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Worst hotel ever! Checked in and there were someone else’s bags in our room. Had to go back to front desk to get another room. Nothing in the kitchen, not even a roll of paper towels. Had to ask for toilet paper and tissues. Fire...More
Thank Patricia K
Response from 00esa, Manager at Extended Stay America - San Jose - Edenvale - NorthResponded 2 weeks ago
Patricia, although we make every effort to be perfect, sometimes we fall short. We apologize that you experienced so many difficulties while being here. It is disappointing to know we couldn't deliver you a perfect stay. Your comments are important to us, so they have...More
Very clean rooms and friendly staff. Very accommodating. We stayed for the weekend and it’s close to a lot of eateries. Will return and stay again. Would recommend this as a family friendly place to stay.More
Thank Yvette A
Response from 00esa, Manager at Extended Stay America - San Jose - Edenvale - NorthResponded 1 March 2018
Thanks for the wonderful feedback. We are delighted to know your stay with us was comfortable and that you were satisfied with all that we have to offer. It was a pleasure hosting you, and we look forward to serving you again soon.
I will write my EXTENDED VERSION of my stay here but my biggest concern, as an international traveler, is that as I glance at other people’ s negative comments it would seem as though management, other than saying I am sorry” , obviously have no...More
Response from 00esa, Manager at Extended Stay America - San Jose - Edenvale - NorthResponded 12 May 2018
Diane, thank you for sharing your review and the details surrounding your stay. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable and...More
We were heading to San Jose with my teen daughter for her hockey tournament. Her sport requires a lot of travel and we were looking for a decent, clean place that was reasonably priced. Based on the photos online and price of $113 per night...More
Thank Michael S
Response from 00esa, Manager at Extended Stay America - San Jose - Edenvale - NorthResponded 11 March 2018
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed.
location and staff were great. cleanliness of the room was very concerning. floors were filthy (lots of dust, dirt and spills), drawers had dirt, lint and hair from previous user(s). i brought my own bedsheet and pillow cases after seeing the reviews before check in....More
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Response from 00esa, Manager at Extended Stay America - San Jose - Edenvale - NorthResponded 10 March 2018
Jennifer, thank you for posting a review of your stay. It's nice to read you liked our overall service and our location. However, we apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more...More