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Extended Stay America - San Francisco - San Mateo - SFO

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Extended Stay America - San Francisco - San Mateo - SFO
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114 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - San Francisco - San Mateo - SFO
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Showing 110: English reviews
Reviewed 16 August 2016

clean room, brought my own pillow as theirs are small. overall a nice quite place for overnight. will be back again for once a week for the next 5 weeks. Not within walking distance to any connivance shop. But it is clean and quite

1Thank 400oscarg
Reviewed 6 August 2016 via mobile

It is ideally located right in the middle with lot of corporate offices around and some restaurants close by. Rooms are good (except the corner ones) and have all basic amenities required for a business travel. Staff is helpful.

1Thank Vishal M
Manager_11525, Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

Thank you for sharing your experience and for choosing to stay with us. It is great to hear how convenient our location is to restaurants and offices. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

Lathrop, California
Reviewed 5 August 2016

They have the worst customer service of any hotel I've stayed at, the rooms are run-down and very cheaply setup, while the room repairs look like a 5 year old child did them. The front desk doesn't answer the phone in the early morning hours and the court which the rooms surround is often loud in the evening with people...

Thank badboytroy
Reviewed 26 July 2016 via mobile

It started when my room was given.away. the room got was fine. If they need anything it's got to get better cable and more channels. I thought it was pricey for a maybe 3 star. I liked youhe little kitchen. Served the propose. The wi-fi is really slow, id upgrade for 3.50 a day if your doing photos or streaming.

Thank Sprout276
Tainan, Taiwan
Reviewed 26 July 2016

I had reservation 2 nights July 10th to 12th in Extended Stay America San Mateo. I used 21% off, came up with price of $428.52 They charged me $549.26+$100.80=$650.06 USD on check out day. $650.06 for 2 nights in Extended Stay America guy from front counter said the reservation and promo is not available in their branch........blah blah blah after...

1Thank Lohee L
Framingham, MA
Reviewed 21 July 2016

If you are a business traveler (like I was when I stayed at this Extended Stay America property last week), I highly recommend that you not stay here. I did not feel safe walking around the property at night with very scary people now nearly every external hallway. The property is poorly maintained, both inside and out. The cabinets are...

1Thank bpschwyn
Houston, Texas
Reviewed 19 July 2016 via mobile

Not my idea of a 150.00 hotel, there was an odd smell the whole time we were there. The price quoted was different than the final price and the breakfast bar was lacking at best. Friendly service at Check in but helpfulness with any issue out of the ordinary had to go through main admin. Waited 30 minutes while clerk...

1Thank poppet8
Reviewed 1 July 2016

•Service was not good, reception staff was not fully trained and not much helpful. I was allotted room 3 times that were pre-occupied, either the system seems to be at fault or the staff who are managing the system. •Cleanliness of room was not good as it is done only once a week and that too only changing the basics...

Thank pisces9032
Reviewed 22 June 2016

Good Place to stay, Free Wi-Fi, parking and good administration services. Rooms are spacious as well as with all basic facilities. I would suggest enhancing the internet speed and also need to increase TV channels in room for entertainment.

Thank Amit J
Manager_11525, Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad that you enjoyed our free Wi-Fi, your spacious room and our wonderful staff during your visit. We strive to provide each and every guest with a "home away from home" experience, and I'm glad that we were able to accomplish that goal with your...

Reviewed 21 June 2016

We have stayed in this hotel several times over the years. We stopped coming in the past because it got way too grungy and run down. Have been here twice this year for work and it's close to our work which is the only plus. The cost is rather exorbitant given we pay corporate rates and they charge an additional...

Thank Kay O

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Near Extended Stay America - San Francisco - San Mateo - SFO


  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - San Francisco - San Mateo - SFO

Address: 1830 Gateway Drive, San Mateo, CA 94404
Region: United States > California > San Mateo
Price Range: €105 - €215 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Francisco - San Mateo - SFO 2.5*
Number of rooms: 136
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Also Known As:
Homestead San Mateo
Homestead Suites San Mateo
San Mateo Homestead Suites
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Questions & Answers

Questions? Get answers from Extended Stay America - San Francisco - San Mateo - SFO staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“a lot of luggage don't get a room on 2nd floor-no elevator”
 of 5 bubbles joanko, 26 Oct 2016 | Read review
“no good room”
 of 5 bubbles F8756MQjoeb, 25 Oct 2016 | Read review
“2nd floor south side, away from freeway side”
 of 5 bubbles 400oscarg, 16 Aug 2016 | Read review
“Rooms in the front towards San Mateo center are better.”
 of 5 bubbles pisces9032, 30 Jun 2016 | Read review
“Pick another hotel”
 of 5 bubbles Ian_111, 14 Jun 2016 | Read review
5 of 5