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Four Points by Sheraton San Jose Airport

Orbitz.comUS$185*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Four Points by Sheraton San Jose Airport
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386 Reviews from our TripAdvisor Community

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Showing 367: English reviews
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Reviewed 1 week ago via mobile

The hotel itself is great. The shuttle to the airport is not 24hrs so we had to take a cab at 11:30pm. It's not the end of the world but a pain. I had emailed prior to arrival and was told the Caltrain stop was a 5-minute walk. Well...it's more like 2.5 miles. Needless to say with 2 kids, luggage...

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Thank Tina C
Pullman, Washington
HOTEL’S FAVOURITE REVIEW
Reviewed 24 March 2017

The hotel is very good. The staff did an excellent job. I would stay there again. The hotel has a shuttle service from the airport. It was very quick and efficient. The price was good compared with other hotels.

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Thank rxbill
About Hotel's Favourite Review
Isaac R, Guest Services at Four Points by Sheraton San Jose Airport, responded to this review

Dear Rxbill, Thank your taking the time to give us your feedback. We are glad our hard work does not go unnoticed. We will share this review with our staff!

Mesa, Arizona
Reviewed 1 week ago

I had to make a quick trip to San Jose and this was the only hotel nearby that had a decent rate. I actually had to have a coworker make the reservation due to the special rate. Check in was a bit slow due to this fact but overall very painless. My room was what seemed like miles from the...

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Thank Robertsonland
Isaac R, Guest Services at Four Points by Sheraton San Jose Airport, responded to this review

Dear Robertsonland, Thank you for taking the time to share your recent experience at the Four Points by Sheraton San Jose Airport with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that for part of your stay we fell short of your expectations....

Lincoln, California
Reviewed 3 weeks ago

So this neighborhood is rough. I think the room was clean but the parking "garage" out back is scary and nasty. The single pane sliding window facing another wing with the pool below was in a broken track and would not close all the way which is not good that close to the airport. Room felt tired. Thank goodness for...

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Thank William M
Isaac R, Guest Services at Four Points by Sheraton San Jose Airport, responded to this review

Dear William, we are saddened to learn of your experience at our hotel. Your candid response is much appreciated, and we will use it in improving our guest experience. We wish you safe travels.

Portland, Oregon
Reviewed 3 weeks ago via mobile

We where there just one night and got in late. They have airport shuttle, a restaurant that closes at 10pm. The inside of the hotel and the rooms are nicer than what you expect seeing the outside of the building. Because it was dark did not get to see what amenities where around the hotel.

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Helpful?
Thank Gmickers11661
Isaac R, Guest Services at Four Points by Sheraton San Jose Airport, responded to this review

Dear Gmickers11661, Thank you for your great review! It makes us feel good to know that although your stay was short, it was better than expected. We hope that in the future if your travels bring you back to San Jose, we can serve you again!

Reviewed 3 weeks ago via mobile

This is a party hotel, not for families or business travelers. Complained to management about EXTREMELY LOUD AND OBNOXIOUS noise, music and profanity on our floor at 10:00 PM, 1:00 AM AND 2:30 AM. My kids and I were up all night. Management and so-called security were totally ineffective at dealing with the situation. We eventually just left the hotel....

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1Thank Thomas C
Isaac R, Guest Services at Four Points by Sheraton San Jose Airport, responded to this review

Dear Thomas, Thank you for taking the time to share your recent experience at the Four Points by Sheraton San Jose Airport with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take...

Dallas, Oregon
Reviewed 5 weeks ago via mobile

This was my first ever experience staying at a Four Points by Sheraton. My wife and I chose the Four Points by Sheraton San Jose Airport because of its convenient location near the airport with shuttle service since we were transiting San Jose. We stayed in this hotel for 3 nights. Two big negatives: long wait for the shuttle and...

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Thank Donn A
Isaac R, Guest Services at Four Points by Sheraton San Jose Airport, responded to this review

Dear Donn, Welcome to San Jose! Waiting at the airport is no ones favorite thing to do, and calling and waiting and calling and waiting is beyond annoying. We apologize you experienced that in trying to get to our hotel. Thank you for your feedback as it is vital for us to improve everyone's experience during their stay.

Reviewed 11 March 2017

I stayed here for a conference amidst several storms. The power went out for most of the first day of our conference, and the hotel responded beautifully! They accommodated our group by moving us into a naturally lit space, put glow sticks in the dark halls & bathrooms and remained cheerful & ready to serve! I also LOVED ❤ the...

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Thank Jenn S
Isaac R, Guest Services at Four Points by Sheraton San Jose Airport, responded to this review

Dear Jenn S., Thank you for wonderful review. We take our guest feed back very seriously, and it always makes us feel good to know that rain or shine we still do our best. Thank you for your suggestions! Happy journey's.

Reviewed 18 February 2017 via mobile

I usually find Four Points a bit more upscale than the usual chains in the same class. This one not so much. The room was ok but my pet peeve is not having anywhere to sit other than a desk chair and the bed. There was plenty of room for a chair so why not add one. There was no...

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1Thank Japruzze
Isaac R, Guest Services at Four Points by Sheraton San Jose Airport, responded to this review

Dear Japruzze, Thank you for your candid review of our hotel. We appreciate your feedback and suggestions, and will use it to improve our guest experience. Thank you,

Double Oak, Texas
Reviewed 13 February 2017

Stuck between freeways, a bowling alley, and industrial buildings, both the location and the quality of this hotel will leave you wanting more. I wouldn't stay here for longer than a night if I had to do it again. The property has more going against it than going for it. I stayed at the property for 4 nights in January,...

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1Thank TXGreens2004
Isaac R, Guest Services at Four Points by Sheraton San Jose Airport, responded to this review

Dear TXGreens2004, Thank you for taking the time to give us feedback on our hotel and our performance. We are working with our WiFi provider to improve the quality of that service. For the other disruptions you experienced I do apologize. We will take this information and share it with our staff. Thank you,

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Four Points by Sheraton San Jose Airport

Address: 1471 N 4th St, San Jose, CA 95112-4716 (Formerly San Jose Airport Hotel)
Region: United States > California > San Jose
Price Range: €97 - €350 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton San Jose Airport 3*
Number of rooms: 194
Reservation Options:
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Also Known As:
Radisson San Jose Airport Hotel San Jose
San Jose Radisson
Hotel Style:
#18 Business Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton San Jose Airport staff and other travellers.
5 questions
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Elk Grove, California
San Pedro, Belize
over a year ago
Cary, NC
over a year ago

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Questions? Get answers from Four Points by Sheraton San Jose Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sorry, don't know if they exist.”
S9779FKwilliamm, 3 Apr 2017 | Read review
“Balcony, 2nd floor, great outdoor relaxing space.”
650jenns, 11 Mar 2017 | Read review
“upper floors facing away from the road noise”
AZbizguy, 5 Nov 2016 | Read review
“Do not allow the hotel to downgrade you”
WaltlW, 18 Aug 2016 | Read review
“Upper floors away from party room - ask first what's sceduled”
SweetTone, 21 May 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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