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DoubleTree by Hilton San Jose

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Traveller (249)
Room & Suite (121)
Dining (21)
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Overview
  • Excellent28%
  • Very good33%
  • Average22%
  • Poor11%
  • Terrible6%
Travellers talk about
“double tree”(134 reviews)
“cookies”(202 reviews)
“sushi bar”(36 reviews)
Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3 Star Hotel
All hotel details
Offers from DoubleTree by Hilton San Jose
Special Offer: Double Points, Every Stay
Hotel deals
Offers from DoubleTree by Hilton San Jose
Special Offer: Double Points, Every Stay
Hotel deals
Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,168)
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2,096 results
Traveller rating
597
655
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242
139
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597
655
463
242
139
Show reviews that mention
All reviewsdouble treecookiessushi barclose to the airportexecutive floorrooms are largeper daysjc airportsilicon valleyshuttle servicesprigconferencefreewayconveniencestarbuckseventproximity
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1 - 5 of 2,096 reviews
Reviewed 2 days ago

Travelling for business. Amazing Customer Service. I appreciate the text option for needs and wants. Clean, Friendly, and amazing Steakhouse/Bar. Close to shopping, clean and comfortable beds and easy check-out/in.

Review collected in partnership with DoubleTree by Hilton
Thank nicolehakala
Hotel's Favourite
Reviewed 26 December 2017

Nice place. Comfortable rooms, pleasant surroundings and overall a great hotel. The location was ideal for attending the 49er game at Levi's stadium. Close to the stadium and easy to find. Right off the freeway with easy access on an off.More

Review collected in partnership with DoubleTree by Hilton
1  Thank davgoodman
Response from CookieonArrival, General Manager at DoubleTree by Hilton San JoseResponded 27 December 2017

Dear davgoodman, Thank you for taking the time to review our property. We are delighted to hear that your overall recent stay at our property was pleasant and enjoyable and you enjoyed our property's convenient location. We look forward to welcoming you back soon! Sincerely,...More

Reviewed 2 days ago

The hotel is old and service is poor. I would strongly reccomend to find another place, it is miles away from what you would expect from a Double Tree Hotel, many Hampton Inn are far better. Breakfast is good, but also there service is poor....More

Review collected in partnership with DoubleTree by Hilton
Thank dtraverso
Response from CookieonArrival, General Manager at DoubleTree by Hilton San JoseResponded yesterday

Dear dtraverso, Thank you for taking the time to share your feedback with us. We are sorry to hear that you had a less than pleasant experience at our property. Thank you for making us aware of the issue. We will forward your complaint to...More

Reviewed 4 days ago

Horrible experience. Check-in problems. Staff unconcerned. What I’ve come to expect from California. Gift shop $$$$ too expensive. Harassed by texts and emails from this hotel. Unprofessionally handles all transactions.More

Review collected in partnership with DoubleTree by Hilton
Thank mikebM3759LC
Response from CookieonArrival, General Manager at DoubleTree by Hilton San JoseResponded 2 days ago

Dear mikebM3759LC, Thank you for taking the time to review our property. We are truly sorry to hear about your recent experience and we thank you for bringing it to our attention. We will be speaking with our team to make sure similar experiences do...More

Reviewed 5 days ago via mobile

At check in, the front desk told me that I did not have a reservation. When I produced the print out of the reservation I was told that my reservation was cancelled because my credit card was rejected. After insisting that I be given a...More

Thank tennman
Response from CookieonArrival, General Manager at DoubleTree by Hilton San JoseResponded 4 days ago

Dear tennman, Thank you for taking the time to share your review with us. We are truly sorry to hear that your recent experience at our property was disappointing. Your feedback is important to us and will be used to make continuous improvements to our...More

View more reviews
About
Awards & Recognition
GreenLeaders Gold level
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$135 - US$506 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in San Jose
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$135 - US$506 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in San Jose
Room types
Suites, Non-Smoking Rooms
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Traveller (249)
Room & Suite (121)
Dining (21)
Pool & Beach (10)
Business Centre & Event Rooms (9)
Family and Play Areas (2)
Questions & Answers
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SAN991B
1 September 2017|
AnswerShow all 3 answers
Response from LibertyTravelGirl | Reviewed this property |
As the others have said, there are some restaurants within walking distance, and downtown is a short drive. Parking is difficult in many places, so Uber and Lyft are probably the way to go.
1
Vote
103linda55
26 May 2017|
AnswerShow all 5 answers
Response from Joe K | Reviewed this property |
no shopping nearby. its across the airport and in a business area. however i considet it safe to walk. if you want to be near shops you w may waant to choose the hilton santa clara or the fairmont in San Jose
0
Votes
103linda55
26 May 2017|
AnswerShow all 8 answers
Response from MistyAsh | Reviewed this property |
There is a cluster of restaurants: Chipotle Mexican Grill, Subway, Starbucks, Vietnamese restaurant, etc., a 9-minute walk away from Doubletree Hilton San Jose Airport Hotel. I walked with someone In the evening to get to... More
1
Vote
Room Tips
"Get a room close to the elevators -- or you'll be taking a loooong walk to your room!"
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"Food is a no here"
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"Having a Hilton Honors card gives you access to the 8th Floor.... I recommend this!"
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"Ask for a room away from the airport."
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