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The Westin San Jose

Booking.comUS$584*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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The Westin San Jose
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135 Reviews from our TripAdvisor Community

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Showing 126: English reviews
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New York City, New York
Reviewed 4 days ago NEW

I've had the opportunity to stay at the Westin San Jose twice in the past few months and, while it is a solid hotel from a service and location perspective, it's difficult to give it four stars. As others have mentioned, the rooms and guest room floors are a bit dated and are in desperate need of an update. While...

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Helpful?
1Thank Christopher U
Jon R, Front Office Manager at The Westin San Jose, responded to this review

Dear Christopher U, Thank you for reviewing us after your recent stay. I apologize that our hotel's style was not to your liking. While being a historic hotel adds charm and character, it does make it harder to renovate and change the design. I also wanted to apologize for one of the elevators being down during your stay. We are...

Edmonton
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

We enjoyed staying at this hotel very much. Great location. Our room was very nice with plenty of room and a very comfortable bed. Super clean with a friendly staff. We will definitely stay here again.

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Helpful?
Thank bricagrog
About Hotel's Favourite Review
Jon R, Front Office Manager at The Westin San Jose, responded to this review

Dear Bircagrog, Thank you so much for your kind review! You can't beat the location in Downtown San Jose, and being right next to the park is a fantastic plus! Our housekeeping team was delighted to hear about how clean and comfortable your room was, and they say "Thank you!" for your feedback! It is fantastic to see that you...

Los Angeles, California
Reviewed 5 days ago NEWvia mobile

I can't believe what a low quality Westin this is. Stayed here for a night and glad it was only a night! First they sent us to a room that was DIRTY! After receiving our room key we went up to the 5th floor (ps elevators are TINY and SLOW!!) and found our room to be dirty- towels on the...

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Helpful?
1Thank nkim009
Jon R, Front Office Manager at The Westin San Jose, responded to this review

Dear nkim009, Thank you for reviewing your recent stay with us on TripAdvisor. I'm exceptionally sadden to hear that your recent stay with us was not the Westin experience we strive to give our guests. At your earliest convenience, please reach out to me at (408) 271-3303 so that I can get more feedback on your stay, and how my...

Santa Cruz, California
Reviewed 1 week ago

Overall I thought the Westin was an ok hotel. The location is very central to a lot of fun things to do in San Jose. But overall the hotel is in need of being updated, getting new fixtures, new elevators, new amenities, etc. Our first night at the hotel we'd come back early after a show and were looking for...

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Helpful?
Thank Hondo H
Jon R, Front Office Manager at The Westin San Jose, responded to this review

Dear Hondo H, Thank you for reviewing our hotel. I'm glad to see that you, like many others, appreciate the closeness of our hotel to the downtown area. I apologize that the condition of the hotel was not to your liking and I hope it did not greatly impact your stay. We are halfway through a large modernization project with...

Miami, Florida
Reviewed 1 week ago

The room was very small; it was a double and just me in the room but it felt a little claustrophobic; not to mention the bathroom was very tight as well. The hallways were not well lit and it felt dingy; since only one elevator was working I mostly used the stairs but it's very convenient spending on footwear and...

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Helpful?
Thank bnava2017
Jon R, Front Office Manager at The Westin San Jose, responded to this review

Dear bnava2017, Thank you for reviewing our hotel after your stay! I apologize that you felt are rooms were claustrophobic and tight. While are rooms are on the smaller size due to the historic nature of our property, we do have some larger suites that we would love to put you in next time you are with us! I also...

Bucharest, Romania
Reviewed 1 week ago via mobile

positives: very close to the convention center (2 minutes walk), rooms very well isolated, free wifi, free Starbucks coffee downstairs, within walking distance from the bars & restaurants area negatives: everything is/looks old (elevators were ancient, one of them didn't work for the whole stay), the room was very small, the closet smelled awful (mix of dust and dampness), pillows...

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Helpful?
Thank BogdanGabriel
Jon R, Front Office Manager at The Westin San Jose, responded to this review

Dear BogdanGabriel, Thank you for reviewing our property! I'm glad to hear that you liked our location in downtown (can't beat being right in the center!), the WiFi, and the coffee downstairs. I apologize for the historic condition of our hotel and the elevators. We are currently working on a large-scale modernization on our elevators, and just this week we...

Austin, Texas
Reviewed 3 weeks ago via mobile

Stayed here as the meeting was taking place in the building. Other attendees chose not to stay here.. Hmm. Room (double bed) was small and stiffling hot. Air conditioning had stop/stop jumbo jet fans. Fridge hummed. Switched it all off so I could at least sleep. I love Il Fornaio restaurants. This was slow beyond belief and I ended up...

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Helpful?
Thank Jane T
Jon R, Front Office Manager at The Westin San Jose, responded to this review

Dear Jane T, I apologize for your experience at our hotel. We pride ourselves at the Westin San Jose for identifying and fixing any issues our guest may experience, and I would love if you could reach out to me at (408) 295-2000 so that I could get more information from you about your stay. This is definitely the Westin...

Santa Clara, California
Reviewed 3 weeks ago via mobile

The valet drives crazy in the parking garage. I will never check my car in valet again! What if kids are walking to the stairs. Ridiculous that this is accepted and no one has said anything. At least lunch was good.

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Helpful?
Thank JaiderJay
Jon R, Front Office Manager at The Westin San Jose, responded to this review

Dear JaiderJay, I am shocked to hear about your experience with our valet. This is definitely NOT acceptable and if this is indeed our valets driving recklessly, I would like to investigate and rectify the situation immediately. At your earliest convenience, please contact the hotel at 408-295-2000 so that I can learn more about this incident. Thank you, Jon R....

Fountain Valley, California
Reviewed 4 weeks ago

This is a hotel that has held onto some of its charm beginning life as the Sainte Clair. Some care was taken in the modernization and rebrand. Unfortunately, like most remodels, it feels a bit like a by-Marriott hotel. The rooms are about as small as they get. There is no pool, no jacuzzi, the fitness center is sparsely stocked...

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Helpful?
Thank OtherWillSmith
Jon R, Front Office Manager at The Westin San Jose, responded to this review

Will, Thank you for your review! I am glad to see that you liked the bathroom and the bed. The Heavenly shower is one of my favorites in all of the hotels I have stayed at and it is definitely in plans to add to my own shower at home! I'm also delighted to heat that you found our staff...

New York City, New York
Reviewed 4 weeks ago via mobile

The Westin San Jose I have NEVER stayed in a hotel that I have liked in the San Francisco Bay Area, and my recent night at The Westin San Jose did not increase my love for accommodations in the area. My colleague had stayed at the Westin San Jose in the past and had liked it, so I was initially...

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Helpful?
1Thank tempscreenname
Jon R, Front Office Manager at The Westin San Jose, responded to this review

Dear tempscreenname, I sincerely apologize for the issues you encountered during your stay. Your experience is definitely not the normal one we provide our guests here at the Westin San Jose and we take feedback such as this very seriously. We will be reaching out to you directly so we can make this right. We want to make sure every...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Room Service
  • Conference Facilities
  • Breakfast Available
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Recently renovated, The Westin San Jose is within walking distance of the San Jose McEnery Convention Center and San Jose State University. Major corporate offices, jogging trails, museums, retail shops, restaurants, and nightlife are also nearby. Meetings and events are flawlessly executed in our function rooms, which combine vintage charm with state-of-the-art technology. Catering can be provided by Il Fornaio, our acclaimed restaurant that specializes in fresh, authentic Italian cuisine. Relaxing, inspiring, and sophisticated, our guest rooms and suites reflect our desire to address your every need. Connect via High Speed Internet Access and 40-inch LCD TVs, sleep blissfully in a Westin Heavenly(R) Bed, and renew with the Heavenly(R) Bath. ... more   less 

Additional Information about The Westin San Jose

Address: 302 S Market St, San Jose, CA 95113-2817 (Formerly The Sainte Claire)
Region: United States > California > San Jose
Price Range: €150 - €458 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin San Jose 4*
Number of rooms: 171
Reservation Options:
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Also Known As:
The Sainte Claire Hotel San Jose
Larkspur Collection Sainte Claire
Larkspur Collection San Jose
Hotel Style:
#6 Luxury Hotel in San Jose
#16 Business Hotel in San Jose
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Questions & Answers

Here's what travellers have asked, with answers from The Westin San Jose staff and other travellers.
7 questions
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Questions? Get answers from The Westin San Jose staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a street view or you'll get a view of an ugly roof”
OtherWillSmith, 26 Apr 2017 | Read review
“We didn't have much of a view but we asked for a quieter room so perhaps that is why.”
bricagrog, 23 Apr 2017 | Read review
“Specifically request the type of room you are looking for.”
M_and_C_Power, 17 Oct 2016 | Read review
“King Parlor Suite is spacious and beautiful.”
ddgrrl, 20 Sep 2016 | Read review
“As high as possible with a view toward the park or north.”
Tukaussey, 5 Aug 2016 | Read review
5 of 5
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US$584* /night
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Prices are for 1 room, 2 adults
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