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Four Points by Sheraton San Jose Downtown

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Traveller (113)
Room & Suite (128)
Dining (17)
Overview
  • Excellent35%
  • Very good44%
  • Average14%
  • Poor4%
  • Terrible3%
Travellers talk about
“asian fusion”(6 reviews)
“front desk”(95 reviews)
Free Wifi
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
3 Star Hotel
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Offers from Four Points by Sheraton San Jose Downtown
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Four Points by Sheraton San Jose Downtown
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (616)
There are newer reviews for Four Points by Sheraton San Jose Downtown
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Traveller rating
215
243
83
29
22
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215
243
83
29
22
Show reviews that mention
All reviewsmosaic restaurantasian fusionfront deskparking attendantfree bottles of waterwalking distancelight railsmall hotelconvention centerlocation is greatstreet noisean older hotelrestaurants and barsself parkingper nightan upgradebed was very comfortable
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11 - 15 of 592 reviews
Reviewed 7 March 2018

I really like this hotel, I haven't rent a car for this stay, but the place is in the core downtown center, so the traffic is really convenient. The reception desk (Nikko) is really nice, especially when I lost the my key card, they helped...More

Review collected in partnership with this hotel
Thank jiedi
Reviewed 3 March 2018 via mobile

I expected more from this hotel. The decor has surely seen better days. The AC did not work so well and the bathroom was quite ancient. Having said that, the hotel staff was very kind and the location of this hotel was very central. Wifi...More

Thank Mila00
Response from Randy Z, General Manager at Four Points by Sheraton San Jose DowntownResponded 5 March 2018

Hi: Thank you for your review. We're certainly glad that you found the hotel staff, wifi, room service, and location to your liking. In conjunction with our new tower addition, the historic wing will undergo a full restoration and modernization consistent with the upgrded brand...More

Reviewed 26 February 2018

My door key did not work and I had to come down to front desk to change the key. The front desk representatives were not polite. I asked to see a manager. Though the front desk Manager was there, was on the phone, unable to...More

Review collected in partnership with this hotel
Thank LAKHSMI3
Response from Randy Z, General Manager at Four Points by Sheraton San Jose DowntownResponded 27 February 2018

Hi: Thank you for your feedback. I’m sorry to hear that you were inconvenienced by the key system; I’ve asked our maintenance group to investigate, as the electronic keycards are typically highly reliable and secure. I’m also sorry that our manager on duty was assisting...More

Reviewed 26 February 2018

While this property is showing its age, it's reasonably priced considering the location. The room includes all the basic amenities you would expect. As this is an older hotel with small windows, some rooms can be dark. The hotel should consider adding more lighting to...More

Thank VlaamsHaberdasher
Response from Randy Z, General Manager at Four Points by Sheraton San Jose DowntownResponded 1 March 2018

Hi: Thanks for your review. We're glad that you found the property to be well situated and comfortable. We are anticipating a complete rehab of our historic wing within the next 12 - 18 months, pending the re-branding associated with the new tower addition. Your...More

Reviewed 20 February 2018

Excellent service, appreciated the opportunity for a late afternoon check out allowing me time to conduct business before taking bags and going home. Fabulous room service and good food. Free bottled water in the room.

Review collected in partnership with this hotel
Thank JamieKaeMyers
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$140 - US$480 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$140 - US$480 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
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Traveller (113)
Room & Suite (128)
Dining (17)
Amenities (31)
Family and Play Areas (1)
Questions & Answers
Ask a question
Amy S
27 July 2017|
AnswerShow all 2 answers
Response from Michael F | Reviewed this property |
About a 20 minutes ride on the light rail.
0
Votes
amberbrown1525
19 April 2017|
Answer
Response from Randy Z | Property representative |
While the age to enter a contract in most states is 21, there is a California interpretation that allows underage customers to obtain a hotel room. The customers must abide by local liquor laws, and provide the payment... More
0
Votes
19 February 2017|
AnswerShow all 5 answers
Response from Randy Z | Property representative |
Hi: Thanks for your inquiry! Our on-site bar (Mosaic) has a tremendous selection of craft beers, not to mention specialty global vodkas and cocktails. Aside from that, downtown San Jose offers quite a large variety of... More
0
Votes
Room Tips
"Great location for conference center but parking kinda high"
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"larger Suites are definitely much nicer."
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"Get one not facing the dreeway"
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"Get room close to reception to avoid getting wet if it rains. Avoid rooms at end of corridors - smoke from..."
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