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Extended Stay America - San Francisco - San Mateo - SFO

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Extended Stay America - San Francisco - San Mateo - SFO
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107 Reviews from our TripAdvisor Community

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Showing 104: English reviews
1 review
Reviewed yesterday NEW

This is a nice place to stay and is close by to all corporate offices and retail stores. Rooms are clean and has all facilities. The hospitality shown by the Extended Stay America Staffs is really good. Especially, I need to thank one Staff Mrs. Ruby for showing such a nice hospitality and getting things sorted quickly. She is very... More 

Helpful?
Thank Kishore K
Elk Grove, United States
Level Contributor
3 reviews
Reviewed 3 weeks ago

Nice place; clean room & comfortable bed. However, rooms are quite a bit smaller than other Extended Stay Americas. The fridge & freezers are also smaller than at other ESA. Front desk staff very friendly and responsive to needs.

Helpful?
Thank Stephanie M
Manager_11525, Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

We appreciate you taking the time to share your experience. It is great to see you enjoyed the cleanliness of your room and the customer service provided by our staff, but I am disappointed that you felt our accommodations were smaller than what you were used to. Once more, thank you for posting your review. We look forward to having... More 

Sudbury, Massachusetts
Level Contributor
208 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 26 October 2016

At first I couldn't find it. I mistook it being the one on Ralston Road in Belmont. Then I looked at the address.oops.I was surprised that there were no dishes, silverware,coffee maker, toaster etc. I was told to come down to the lobby to get them. But a kind man helped deliver all the things. Whew. I was also glad... More 

Helpful?
Thank jo k
Commack, New York
Level Contributor
4 reviews
Reviewed 25 October 2016

plain and simple just not happy. Shower not slip proof - found out hard way! Bed sucked! Filthy! Smelled Listen I can go on and on. I would not waste the time or money staying there. Nice location to target shopping center and food but that is the only thing good. Im am still waiting for an updated bill and... More 

Helpful?
Thank joe b

Travellers are raving about these San Mateo hotels

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 August 2016

clean room, brought my own pillow as theirs are small. overall a nice quite place for overnight. will be back again for once a week for the next 5 weeks. Not within walking distance to any connivance shop. But it is clean and quite

Helpful?
1 Thank 400oscarg
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 August 2016 via mobile

It is ideally located right in the middle with lot of corporate offices around and some restaurants close by. Rooms are good (except the corner ones) and have all basic amenities required for a business travel. Staff is helpful.

Helpful?
1 Thank Vishal M
Manager_11525, Manager at Extended Stay America - San Francisco - San Mateo - SFO, responded to this review

Thank you for sharing your experience and for choosing to stay with us. It is great to hear how convenient our location is to restaurants and offices. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. More 

Lathrop, California
1 review
Reviewed 5 August 2016

They have the worst customer service of any hotel I've stayed at, the rooms are run-down and very cheaply setup, while the room repairs look like a 5 year old child did them. The front desk doesn't answer the phone in the early morning hours and the court which the rooms surround is often loud in the evening with people... More 

Helpful?
Thank badboytroy
1 review
Reviewed 26 July 2016 via mobile

It started when my room was given.away. the room got was fine. If they need anything it's got to get better cable and more channels. I thought it was pricey for a maybe 3 star. I liked youhe little kitchen. Served the propose. The wi-fi is really slow, id upgrade for 3.50 a day if your doing photos or streaming.

Helpful?
Thank Sprout276
Tainan, Taiwan
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 July 2016

I had reservation 2 nights July 10th to 12th in Extended Stay America San Mateo. I used 21% off, came up with price of $428.52 They charged me $549.26+$100.80=$650.06 USD on check out day. $650.06 for 2 nights in Extended Stay America guy from front counter said the reservation and promo is not available in their branch........blah blah blah after... More 

Helpful?
1 Thank Lohee L
Framingham, MA
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 July 2016

If you are a business traveler (like I was when I stayed at this Extended Stay America property last week), I highly recommend that you not stay here. I did not feel safe walking around the property at night with very scary people now nearly every external hallway. The property is poorly maintained, both inside and out. The cabinets are... More 

Helpful?
1 Thank bpschwyn

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast

Additional Information about Extended Stay America - San Francisco - San Mateo - SFO

Address: 1830 Gateway Drive, San Mateo, CA 94404
Region: United States > California > San Mateo
Price Range: €103 - €174 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Francisco - San Mateo - SFO 2.5*
Number of rooms: 136
Reservation Options:
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Also Known As:
Homestead San Mateo
Homestead Suites San Mateo
San Mateo Homestead Suites
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Questions & Answers

Questions? Get answers from Extended Stay America - San Francisco - San Mateo - SFO staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“a lot of luggage don't get a room on 2nd floor-no elevator”
 of 5 bubbles joanko, 26 Oct 2016 | Read review
“no good room”
 of 5 bubbles F8756MQjoeb, 25 Oct 2016 | Read review
“2nd floor south side, away from freeway side”
 of 5 bubbles 400oscarg, 16 Aug 2016 | Read review
“Rooms in the front towards San Mateo center are better.”
 of 5 bubbles pisces9032, 30 Jun 2016 | Read review
“Pick another hotel”
 of 5 bubbles Ian_111, 14 Jun 2016 | Read review
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