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Sorry, but not what I was hoping. A bit run down, but I believe they've been trying to spruce it up. Just need a few details cosmetically to finish off the renovated rooms.
Hotel is situated right next to a busy freeway. That and noisy...More
Response from GuestXperienceTeam, Guest Relations Manager at Fontaine Inn Downtown-FairgroundsResponded 18 November 2016
Hi there, thank you for your review and for your feedback. As you mentioned, Bay area's hotel prices tend to be higher compared to Nevada, however, we do keep our prices competitive for this area. We are sorry to hear that you experienced more than...More
Me: "Two questions. First, are you aware that the shower curtain rod was ripped half way out of the wall and that the night fixture for the bathroom is in the closet?"
Me: "Is there a room where this is not the case?"...More
Thank Devin B
Response from FontaineInnSJ, Guest Relations Manager at Fontaine Inn Downtown-FairgroundsResponded 4 November 2016
Dear Devin, we are very sorry and absolutely shocked that you appear to have had such a bad experience during your recent stay with us. This is not the usual feedback we get and not the usual experience that our guests have. Our guests always...More
This place could have been nice with a little more attention from the management. Our room was basically well decorated--the furniture was recent and the paint job was decent, but the chairs in the room were scratched, dirty, and faded. The carpet was in desperate...More
Thank Ann L
Response from FontaineInnSJ, Guest Relations Manager at Fontaine Inn Downtown-FairgroundsResponded 5 October 2016
Dear Ann, Thank you for sharing your experience with us. Cleanliness and upkeep is very important to us, it is strange that this happened. This is not our normal standard of service, and we apologize for the inconvenience that it caused you. Please know that...More
Hotel was OK, Clean room but dated.
Thee is no hotel courtesy bus from the airport as shown on hotels.com, not even at extra cost!
We did not have a car as it was for only one night but the area is not the nicest...More
Thank ANDY C
Response from FontaineInnSJ, Guest Relations Manager at Fontaine Inn Downtown-FairgroundsResponded 15 August 2016
Thank you for your feedback, Andy. We are happy that you found your room clean - this is our main priority for all of our guests. We are very sorry that there is a mistake on the hotels.com website, we will ensure that this is...More
I was in awe of how clean and modern everything in the room was but I don't know how to feel about the used up soap that was left in the tub. The staff was decent, nothing extraordinary. I do definitely recommend this place though....More
Thank Natalie C
Response from FontaineInnSJ, Guest Relations Manager at Fontaine Inn Downtown-FairgroundsResponded 5 July 2016
Happy to hear you decided to stay with us when you were in the area, Natalie. We're glad that your time here was comfortable and that you enjoyed many aspects of your stay with us. We apologize for the leftover soap, our room service team...More
Fankly I'm not sure if there is a fitness area. I doubt it, though. They are running a low-budget operation. They don't seem to want to spend money on anything that isn't absolutely necessary.