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The Westin San Jose

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The Westin San Jose
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128 Reviews from our TripAdvisor Community

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Showing 119: English reviews
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Fountain Valley, California
Reviewed 4 days ago NEW

This is a hotel that has held onto some of its charm beginning life as the Sainte Clair. Some care was taken in the modernization and rebrand. Unfortunately, like most remodels, it feels a bit like a by-Marriott hotel. The rooms are about as small as they get. There is no pool, no jacuzzi, the fitness center is sparsely stocked...

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Helpful?
Thank OtherWillSmith
Jon R, Front Office Manager at The Westin San Jose, responded to this review

Will, Thank you for your review! I am glad to see that you liked the bathroom and the bed. The Heavenly shower is one of my favorites in all of the hotels I have stayed at and it is definitely in plans to add to my own shower at home! I'm also delighted to heat that you found our staff...

Gilroy
HOTEL’S FAVOURITE REVIEW
Reviewed 12 February 2017 via mobile

This hotel was great. Great location, food, room, service, and bed. The only drawback was they don't keep their refreshment center stocked. Had to go across the street to the Marriott to get snacks. Would highly recommend this hotel!!

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Helpful?
1Thank Timothy Richard G
About Hotel's Favourite Review
Jon R, Front Office Manager at The Westin San Jose, responded to this review

Dear Timothy, Thank you for your wonderful review of our hotel! I'm glad to see that we hit the mark on all areas for you! I apologize though that our refreshment center was not stocked fully while you were here. We are currently working on our inventory skills so that we never run out of our delicious snacks again! Thank...

New York City, New York
Reviewed 5 days ago NEWvia mobile

The Westin San Jose I have NEVER stayed in a hotel that I have liked in the San Francisco Bay Area, and my recent night at The Westin San Jose did not increase my love for accommodations in the area. My colleague had stayed at the Westin San Jose in the past and had liked it, so I was initially...

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Helpful?
1Thank tempscreenname
Jon R, Front Office Manager at The Westin San Jose, responded to this review

Dear tempscreenname, I sincerely apologize for the issues you encountered during your stay. Your experience is definitely not the normal one we provide our guests here at the Westin San Jose and we take feedback such as this very seriously. We will be reaching out to you directly so we can make this right. We want to make sure every...

Edmonton
Reviewed 1 week ago

We enjoyed staying at this hotel very much. Great location. Our room was very nice with plenty of room and a very comfortable bed. Super clean with a friendly staff. We will definitely stay here again.

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Helpful?
Thank bricagrog
Jon R, Front Office Manager at The Westin San Jose, responded to this review

Dear Bircagrog, Thank you so much for your kind review! You can't beat the location in Downtown San Jose, and being right next to the park is a fantastic plus! Our housekeeping team was delighted to hear about how clean and comfortable your room was, and they say "Thank you!" for your feedback! It is fantastic to see that you...

Reviewed 2 weeks ago

I have stay at the Westin San Jose, CA for the last 10-12 years. When I'm in the area I ALWAYS try to stay there. The employees from the reservations staff, bellmen, front desk, housekeeping and management are fabulous! The restaurant in the hotel, Il Fornaio, is also FABULOUS! They make a great team as I also host a hospitality...

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Helpful?
Thank Robert P
Jon R, Front Office Manager at The Westin San Jose, responded to this review

Robert P, I am so honored to see that you have stayed with us for the last 10+ years! It really makes my team so happy to see that they the level of service they provide has kept you coming back to us for so long! They love helping guests anyway they can, and reviews like yours are what make...

Center
Reviewed 4 weeks ago

PROs: Heritage of a past age -high ceilings, a wonderful ground floor lounge, a spectacular corridor, a glass-ceiling dining room, a ball room and the "Il Fornaio" restaurant. These assets make the Westin San Josè a highly recommended destination. I had a superb breakfast at "il Fornaio", which is a very fine hall indeed, truly to be praised. CONSs: Being...

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Helpful?
Thank Hedin
Singapore
Reviewed 16 March 2017 via mobile

Very posh feel internal deco. Lovely Italian restaurant. Love their common area table for some work. Rooms are very small but they have a very comfy bed and sheets. If only they have a pool in this establishment. Only small issue faced during my visit, one lift were broken down and yet to be repaired. Thus it may take a...

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Helpful?
Thank ivanlim88
Monterey, California
Reviewed 16 March 2017

Older Hotel, used to be St Claire, they have upgraded things. The rooms our nice, being older you might still hear some noises from the outside, but we were fine, and will stay here again. Great location downtown, walking distance to many good restaurants and bars.

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Helpful?
1Thank MontereyPokerP
Jon R, Front Office Manager at The Westin San Jose, responded to this review

Dear MontereyPokerP, Thank you for staying with us and leaving a review. It's great to see that you noticed the Sainte Claire charm that we subtly updated with modern Westin amenities. There's nothing better than a hotel with charm and character that has all of the modern amenities and features that make a stay easy and relaxing! We apologize for...

California
Reviewed 6 March 2017

Great location close to everything you need downtown. Friendly staff, they remembered me at check in from a previous visit. Valet was prompt and friendly. The room was very well appointed, the bed was very comfortable, the room felt very new, huge TV, free water and Starbucks and I loved the tall shower head and water pressure. I slept perfectly...

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Helpful?
Thank sheebakitty
Jon R, Front Office Manager at The Westin San Jose, responded to this review

Dear Sheebakitty, Thank you for leaving us a review after your stay! These are the type of reviews that our team love to read! I'm glad to see that our staff remembered you from a previous stay, and that all of our staff were friendly. It's also nice to see that you slept so perfectly on our Westin Heavenly Bed!...

Sunnyvale, California
Reviewed 3 March 2017

The hotel offers comfortable, clean, and stylish accommodations. The beds and bedding are excellent quality as well as the bathroom toiletries. The location is excellent, walking distance to many restaurants, bars, museums and galleries. Il Fornaio restaurant downstairs offers a great selection and quality of entrees. There is no onsite parking; valent parking is efficient. The staff and general manager...

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Helpful?
1Thank Robert_PCSJ
Jon R, Front Office Manager at The Westin San Jose, responded to this review

Dear Robert_PCSJ, Thank you for such a well-written and detailed review of our property! It's always nice to see that we provided excellent service and that our property is above par on so many aspects! The whole hotel team loves to see feedback like this, and trust me when I say I'll be sharing it with them all. Hope your...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Recently renovated, The Westin San Jose is within walking distance of the San Jose McEnery Convention Center and San Jose State University. Major corporate offices, jogging trails, museums, retail shops, restaurants, and nightlife are also nearby. Meetings and events are flawlessly executed in our function rooms, which combine vintage charm with state-of-the-art technology. Catering can be provided by Il Fornaio, our acclaimed restaurant that specializes in fresh, authentic Italian cuisine. Relaxing, inspiring, and sophisticated, our guest rooms and suites reflect our desire to address your every need. Connect via High Speed Internet Access and 40-inch LCD TVs, sleep blissfully in a Westin Heavenly(R) Bed, and renew with the Heavenly(R) Bath. ... more   less 

Additional Information about The Westin San Jose

Address: 302 S Market St, San Jose, CA 95113-2817 (Formerly The Sainte Claire)
Region: United States > California > San Jose
Price Range: €148 - €482 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin San Jose 4*
Number of rooms: 171
Reservation Options:
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Also Known As:
The Sainte Claire Hotel San Jose
Larkspur Collection Sainte Claire
Larkspur Collection San Jose
Hotel Style:
#6 Luxury Hotel in San Jose
#16 Business Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from The Westin San Jose staff and other travellers.
7 questions
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Questions? Get answers from The Westin San Jose staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a street view or you'll get a view of an ugly roof”
OtherWillSmith, 26 Apr 2017 | Read review
“We didn't have much of a view but we asked for a quieter room so perhaps that is why.”
bricagrog, 23 Apr 2017 | Read review
“Specifically request the type of room you are looking for.”
M_and_C_Power, 17 Oct 2016 | Read review
“King Parlor Suite is spacious and beautiful.”
ddgrrl, 20 Sep 2016 | Read review
“As high as possible with a view toward the park or north.”
Tukaussey, 5 Aug 2016 | Read review
5 of 5