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Hyatt Place San Jose/Downtown

915 reviews
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Traveller (166)
Room & Suite (84)
Storyboard
Overview
  • Excellent36%
  • Very good31%
  • Average20%
  • Poor9%
  • Terrible4%
Travellers talk about
Free Wifi
Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star Hotel
All hotel details
Offers from Hyatt Place San Jose/Downtown
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Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (915)Write a Review
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1 - 5 of 889 reviews
Reviewed 3 days ago

My husband and I flew to San Jose to attend the Sharks vs. Penguins hockey game and stayed here for the weekend. It is centrally located in the downtown area and within walking distance to great food and the SAP Center. The food is better...More

Thank Jaimi O
Hotel's Favourite
Reviewed 26 April 2017 via mobile

The rooms were really nice, great view, super friendly staff and the breakfast each morning was absolutely incredible! My sister and I stayed during ComicCon weekend and was so impressed with everything. Definitely get your money's worth with this place. Also, the 24h room service...More

Thank ColleenM07
Response from Michael L, General Manager at Hyatt Place San Jose/DowntownResponded 28 April 2017

Dear ColleenM07, thank you so much for your lovely review. We love how the SV ComicCon has been going and hope to have you back next year, too (at the latest!). Not only do you get an amazing complimentary hot breakfast with every stay but...More

Reviewed 3 days ago

Room smelled like smoke and was very stuffy. Bedding was poor, bad pillows and room was loud, there were ear plugs next to bed for a reason! Too expensive for quality. Nice location to convention center and staff was friendly, two positives.More

Review collected in partnership with Hyatt Hotels
Thank 747marlag
Management response:Responded 2 days ago

I want to thank you for staying with us. It's great to hear you enjoyed the service our staff provided during your stay. I will share your comments about the bedding and pillows with our housekeeping team. We do offer pillow options that are available...More

Reviewed 3 days ago

I was overcharged about $100 a night in comparison to the going rate for the weekend. I reached out to BOTH the hotel and booking.com prior to check and during explaining the huge price discrepancy. Both parties put the blame on each other and neither...More

Review collected in partnership with Hyatt Hotels
Thank 681gabriellef
Management response:Responded 2 days ago

We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologzie for not resolving this during your stay. We certainly want to assist you when booking through third parties. Please contact me if I can assist you further...More

Reviewed 5 days ago

I booked for two nights months in advance with no special rate, say stay so many nights and get a discount. The reservation was allowed to be cancelled or changed within 24 hours if the stay. However, when I learned I needed to stay Friday...More

Review collected in partnership with Hyatt Hotels
Thank Heather W
Management response:Responded 2 days ago

Thank you for sharing your review of your recent stay with us. This certainly was a busy time in our city with the convention in town. Friday night was at a higher rate and I apologize we did not seem flexible in honoring your reservation...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Breakfast included
Room Service
Restaurant
Hotel Amenities
Business Centre with Internet Access
Breakfast included
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Bar/Lounge
Restaurant
Details
Price range
US$173 - US$409 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Business Hotel in San Jose
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$173 - US$409 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Business Hotel in San Jose
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (166)
Room & Suite (84)
Dining (13)
Hotel & Grounds (85)
Bathroom (11)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Terese D
29 December 2017|
AnswerShow all 3 answers
Response from 100rosemariew | Reviewed this property |
The trolley stop is right up the street but we never used it while we were there.
0
Votes
Dahutch
4 October 2017|
Answer
Response from Dahutch |
Cefcu Stadium where Spartans play
0
Votes
countrywife2013
5 May 2017|
AnswerShow all 6 answers
Response from Anthony C | Property representative |
Thank you for reaching out. Full access self-parking is available on-site for $26+tax. I am at your service if you need anything else.
1
Vote
Room Tips
"The VTA on the road is noisy, so a room away from that would be better"
Read review
"If you want a nicer view, ask for view of convention center. We were there to sleep so did not mind the..."
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"good view & quite environment"
Read review
"My first time at this Hyatt location. No issues on the 5th Floor and I was at the end of the hall."
Read review
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