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Extended Stay America - San Francisco - San Carlos

Booking.comUS$288*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Extended Stay America - San Francisco - San Carlos
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79 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - San Francisco - San Carlos
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Showing 76: English reviews
phoenix oregon
Reviewed 15 June 2016

Shabby rooms. My bed did not have a bottom sheet and the blanket was stained. We were given one snd had to put it on. Great I have multiple sclerosis so a chore!Elevator stank. Problem is needed to stay close to Ksiser hospital where my husband is scheduled for brain surgery but $256 a night for such an inferior place...........

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Helpful?
Thank mcchrystal
ESASanCarlos, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you for providing us with details about your stay. The missing bed sheet and the handling of it you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am reinforcing proper procedures with my staff. We continually work to improve our hotel, so I really appreciate you providing us with your feedback....

Snohomish, Washington
Reviewed 13 May 2016

The stay was horrendous from beginning to end. We were given no information about the room, or the fact that we had to request all of the items we wanted…. Rooms were not furnished with any sort of conveniences such as cups and glasses. We were put on a smoking/pet floor (3rd) and did not request it or want it....

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Helpful?
Thank ncriswell
ESASanCarlos, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that the check in process did not provide you with all the information required to make your stay with us more enjoyable. To make sure this doesn't happen again, I am working with my staff to ensure they are more...

Kennewick, Washington
Reviewed 12 April 2016

The exterior of the hotel looks good, like a 3 star hotel, but the accommodation was terrible! We booked a king bed suite with kitchen, but there was not a single dish in the kitchen! We stayed in quite a few hotels equipped with kitchen and every one of them has dishes, pans, bowls, and cups. This hotel has empty...

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Helpful?
Thank Le3baby
Manager_11525, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen utensils are available upon request....

Los Angeles, California
Reviewed 17 March 2016

Don't stay here. Smoking is allowed and the bathroom shower doesn't work properly. Place has graffiti scratched into the walls. The whole place smells like fried chicken. My company found this place for me but I would never stay here again. Bed is lousy and limited TV.

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Helpful?
Thank Jim S
ESASanCarlos, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable,...

East Coast
Reviewed 5 October 2015

This is a no frills extended stay property with a proper kitchen. The staff were pleasant and the room was clean. Probably best suited to a single person visiting on business. The best thing about the property is that it has free parking and is walking distance from restaurants, other shops and a Starbucks. No airport shuttle, in case that...

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Helpful?
Thank Lotus77
Manager_11525, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

I want to thank you for taking the time to post a review of your experience with us. I am glad to read that you were pleased with your stay and enjoyed our friendly customer service. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Fairfax, Virginia
Reviewed 27 September 2015

*Note: during a week in SF, I stayed at 3 different hotels and I'll be reviewing all 3 of them* The 1 star is for the complimentary wifi, although it should be only 0.5 stars because the wifi speed was ridiculosuly slow. I could not check my emails and have music playing on youtube or pandora at the same time....

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Helpful?
Thank Iulia G
Manager_11525, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding your check-in and the cleanliness of the room is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our...

Reviewed 23 August 2015 via mobile

So im here in the hotel and just got back after a day in the city. I called the front desk for a fork I even offered to run down and get it. I was told that it would be brought to me that they had to get them together.... that was two hours ago and the only person to...

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Helpful?
Thank KitstersMufasa
Reviewed 2 August 2015

I have been a guest to this hotel for many years. and I always was treated good. I enjoyed the customer service that i used to receive. The manager JR used to address me by my first name and he was always very friendly and made me smile. Not sure what I have done, but his attitude towards me has...

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Helpful?
Thank Brandy P
Manager_11525, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that our customer service was not to our company’s high standards. In response to your feedback, we will make sure each guest is provided with professional customer service. Thank you very much for providing us with your feedback. If you would like to discuss this further,...

San Diego, California
Reviewed 2 July 2015

I stayed here for three months. I actually really liked it. The location for me was superb, close to Trader Joes, other retail. The back rooms are best because the highway noise is in front. I didn't use the grab and go except for the fresh oranges. The laundry facilities were great. The other thing I liked was the staff....

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Helpful?
1Thank RitaAdvisor
Manager_11525, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Thank you for your recent review of your stay. We appreciate the kind comments about our staff being helpful; however, we apologize that you were near a smoking room. In response to your feedback, I am working with the staff daily to find these opportunities and fix them. Thank you very much for providing us with your feedback. We would...

Holly Springs, North Carolina
Reviewed 7 November 2014

Hello Everyone, I had a business trip to San Francisco and chose this hotel based on the proximity and price to my office (189 per night). The people at the front desk were friendly ( no problems there) but the hotel definitely has a run down look and feel to it. I stayed on the second floor and as I...

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Helpful?
1Thank Sat444
Manager_11525, General Manager at Extended Stay America - San Francisco - San Carlos, responded to this review

Your review for our hotel was recently brought to my attention. I am happy to read your remarks about front desk being helpful; however, I am very sorry for the unpleasant odor that you experienced and that your room was not cleaned properly. In response to your feedback, I am working with are housekeepers daily to improve cleanliness of the...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Meeting Rooms
Official Description (provided by the hotel)
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 

Additional Information about Extended Stay America - San Francisco - San Carlos

Address: 3 Circle Star Way, San Carlos, CA 94070-6267
Region: United States > California > San Carlos
Price Range: €107 - €250 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Francisco - San Carlos 2.5*
Number of rooms: 116
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Also Known As:
Homestead San Carlos Hotel San Carlos
Homestead Hotel San Carlos
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - San Francisco - San Carlos staff and other travellers.
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Questions? Get answers from Extended Stay America - San Francisco - San Carlos staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are very nice and accessible for anyone with a physical impairment.”
olisa381, 19 Apr 2017 | Read review
“Request a room away from the highway.”
lynnz850, 1 Mar 2017 | Read review
“Third floor is always the best bet.”
U3961FVmanuelc, 30 Jan 2017 | Read review
“Do not stay here!”
mebail01, 24 Oct 2016 | Read review
“Book elsewhere”
rogb269, 11 Oct 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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