
Singapore, Singapore
Reviewed 3 February 2017 via mobile

I stayed here for 2 weeks whilst on a business trip. Whilst not bad value for money it is a typical hotel of this type, and a bit soulless and sterile. My room was spacious and clean, and the service was good. I had a fridge in the room, and a desk to work from, and a good bathroom. The...

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Helpful?
Thank Mark R
IHGService, Guest Relations Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Hi Mark R, Thank you for your recent stay and for taking the time to write a review of our hotel. I am pleased to know that we were able to meet your expectations when it comes to our room accommodations and the service we have provided. While I would have preferred you had a more satisfying stay, I appreciate...

CHICAGO, ILLINOIS
Reviewed 2 February 2017

What a great property! The rooms were nice and big. Facilities were clean. Parking was available and free. I had a nice time relaxing in my room and enjoying the many TV channels. The hotel is very convenient to the freeway making this a great choice to explore both San Francisco and San Jose. The bed was comfortable and everyone...

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Thank LEGGROOM
Oshkosh, Wisconsin
Reviewed 7 January 2017

My wife and I were visiting my daughter and son-in-law in San Mateo so this was close to their apartment. We had a suite with a very comfortable king-size bed. There was no traffic noise although it was just yards from Rt. 101. The restaurant was nothing special but very adequate and very good service. We will stay there again...

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Thank Ed S S
Lincoln, Nebraska
Reviewed 31 December 2016

Very close to the airport. The room are bigger than I would expect, especially for the bay area and are well equipped. No problems finding parking. Room service is quite slow at night, but I think the solo receptionist is doing everything by herself.

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Helpful?
Thank PrajnaSun
Kara N, Front Office Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Valued Guest, I would like to start by thanking you for taking the time to review our hotel. Guest feedback is something we value and take very seriously. I am pleased to hear that you enjoyed your stay with us, and experienced little to no issues. I would however, like to apologize for the slow room service you received...

Askim, Norway
Reviewed 28 November 2016 via mobile

Nice, spaces room, very well equipped., wifi, TV, fridge, microwave, iron, and coffee brewer. Easy parking on ground floor. Great location for us, who was visiting family in SAN Mateo. Easy access from 101, but no no noise even though it's so near the highway.

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1Thank Tigern65
Reviewed 15 November 2016 via mobile

I visited this hotel , the room was nice . A large room . Breakfast not included in the price which was a disappointment as the cost of the room per night was quite expensive . Microwave was situated on the fridge which would not reach any plug socket so we couldn't use . Sauna and jaccusi could do with...

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Helpful?
Thank Yolande C
IHGService, Guest Relations Manager at Holiday Inn San Mateo-San Francisco SFO, responded to this review

Dear Yolande C, Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the room received. However, we regret for any inconvenience the microwave location may have caused you and for finding the Sauna and Jaccuzzi...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Conference Facilities
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn & Suites San Mateo / San Francisco SFO is the newest and most modern hotel in the area. Conveniently located off US-101, we are situated among fine dining, world-renowned attractions, endless shopping possibilities and vast business opportunities. Our prime location places you within minutes from the San Francisco International Airport, Downtown San Francisco, Golden Gate Park, Monster Park, San Mateo Expo Center, Downtown San Mateo, AT&T Park, Half Moon Bay, East Bay, Pier 39, Alcatraz, Fisherman's Warf, Hillsdale Mall, Pacifica Beach, Golden Gate Bridge and is a short drive from Napa and Sonoma Valley which hosts some of the finest vineyards in the world. ... more   less 

Additional Information about Holiday Inn San Mateo-San Francisco SFO

Address: 330 N Bayshore Blvd, San Mateo, CA 94401-1235
Region: United States > California > San Mateo
Price Range: €97 - €314 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn San Mateo-San Francisco SFO 3*
Number of rooms: 110
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Also Known As:
Holiday Inn San Mateo-San Francisco Sfo Hotel San Mateo
Quality Inn San Mateo
San Mateo Quality Inn
Hotel Style:
#1 Green Hotel in San Mateo
#3 Family Hotel in San Mateo
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn San Mateo-San Francisco SFO staff and other travellers.
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Vancouver, Canada

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Questions? Get answers from Holiday Inn San Mateo-San Francisco SFO staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms have a good view but it's RIGHT NEXT TO the freeway”
 of 5 bubbles chrisvM6152GJ, 6 Jun 2016 | Read review
“Rooms on the back side (away from the highway) are quieter, as are the higher floors.”
 of 5 bubbles CBtph, 26 May 2016 | Read review
“Room on upper floor away from freeway noise.”
 of 5 bubbles 268stevey, 28 Mar 2016 | Read review
“There is an elevator next to the covered parking area.”
 of 5 bubbles Dorothy128, 24 Mar 2016 | Read review
“Request top floor, rear of the building and an upgrade in room”
 of 5 bubbles Henry4218, 6 Feb 2016 | Read review
5 of 5