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Hilton San Jose

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Hilton San Jose
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1,079 Reviews from our TripAdvisor Community

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Showing 1,033: English reviews
New York, United States
Reviewed 1 January 2016

The facilities were nice, as expected for a Hilton. The room was nicely furnished. However, the bathroom wasn't as polished as I was hoping. The toiletries looked a little old. Still, it was an enjoyable stay.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Kristobal S
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We greatly appreciate you taking the time to let us know about your stay with us. I was pleased to hear that you enjoyed your accommodations. Thank you for your feedback on the bathroom. Please accept my apologies and rest assured that this information is shared with our housekeeping team. I'm...

el granada, United States
Reviewed 1 January 2016

great new modern Hilton! room was clean, quiet and comfortable. we had dinner at the bar in the restaurant and the meal was very good. the staff throughout our stay was friendly and extremely helpful! It was also the perfect location to stay at if your attending an event at the SAP center downtown. it's less than a mile away....

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Glenn F S
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. As we strive for "awesome" I was very pleased to her that we met/exceeded your expectations. I was pleased to hear that you enjoyed your accommodations and found our service team to be friendly and helpful. That certainly makes a big difference in a hotel stay. Thank you for your business...

Sacramento, United States
Reviewed 30 December 2015

Had a beautiful lay over experience in San Jose while at the downtown Hilton. The art in the room with the Smith-Corona typewriter image was classic and sweet and hit the WRITE cord to inspire overdue words of gratitude for all the love and abundance of positive energy around me. Gratitude for the caring staff and immaculate room care provided...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Jennifer P
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. What a beautiful review...we appreciate your kind words. It is always so nice to hear that it was more about an "experience" than it was about a "stay." As our team is truly focused on customer service and going the extra mile to care for our guests, your comments certainly reinforced...

Reviewed 23 December 2015

As a diamond level, we were upgraded to a king suite and it was fabulous. It was the biggest room I have ever stayed in. This is a great hotel in a great location. The hotel has done a good job on upgrading rooms and I highly recommend this hotel.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 659davidmn
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We truly appreciate hearing back from our valued Diamond Hilton Honors members. I was very pleased to hear that we were able to upgrade your accommodations and that you had a great stay with us. Thank you for your business and for recommending our hotel to others. We look forward to...

Reviewed 15 December 2015

I was told when I checked in there were no queen rooms left and they gave me a room with two double beds. The individual checking me in said he would give me a discount for the inconvenience. Upon checking out, they did not work in the proised discount for inconvenience. I had to work with the front desk for...

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Helpful?
Thank Reva P
Gary H, General Manager at Hilton San Jose, responded to this review

Thanks for your recent review on Trip Advisor. We always appreciate hearing back from our valued customers about their stay with us. I was disappointed to hear that you had an unfavorable customer service experience. My team will be reaching out to you to insure that we "Make It Right" and that the adjustments as promised have been done. I...

Swansea, United Kingdom
Reviewed 14 December 2015

This is a standard mid range business and conference hotel (attached to the San Jose conference centre). Rooms are comfortable but note that like most of San Jose you will see and hear airplanes land really quite close! Pool is very, very small - more of a basin! Gym ok.

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Helpful?
Thank Matt J
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We greatly appreciate you taking the time to let us know about your stay with us. I was pleased to hear that you found our convention center location to be convenient and our rooms clean and comfortable. As we strive for better than "okay" your feedback on how we can improve...

Reviewed 14 December 2015 via mobile

This is a pretty good for the area and I did enjoy my stay. Would stay again as I had a good sleep and a nice high floor room with view (note i paid for an exec club room on best available rate so I should get a great room!) The room was large bed comfy thermostat good and amenities...

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Helpful?
Thank ChristopherHxxx
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. Customer feedback is very important to us and we share this information with our entire team. I was pleased to hear that you enjoyed our downtown location and our large, comfortable rooms. The view of the city from our higher floors is quite nice. I'm glad you had an opportunity to...

biggar
Reviewed 7 December 2015

Good hotel however, the executive club us closed at the weekend when its needed the most for us business travelers!! I had breakfast in the restaurant on the sunday and it ws chore, I was given a rubbish seat, had to ask for everything and the waiter actually tutted when i asked for english breakfast tea as they were not...

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Helpful?
Thank davidlaurenscottjosh
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We truly appreciate feedback from our valued guests regarding their stay with us. While it appears that there were several aspects of your stay that you enjoyed, I do apologize for the less than favorable experience in Affinity Restaurant and lack of proper follow-up on a housekeeping request. I assure you...

Seattle, Washington
Reviewed 7 December 2015

A very comfortable multi night stay with a room change, which meant I had rooms with views of both sides of the hotel. Obviously the higher the better, but the city side is the premier choice. And what a great city San Jose is! This hotel is several blocks from the downtown hub-bub, about a 10 minute walk; it's diagonally...

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Helpful?
Thank IMJetlagged
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. Customer feedback is very important to us and we share your comments with our entire team. I truly appreciate your detail regarding your stay as it helps us to focus on the areas that need more attention. I was pleased to hear that you enjoyed our modern, clean rooms and our...

San Diego, United States
Reviewed 7 December 2015

I would say that when you stay at this Hotel expect to go out and not eat in their bar, etc. Service was real BAD! Don't get a room near their ice maker, very loud. Aside from that near and clean rooms.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Nancy W
Gary H, General Manager at Hilton San Jose, responded to this review

Thank you for your recent review on Trip Advisor. We appreciate you taking the time to let us know about your stay with us. Having also received your email survey that you completed, I wanted to extend my sincere apologies for the service problems you experienced in Affinity Restaurant. I believe that our staff extended some complimentary food for the...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Hilton San Jose hotel is located in the capital of Silicon Valley, connected to the San Jose McEnery Convention Center and only three miles from the Mineta San Jose International Airport. ... more   less 

Additional Information about Hilton San Jose

Address: 300 Almaden Blvd, San Jose, CA 95110-2703
Region: United States > California > San Jose
Price Range: €135 - €462 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton San Jose 3.5*
Number of rooms: 353
Reservation Options:
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Also Known As:
Hilton San Jose Hotel San Jose
Hilton Hotel San Jose
San Jose Hilton
Hotel Style:
#13 Family Hotel in San Jose
#14 Business Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from Hilton San Jose staff and other travellers.
6 questions
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Newark, New Jersey
7 months ago
over a year ago

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Questions? Get answers from Hilton San Jose staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Odd-numbered room on 18th floor offered best views and was quiet.”
 of 5 bubbles SuperWR250X, 13 Mar 2017 | Read review
“No need for valet parking. Use the downstairs self parking.”
 of 5 bubbles Lee-and-Baby, 12 Mar 2017 | Read review
“Book at The Westin instead”
 of 5 bubbles 472willf, 16 Jan 2017 | Read review
“If HHonors, ask for Exec Floor on the 18th. Views are good out either side of hotel.”
 of 5 bubbles lostdownsouth, 23 Dec 2016 | Read review
“The higher floors had great view and seems to be more quiet”
 of 5 bubbles stevew012016, 18 Dec 2016 | Read review
5 of 5