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Extended Stay America - San Francisco - San Mateo - SFO

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Traveller (15)
Room & Suite (64)
Dining (1)
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Overview
  • Excellent30%
  • Very good21%
  • Average14%
  • Poor10%
  • Terrible25%
Travellers talk about
“energy bars”(3 reviews)
“grab and go”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
2 Star Hotel
All hotel details
Additional information
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Reviews (143)
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All reviewsenergy barsbreakfast facilitygrab and goplace to stayrecommend this hotellaundry roomfront desk staffrooms are cleanbooked this hotelfoster cityfirst flooresarubykitchenettesalvadorstovetarget
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21 - 25 of 138 reviews
Reviewed 24 July 2017

Great stay. Staff was friendly and tried to help me during my stay. There was a weird smell in my room I was told it was from contruction. They tried their best to help me but there was no room to move me too. Overall...More

Review collected in partnership with Extended Stay
Thank Eileen O
Response from 00esa, General Manager at Extended Stay America - San Francisco - San Mateo - SFOResponded 25 July 2017

Eileen, thank you for staying at Extended Stay America - San Francisco - San Mateo - SFO. It’s our pleasure knowing you had an overall nice stay and loved the excellent service we offered. However, we are sorry for the inconvenience caused and regret the...More

Reviewed 23 July 2017

Not the best hotel in the area but is one of the most affordable ones and with a great location. Close to the a mall where you can either go to eat or buy some groceries to cook at the hotel. Needs an update for...More

Review collected in partnership with Extended Stay
1  Thank K1464JPpaulm
Response from 00esa, General Manager at Extended Stay America - San Francisco - San Mateo - SFOResponded 24 July 2017

Paul, thank you for choosing our hotel and for your review. We are pleased to read you were impressed not only with our convenient location but also with the rates we offer. Your feedback is of utmost value to us as it will help us...More

Reviewed 17 July 2017

They were nice enough to put us facing the courtyard so we all congregate by the grill and not b to far from our rooms We never had a problem getting fresh towels. The laundry room was pretty good all the dryers worked wellMore

Review collected in partnership with Extended Stay
Thank bradwC6542AA
Response from 00esa, General Manager at Extended Stay America - San Francisco - San Mateo - SFOResponded 19 July 2017

Thank you for choosing Extended Stay America - San Francisco - San Mateo - SFO. We are happy to know you enjoyed your stay and that you were satisfied with all that we have to offer. We value your business and look forward to welcoming...More

Reviewed 13 July 2017 via mobile

I stayed at this place for exactly one night and checked out. The room reeked with some strong, weird smell. I can't put my finger on what it was exactly. It's smelled old and slightly moldy. I almost could not stomach it. The room did...More

Thank BreW2006
Response from 00esa, General Manager at Extended Stay America - San Francisco - San Mateo - SFOResponded 15 July 2017

Nicole, please accept our apologies for the housekeeping issues in your room and that no one responded to your concerns while you were here. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns...More

Reviewed 28 June 2017

Have serious hygiene issues with the hotel. No house keeping and for an extended stay hotel; nothing to cook on or crockery or cutlery?? Do you expect Guests to carry cooking vessels from home?? And the linen did not seem fresh.More

Review collected in partnership with Extended Stay
Thank 195sanjitb
Response from 00esa, General Manager at Extended Stay America - San Francisco - San Mateo - SFOResponded 29 June 2017

Thank you for your feedback. Please accept my apology for your disappointment with our hotel policies. Since we are an extended stay property, we provide housekeeping service to guests who stay eight or more nights; however, this service is always available upon request for an...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Room amenities
Microwave
Details
Price range
US$135 - US$251 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$135 - US$251 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (15)
Room & Suite (64)
Dining (1)
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Room Tips
"Follow the staffs recommendations as they know the property best !"
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"We had a corner unit on top floor facing courtyard and it was very quiet."
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"Choose King Size Rooms!"
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"a lot of luggage don't get a room on 2nd floor-no elevator"
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