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Extended Stay America - San Jose - Downtown

189 reviews
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Traveller (16)
Room & Suite (14)
Dining (1)
Overview
  • Excellent41%
  • Very good12%
  • Average14%
  • Poor12%
  • Terrible21%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
2.5 Star Hotel
All hotel details
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Reviews (189)Write a Review
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All reviewsfor long term staysmanager ravigeneral managerlight rail trainthe hotel parking lotclean bathroomlaundry roomhotel is excellentweekend staymorning breakfasta wonderful staybusiness tripgreat customer servicebay areacomfortable stayjulietkitchenette
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11 - 15 of 182 reviews
Reviewed 9 January 2018

Stayed here for a work trip and everything was clean and ready for me to stay when i got here. i would recommend to anyone wanting to stay in san jose for business or vacation for a while. The area wasnt bad either. My necessities...More

Review collected in partnership with Extended Stay
Thank 702jaimep
Response from 00esa, Manager at Extended Stay America - San Jose - DowntownResponded 10 January 2018

Thank you for choosing to stay at Extended Stay America. We are thrilled to know our location close to various attractions of the city was convenient for your needs and were impressed with all the aspects of our hotel. Thanks again for recommending us, and...More

Reviewed 8 January 2018

relocation from a another country. I would recommend the place it is in a good location very close from loctaed very from the airport and they provide you the utensils needed for cooking in excellent conditions with no extra cost.More

Review collected in partnership with Extended Stay
Thank Diana V
Response from 00esa, Manager at Extended Stay America - San Jose - DowntownResponded 9 January 2018

Diana, thank you for staying with us and for sharing your wonderful feedback. We are thrilled to read you were impressed with the facilities we offer and that you liked our convenient location. Thanks for recommending Extended Stay America, and we would love to host...More

Reviewed 3 January 2018

Excellent stay, people were very nice at front desk kind and helpful. Rihanna and Catia extremely friendly and efficient assistance. Catia really took the time to help me with some phone issues, great customer service. Would definitely come back.More

Thank jlta5252
Response from 00esa, Manager at Extended Stay America - San Jose - DowntownResponded 4 January 2018

Jlta, thanks for staying at Extended Stay America and for the wonderful feedback. We are delighted to read you had a comfortable stay and that you loved the service offered by our staff. Your compliments have been shared with the entire team, especially with Rihanna...More

Reviewed 31 December 2017

This hotel is great. Simply put. Simple, Beautiful rooms, friendly staff, and preferred location in Downtown male this hotel a fantastic choice! Ravi Sing is among one of the many friendly staff members that helped us check in. Free wifi and breakfast too!More

Review collected in partnership with Extended Stay
Thank mariobM7556MP
Response from 00esa, Manager at Extended Stay America - San Jose - DowntownResponded 1 January 2018

Mario, thank you for your excellent review of Extended Stay America. We are thrilled to read you loved all the aspects of our hotel, especially our convenient location and courteous service. We will be sure to share your compliments with the entire team, particularly with...More

Reviewed 30 December 2017

The manager is lazy and rude, the hotel is very dirty and you don't get what you paid for, this is the the dirtiest hotel , with the laziest manager I have ever seen! The 1st room smelt bad, it smelt like fish! We asked...More

1  Thank Justice A
Response from 00esa, Manager at Extended Stay America - San Jose - DowntownResponded 31 December 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Laundry Service
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$108 - US$209 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Best Value Hotel in San Jose
Room types
Kitchenette, Suites, Non-Smoking Rooms
Details
Price range
US$108 - US$209 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Best Value Hotel in San Jose
Room types
Kitchenette, Suites, Non-Smoking Rooms
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Traveller (16)
Room & Suite (14)
Dining (1)
Questions & Answers
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John P
5 December 2017|
Answer
Response from Allen F | Reviewed this property |
I guess you could walk there -- it's 3 miles -- but I wouldn't recommend it. It's a one-hour walk through different neighborhoods and even across Route 880. Take an Uber.
0
Votes
PepperSeaside_CA
5 November 2016|
Answer
Response from 2016visi2r | Reviewed this property |
the hotel does not have airport shuttle.
0
Votes
Pookeygirl
27 September 2014|
AnswerShow all 2 answers
Response from Moh_Samir | Reviewed this property |
Yes, even if you went back late, you will park your car in the free parking around 50m away from the hotel main entrance.
0
Votes
Room Tips
"Find a room away from the lightrail tracks."
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"this hotel is not really for the view."
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"I was in several rooms. All were great !"
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"This hotel have great location. convenience store around here"
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