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Extended Stay America - San Jose - Edenvale - South

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Traveller (14)
Room & Suite (11)
Dining (6)
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Overview
  • Excellent16%
  • Very good17%
  • Average10%
  • Poor21%
  • Terrible36%
5 weeks ago
“Sketchy people loitering about”
28 Jan 2018
“Restful Stay”
Free Wifi
Non-Smoking Rooms
Family Rooms
Fitness centre
Kitchenette
Pets Allowed
Wheelchair Access
2 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (79)
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1 - 5 of 76 reviews
Reviewed 5 weeks ago

As previously mentioned, there were some sketchy characters loitering about the hotel. People fighting at four am in the parking lot. Possible prostitution as well. I would not stay in this place again. I did not feel safe nor clean.

Review collected in partnership with Extended Stay
Thank donnawR6878UH
Response from 00esa, Manager at Extended Stay America - San Jose - Edenvale - SouthResponded 4 weeks ago

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Reviewed 7 March 2018 via mobile

April and Jeremy are the best! April is always smiling that kid can brighten up any bad day! Jeremy is a great maintenance man and really knows his stuff. I highly recommended you guys stay here esp if these two are working!More

Thank Stacie D
Response from 00esa, Manager at Extended Stay America - San Jose - Edenvale - SouthResponded 8 March 2018

Stacie, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and our facilities and service were to your satisfaction. Thanks again for recommending...More

Reviewed 28 February 2018 via mobile

Had a great experience at this hotel. It is located in a good spot with lots of options. The hotel staff are friendly and helpful. The hotel rooms are clean and staff was very responsive if I needed anything.More

Thank Yvette A
Response from 00esa, Manager at Extended Stay America - San Jose - Edenvale - SouthResponded 1 March 2018

Thanks for the wonderful feedback. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was a pleasure serving you at Extended Stay America, and we look forward to hosting you again...More

A TripAdvisor Member
1
Reviewed 27 February 2018 via mobile

Had a great experience, friendly staff who were more than willing to help. The rooms were kept clean and all for a great value, I highly recommend this place! Definitely plan on staying there next time we are in town.More

Thank A TripAdvisor Member
Response from 00esa, Manager at Extended Stay America - San Jose - Edenvale - SouthResponded 28 February 2018

Thank you for being our guest at Extended Stay America. Our team is so pleased to learn you enjoyed your stay, found your suite comfortable and the staff friendly and professional. Thanks for recommending us, and we look forward to seeing you and your family...More

Reviewed 14 February 2018

Nasty smelling, dirty rooms. Staff was never available to help and I was forced to wait for over 45 minutes in the lobby with 4 other guests before someone finally came to the front desk to let me check-in. I'll never return to this terrible...More

Review collected in partnership with Extended Stay
Thank tylerv850
Response from 00esa, Manager at Extended Stay America - San Jose - Edenvale - SouthResponded 15 February 2018

Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and service issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Self-Serve Laundry
Dry Cleaning
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$108 - US$200 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$108 - US$200 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (14)
Room & Suite (11)
Dining (6)
Pool & Beach (1)
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Room Tips
"stay at another hotel"
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"Find out where the "semi-permanent" guests are located and get a room as far away as possible."
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"Don't stay here, that's the only way to get a good room."
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"Don't book a room!"
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