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Extended Stay America - San Jose - Edenvale - North

92 reviews
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Traveller (38)
Room & Suite (20)
Dining (1)
Overview
  • Excellent9%
  • Very good10%
  • Average8%
  • Poor25%
  • Terrible48%
8 Nov 2017
“BIG Room, GREAT Staff, GOOD Price, NOISY as all HECK”
24 Oct 2017
“Filthy”
Free Wifi
Free Parking
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - San Jose - Edenvale - North
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (92)Write a Review
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21 - 25 of 88 reviews
Reviewed 9 March 2017

Wifi didnt work in my room, I ended up tethered to my cell phone got charged 3 different rates. once when I checked in one when I checked out. And no clue about the other one. Asked for ground floor, so i can easily move...More

Thank Brian N
Response from 00esa, Manager at Extended Stay America - San Jose - Edenvale - NorthResponded 10 March 2017

Brian, please accept my sincere apologies for the service issues you experienced during your stay. Your candid comments will be certainly used to ensure impeccable attention to detail in all areas along with exceptional customer care. I truly hope you will consider choosing us so...More

Reviewed 17 February 2017

Rooms have not been updated - environmental control, refrigerator, bathroom fan, tub drain etc all bad. Coffee was available in AM at 6 but often not at 7 and hard to find someone to refill the coffee maker.More

Thank elektricmn
Response from 00esa, General Manager at Extended Stay America - San Jose - Edenvale - NorthResponded 18 February 2017

Dear Electricmn, thank you for being our guest and for taking the time to leave feedback. We are sorry to hear your stay was less than satisfactory and that we disappointed you in a few areas during your visit. Thank you for letting us know...More

Reviewed 5 February 2017

Rude receptionist, when there was one, overall dirty property, from the lobby to the rooms, didn't feel safe, 50% of outlets and lights in room didn't work, smells like smoke everywhere, minimal grab n go breakfast.More

Thank 368diane
Response from 00esa, General Manager at Extended Stay America - San Jose - Edenvale - NorthResponded 7 February 2017

Thank you for staying at our hotel and for taking the time to post a review. We are sorry for the problems you encountered with our staff and your room. We are working to remedy these issues so next time your stay will be absolutely...More

Reviewed 7 December 2016

First, they didn't have the type of room we had reserved and tried to give us a smoking room. The whole hotel smelled! Our room was suppose to be clean but I found a whiskey bottle and other items behind the night stand when I...More

Thank gerrijellison
Response from 00esa, General Manager at Extended Stay America - San Jose - Edenvale - NorthResponded 8 December 2016

It's disappointing to learn we missed the mark on ensuring your complete satisfaction. We value your feedback as it helps us to improve the experience for our future guests. We apologize you did not find value from our complimentary amenities, and our grab and go...More

Reviewed 11 October 2016 via mobile

This place is in need of new management big time. From the moment you check in you know you made the wrong choice. I walked in and the lobby is nasty, the hallway is nasty, the room is nasty, the lights 50% work. The bathroom...More

Thank Jacinto B
Response from 00esa, Manager at Extended Stay America - San Jose - Edenvale - NorthResponded 11 October 2016

Thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, well maintained property as your home away from home when traveling, and we apologize for failing to provide that...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$107 - US$171 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$107 - US$171 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (38)
Room & Suite (20)
Dining (1)
Questions & Answers
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Jennifer E
3 July 2015|
AnswerShow all 2 answers
Response from Cheese_Taco | Reviewed this property |
They do not have a pool from what I remember.
0
Votes
Room Tips
"Choose a room at another, hopefully, more quiet hotel. There appear to be several nearby."
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"stay out of room 203"
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"there is no good rooms in this hotel, stay away."
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"It is quiet throughout."
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