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Extended Stay America - Los Angeles - San Dimas

133 reviews
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Traveller (24)
Room & Suite (8)
Dining (1)
Overview
  • Excellent48%
  • Very good18%
  • Average12%
  • Poor9%
  • Terrible13%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - Los Angeles - San Dimas
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Rooms
24 Dec25 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (133)Write a Review
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All reviewshome away from homefull kitchensmall kitchenplace to stayroom was cleantoilet papercontinental breakfastwithin walking distancefirst floorronesapetdryermicrowavegroundsgasmaids
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1 - 5 of 131 reviews
Reviewed 4 weeks ago

Extended Stay should be embarrassed. The room was clean but so old and need of updating. Stephanie was fantastic but you can only do so much with such outdated decor. I’m talking 70s type and despite being clean, even smelled old. I’ve stayed at other...More

Review collected in partnership with Extended Stay
Thank TBM1CAMtns
Response from 00esa, Manager at Extended Stay America - Los Angeles - San DimasResponded 4 weeks ago

Thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with...More

Hotel's Favourite
Reviewed 27 March 2017

I must admit that I was not expecting what I got. At this hotel you are not just a paying number, but a person due respect, and courtesy. Everyone from the maids to the front desk took a moment to speak with a smile to...More

1  Thank harotheman
Response from 00esa, General Manager at Extended Stay America - Los Angeles - San DimasResponded 29 March 2017

Many thanks for your glowing review of Extended Stay America - Los Angeles - San Dimas. We are so happy to know you loved the excellent service provide by our associates and were impressed with our convenient location. I will personally thank all my staff...More

Reviewed 26 October 2017 via mobile

I have stayed at extended stay type properties but never this particular brand. House keeping is only scheduled to come to your room once a week. We checked in on a Tuesday and checked out 8 days later on a Wednesday. When we checked in...More

Thank Ashley P
Response from 00esa, Manager at Extended Stay America - Los Angeles - San DimasResponded 27 October 2017

Ashley, we sincerely apologize for the problems you encountered during your stay. We can assure you this is not a typical situation our guests encounter at our hotel, and we apologize for the way this incident was handled. Please know we are taking every possible...More

Reviewed 3 October 2017

Taking copies of my personal ID is not right, it is to easy for credit card fraud. Your credit card machine was not working and I offered to pay cash. The manager was called and said I could not pay cash They said either let...More

Review collected in partnership with Extended Stay
Thank Johnnie M
Response from 00esa, Manager at Extended Stay America - Los Angeles - San DimasResponded 5 October 2017

Johnnie, we apologize for the inconvenience you experienced as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members and managers to ensure a better outcome going forward. We would appreciate you giving us another opportunity to show...More

Reviewed 7 August 2017

There was hair in the bed and shower walls (not mine) The room smelt like cigarettes even though this is a non smokeing hotel. Staff tried to enter our room twice good thing we used the hindged lock... Kept hearing doors slamming all night out...More

Review collected in partnership with Extended Stay
Thank Alexa J
Response from 00esa, General Manager at Extended Stay America - Los Angeles - San DimasResponded 8 August 2017

Alexa, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is...More

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Traveller (24)
Room & Suite (8)
Dining (1)
Hotel & Grounds (28)
Bathroom (1)
About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Self-Serve Laundry
Business Centre with Internet Access
Laundry Service
Room amenities
Microwave
Details
Price range
US$95 - US$138 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$95 - US$138 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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