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Extended Stay America - San Francisco - San Carlos

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Traveller (21)
Room & Suite (23)
Dining (3)
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Overview
  • Excellent34%
  • Very good16%
  • Average16%
  • Poor16%
  • Terrible18%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Suites
Kitchenette
Pets Allowed
2 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (124)
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All reviewsmini kitchengreat customer servicedowntown redwood cityhot coffeehotel staff isrooms are cleanquiet areaample parkingenjoyed my stayhome away from homea great place to staystaff was friendlyconvenient locationsan franciscovalmilefreeway
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1 - 5 of 121 reviews
Reviewed 6 days ago

Our room was not the best kept. Found gum stuck to a lamp and on the floor. Door lock stuck as handle was broken. Had to jiggle it and force our way into the room. Bathroom needs to be maintained, cracks on wall, slow draining...More

Thank gunarsb2017
Response from 00esa, Manager at Extended Stay America - San Francisco - San CarlosResponded 6 days ago

Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared...More

Hotel's Favourite
Reviewed 26 November 2017

We had a quick overnighter for a conference and was lucky enough to find an open room here. The place was clean and the staff were friendly. Very thankful for all their helpful tips with restaurants in the area. It was a short trip, but...More

Thank Pauline V
Response from 00esa, Manager at Extended Stay America - San Francisco - San CarlosResponded 27 November 2017

Pauline, thank you for staying at Extended Stay America and for the wonderful feedback. We are thrilled to read you were impressed with the service we offer and that we met and exceeded all of your expectations. Thanks once more, and we look forward to...More

Reviewed 1 week ago

I really loved this place! The staff really good and did their job; above and beyond! The room was a typical Extended Stay, but if you need anything (print paperwork, FAX, etc), they were on it! Highly recommend.More

Thank Reginald B
Response from 00esa, Manager at Extended Stay America - San Francisco - San CarlosResponded 1 week ago

Many thanks for taking the time to review your stay at Extended Stay America. We are glad you enjoyed your stay and that our staff made for a memorable experience. We appreciate you recommending us online and hope to see you again soon. Sincerely, Hotel...More

Reviewed 2 weeks ago

I have enjoyed my stay at Extended Stay America, staff is friendly and very helpful. Room consist of cooking facility, so can enjoy home cooked food. Near hotel we have some grocery store, like Lucky.More

Thank Praveen K
Response from 00esa, Manager at Extended Stay America - San Francisco - San CarlosResponded 2 weeks ago

Thank you for sharing your experience at Extended Stay America and highlighting some of the key features of our property. It is great to know you enjoyed all the aspects of your stay. Thanks for your business, and we look forward to having you as...More

Reviewed 2 weeks ago

Room was disgusting. There was urine on the toilet, hair in the tub, and a sticky residue on the kitchen counter. There was something (appeared to be blood) on the face of the bathroom vanity cabinet. The odor...ew. When I asked the lady at the...More

Review collected in partnership with Extended Stay
Thank 178caitlinn
Response from 00esa, Manager at Extended Stay America - San Francisco - San CarlosResponded 1 week ago

Caitlinn, thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your room while being here and the inconvenience it caused to you. Your feedback regarding odor and cleanliness is shared with the concerned team to ensure that remedial...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Laundry Service
Self-Serve Laundry
Breakfast included
Room amenities
Microwave
Details
Price range
US$110 - US$245 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$110 - US$245 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (21)
Room & Suite (23)
Dining (3)
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Room Tips
"look at it before unpacking. Staff seem very accommodating."
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"All rooms are bright and sunny. Noise level is low. If you have a pet you might want to discuss access to..."
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"3rd floor rooms are must"
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"Room away from elevators and laundry room!"
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