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Extended Stay America - San Francisco - San Mateo - SFO

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Traveller (15)
Room & Suite (64)
Dining (1)
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Overview
  • Excellent30%
  • Very good21%
  • Average14%
  • Poor10%
  • Terrible25%
Travellers talk about
“energy bars”(3 reviews)
“grab and go”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
2 Star Hotel
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Additional information
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Rooms
8 Jul9 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (143)
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All reviewsenergy barsbreakfast facilitygrab and goplace to stayrecommend this hotellaundry roomfront desk personrooms are cleanbooked this hotelfoster cityesarubykitchenettesalvadorstovetargetrates
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11 - 15 of 138 reviews
Reviewed 11 December 2017

first time landed in United States and booked this hotel, had a fantastic and friendly gesture from entire staff especially Ruby (front desk) and then comes housekeeping :). Recently i referred one of my friends to this hotel and meet new manager Mr.Santosh he gave...More

Thank Rohit J
Response from 00esa, Manager at Extended Stay America - San Francisco - San Mateo - SFOResponded 13 December 2017

Rohit, thank you for choosing Extended Stay America and for the wonderful feedback. We are thrilled to read you were totally satisfied with everything we offer and that you loved the service offered by our staff. Your compliments have been shared with the entire team,...More

Reviewed 18 November 2017

It's fine if you are in a pickle but I would not stay longer than one night. The toilet would not flush without me removing top, putting hand in water and pulling on chain to make it flush. Staff said it could not be fixed...More

Review collected in partnership with Extended Stay
Thank AndegZ332SZ
Response from 00esa, Manager at Extended Stay America - San Francisco - San Mateo - SFOResponded 19 November 2017

Andeg, thank you for staying with us and for the review. We are sorry for the service and maintenance issues you experienced while here and regret the inconvenience caused. Your feedback has been shared with the appropriate team, and we are taking immediate steps to...More

Reviewed 9 November 2017

The room is very clean throughout. Bed is comfortable. Breakfast is simple but convenient to get. I like the ample parking spaces around the buildings and the convenience of driving around for nearby restaurants. TV can be a bit bigger though.More

Review collected in partnership with Extended Stay
Thank 348robin
Response from 00esa, Manager at Extended Stay America - San Francisco - San Mateo - SFOResponded 10 November 2017

Robin, thanks for making Extended Stay America a part of your travel plans. We are glad to know all went great during your stay and that you were satisfied with all our offerings. It was a pleasure hosting you, and we look forward to welcoming...More

Reviewed 25 October 2017

We only stayed here one night because it was cheap, and I wish we would have just sucked it up and stayed somewhere else and paid the extra few bucks. It was very motel-y. It had super old interior stuff and looked grungy. The bathroom...More

Thank Leslie G
Response from 00esa, Manager at Extended Stay America - San Francisco - San Mateo - SFOResponded 26 October 2017

We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please be informed, the dishes for use in the guest suite are kept at the front desk to...More

Reviewed 10 October 2017

The room assigned was a mess! Bed was unmade with tissues and cereal on floor. Ruby at the front desk was very nice and apologetic and quickly found me a clean room by actually going room to room! She provided me contact info for Management...More

Review collected in partnership with Extended Stay
Thank 541herberte
Response from 00esa, Manager at Extended Stay America - San Francisco - San Mateo - SFOResponded 11 October 2017

Thank you for choosing to stay at our hotel. We are sorry to know for the problems you had with your initial room, but we are happy that Ruby resolved your issue to your satisfaction. We also apologize for any other issues you had while...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Room amenities
Microwave
Details
Price range
US$135 - US$318 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$135 - US$318 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (15)
Room & Suite (64)
Dining (1)
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Room Tips
"Follow the staffs recommendations as they know the property best !"
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"We had a corner unit on top floor facing courtyard and it was very quiet."
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"Choose King Size Rooms!"
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"a lot of luggage don't get a room on 2nd floor-no elevator"
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