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San Mateo Marriott San Francisco Airport

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652 Reviews from our TripAdvisor Community

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There are newer reviews for San Mateo Marriott San Francisco Airport
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Showing 627: English reviews
Orange County, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 October 2016

I travel for work every month and have stayed here the last 3-4 times. The rooms are spacious, always clean and great customer service (friendly upon check in and always helpful if you need to contact front desk). Location is convenient, across from a shopping center, drug store, a few food options. This hotel is really big, only drawback is... More 

Helpful?
Thank Brig1977
Alex L, Manager at San Mateo Marriott San Francisco Airport, responded to this review

Thank you for your feedback!!! I have shared your comments regarding the customer service with the team!! We look forward to your next visit. More 

Indianapolis, Indiana
Level Contributor
111 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 25 October 2016

We stayed here one night on our way to Half Moon Bay. Everyone was really nice and we had great service at breakfast in the restaurant the next morning. Parking charges seem expensive, especially with parking so hard to find. We would have used valet but there didn't seem to be one available.

Helpful?
Thank maxxiep
Vernon Hills, Illinois
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 October 2016

Really nice hotel. They upgraded us to a suite which was amazing and also gave us free parking. The room was very spacious, clean, and quiet even though the hotel is right by the highway. The location is great if you're going to San Fran and don't want to stay in the city. It's only about a 15 min drive... More 

Helpful?
Thank Breanna S
Alex L, Manager at San Mateo Marriott San Francisco Airport, responded to this review

Glad to hear that you enjoyed your stay with us!!! We look forward to your next visit! More 

New York
2 reviews
Reviewed 19 October 2016

First of all the hotel's clerk lied to us, she gave us by checking us in "king size bed" room, which indeed appeared to be just 1 "queen size bed" room. The room was so small that you only can move around the bed. Secondly the room was very outdated, the carpet was stained, paint pill off in the bathroom's... More 

Helpful?
Thank kseniyakkk
samantha e, Front Office Manager at San Mateo Marriott San Francisco Airport, responded to this review

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues you’ve encountered with the room during your stay. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that... More 

United Arab Emirates
Level Contributor
4 reviews
3 hotel reviews
Reviewed 18 October 2016 via mobile

Excellent service, very friendly hotel staff, even the house keeping staff call in room & schedule ur Making up your room. Coming back on 10th of November hopefully will be staying in same hotel. Will be recommending to my relatives & family friends to stay in this Hotel.

Helpful?
Thank Saleem119862
Alex L, Manager at San Mateo Marriott San Francisco Airport, responded to this review

Thank you for your awesome comments!!! We look forward to your visit in November!! More 

Northern California
Level Contributor
4 reviews
4 hotel reviews
Reviewed 16 October 2016 via mobile

Went to the Arts and Pumpkin Festival in Half Moon Bay (HMB), but wanted to stay between San Francisco and HMB. The property is clean, great location, and has many amenities for families. Excellent customer service and enjoyed our stay. There were a few leaks located in the hallways (being worked on) but nothing that impacted our experience. Overall, good... More 

Helpful?
Thank CWilenticin
Alex L, Manager at San Mateo Marriott San Francisco Airport, responded to this review

Thank you for taking the time to tell us about your stay. I hope that you enjoyed the Arts & Pumpkin Festival!! We look forward to your next visit! More 

Blue Bell, Pennsylvania
Level Contributor
101 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 15 October 2016

I was in San Fran for Dreamforce but had to book 30 miles out of the city since all hotels were gone closer to the city. I assume the price was jacked up for the conference....can't explain why this hotel was $400/night (including tax) in early Oct. To be honest the rooms and the lobby need a makeover, it looks... More 

Helpful?
1 Thank easyrider_1234
Virginia
Level Contributor
341 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 235 helpful votes
Reviewed 13 October 2016 via mobile

Not sure I have ever disliked a place more for $350 a night. Indifferent staff. Awful room service and food. No style at all. Sprawling place with long walks made worse by the fact the key card thingys at end of hallways to parking lot rarely work and you need to walk a mile to get to front desk. Fees,... More 

Helpful?
Thank ExRIGuy
Michelle A, Front Office Manager at San Mateo Marriott San Francisco Airport, responded to this review

Thank you so much for your valuable feedback. Your concerns have been addressed with the team and we will be implementing new processes in this area. We appreciate your input and hope to have another opportunity to service you. More 

Level Contributor
14 reviews
7 hotel reviews
Reviewed 12 October 2016 via mobile

I liked this hotel a lot for my purposes; I was there on a business trip, stayed for three nights. I really have no minuses to list. The room was very big and extremely clean, with many windows so natural light everywhere. I had a huge bathroom with bathtub and shower, also very clean and with nice toiletries. A/C and... More 

Helpful?
Thank Anamaria B
2 reviews
Reviewed 1 October 2016 via mobile

Lina at the front desk has set the tone for my visit, and I think it's going to be a great week here. I hope to update this review as the week goes on, but just know Lina is an asset due to her warmth and sunny personality.

Helpful?
Thank MJ H
Alex L, Manager at San Mateo Marriott San Francisco Airport, responded to this review

Thank you for your feedback regarding Lena!!! We will be sure to share with her and the entire team!! Alex More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Full-service Marriott convenient to San Francisco Airport and Silicon Valley. Deluxe accommodations feature guestrooms and suites. Restaurants, lounge, coffee shop, gift shop, business center, pool and spa, exercise room. Concierge tower rooms with private lounge. 24,000 Square feet of meeting and banquet space. Complimentary Wireless Internet for all Marriott Elite Members. ... more   less 

Additional Information about San Mateo Marriott San Francisco Airport

Address: 1770 South Amphlett Boulevard, San Mateo, CA 94402
Region: United States > California > San Mateo
Price Range: €144 - €354 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — San Mateo Marriott San Francisco Airport 4*
Number of rooms: 476
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Also Known As:
San Mateo Marriott San Francisco Airport Hotel San Mateo
Marriott San Mateo
Hotel Style:
#4 Family Hotel in San Mateo
#4 Business Hotel in San Mateo
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Questions & Answers

Here's what travellers have asked, with answers from San Mateo Marriott San Francisco Airport staff and other travellers.
5 questions
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Questions? Get answers from San Mateo Marriott San Francisco Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground floor rooms are better”
 of 5 bubbles imedia, 26 Nov 2016 | Read review
“one bedroom suite is worth the small upgrade price”
 of 5 bubbles johhnyfitz89, 17 Nov 2016 | Read review
“Great airport hotel.”
 of 5 bubbles 868jeffreyd, 3 Nov 2016 | Read review
“Room 2151 has an odd smell.”
 of 5 bubbles 697JulieM697, 26 Sep 2016 | Read review
“Dont get a room in the front of the hotel”
 of 5 bubbles RBuch_DK, 31 Jul 2016 | Read review
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