Gateway Inn and Suites Hotel San Francisco Airport
258 reviews
#9 of 13 Hotels in San Bruno
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516 El Camino Real, San Bruno, CA 94066-4347
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (23)
Dining (3)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 08/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Gateway Inn and Suites Hotel San Francisco Airport
Updated 08/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#9 of 13 hotels in San Bruno
Location
Cleanliness
Service
Value
Gateway Inn and Suites Hotel is an excellent choice for travelers visiting San Bruno whether its a personal or business trip! Offering many helpful amenities designed to enhance your stay, Gateway Inn & Suites is the perfect choice. Just minutes away from the San Francisco International Airport, you can forget about worrying making it in time for a flight! Guest rooms offer a flat screen TV, a refrigerator, and air conditioning, and Gateway Hotel makes getting online easy as free wifi is available. As an added convenience, there is free parking available to guests. If you like to choose from a variety of restaurants, Gateway Hotel is conveniently located near downtown San Bruno with plenty of options! Plus, the beautiful city of San Francisco is conveniently located close enough to plan outings to attractions such as Fisherman's Wharf and the Golden Gate Bridge. Don't forget to get a scoop or two of the world famous ice cream from Ghirardelli Square, it's the best way to end your trip. Enjoy your stay in San Bruno!
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Complimentary instant cofffee
Beach
Casino and Gambling
Kids stay free
Non-smoking hotel
24-hour check-in
Parking
Wifi
Complimentary tea
Vending machine
Golf course
Hiking
Tennis court offsite
24-hour front desk
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Room features
Air conditioning
Desk
Housekeeping
Sofa
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English
Location
Full view
77Somewhat walkable
Grade: 77 out of 100
80Restaurantswithin 1 km
2Attractionswithin 1 km
Contact
516 El Camino Real, San Bruno, CA 94066-4347
Getting there
San BrunoCaltrain10 min
San BrunoBART20 min
258Reviews8Q+A54Room tips
Reviews
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Popular mentions
This hotel seems really nice. It’s close to the airport and the rooms are extremely huge. They don’t have breakfast at the moment because of the COVID situation but the front desk people are really helpful and friendly. The rooms are well lit and sanitized. I would highly recommend this place over those expensive small rooms.
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Date of stay: January 2021Trip type: Travelled on business
Location
Service
Helpful
Response from Hotel Manager, Other at Gateway Inn and Suites Hotel San Francisco Airport
Responded 12 Jan 2021
Dear Raj, Thank you very much for staying with us and appreciating it. It's really so sweet to hear from our guests that they had a good stay. We are privileged to have hosted you and are sure you will be back. Your endorsements shall be our greatest reward. Looking forward to your next trip. Best Regards, Hotel Manager.
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The place was situated on busy El Camino Real. You'll hear vehicles and what's bad is, drivers drive faster in the early mornings and you'll hear them. The room's layout is okay, however while the housekeeper was cleaning out the garbage, she uses the same gloves/hands in touching towels to replenish the old ones. That's very unsanitary and due to Covid, who knows where she put her hands or what else she touched. Coffee cups? Bedding? Door handles? Elevator buttons? Good thing I caught her using the same gloves and told her I'll be getting my own towel from her cart instead of her touching the new ones but she does not understand English. So I went ahead and got my new towels from her cart. Who knows what they do if guests/customers aren't around. Using gloves that's been in the garbage then touching clean towels is a very unsanitary and unsafe. Due to Covid-19, wearing gloves is safe but cross contamination isn't. My room also wasn't cleaned or my bed fixed. I informed the front desk about the cross contamination and my bedding and also informed the clerk I'll be giving them this feedback and she said go ahead. There are other motels/hotels within a few blocks/miles to choose from.…
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Date of stay: December 2020
Helpful
Response from Gateway Inn, Owner at Gateway Inn and Suites Hotel San Francisco Airport
Responded 7 Jan 2021
Hello Manny, Thank you for your feedback however we are implementing very strict cleaning protocols. Housekeepers take out trash as well as can give you any needed items you ask for but cannot fix your bed due to covid19 protocols. It looks like you stayed with us for quite some nights and its disheartening to see that you had no issue with any of the service but the day you wanted to check out you wanted to leave your luggage at the front desk which was not possible due to lack of space and we apologize for that. We cannot hold any personal belongings for guests as we are a small hotel and we do not have the space for it. Our housekeeping staff is trained to follow cleaning protocols as follows; Sanitizing high traffic spaces and surfaces such as: Disinfecting- Doors & door knobs Vending machine & ice machine Guest key cards Elevator buttons All counters, cabinets, handles & windows Hairdryers & all restroom hardware Phones, remotes, thermostats, alarm clocks, lighting controls & closet hangers Sanitation of housekeeping carts & supplies are done daily All members of the housekeeping staff are instructed to wear masks & gloves while carrying out these tasks. However, we have still spoken to our housekeeping team about this issue to reiterate all of the policies so they are aware. We hope that you reconsider your review as we felt that all in all we did our best to give you a good experience. Thank you.
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There was a big stain on the bed and sheets. Informed the front desk about it. Lots of street noise especially in the early mornings. The only thing positive was the front desk clerk, room layout, and nearby restaurants and stores. There are other places within walking distance, Ramada, Super 8, Comfort Inn and others.
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Date of stay: December 2020Trip type: Travelled solo
1 Helpful vote
Helpful
Response from Gateway Inn, Owner at Gateway Inn and Suites Hotel San Francisco Airport
Responded 6 Jan 2021
Thank you for bringing it to our attention, we have resolved this matter promptly after you informed the front desk. We are glad to head that you liked the room layout and well as our staff. Its unfortunate we cannot change that we are in-fact located on the strip of busy El Camino Real.
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Upon my arrival for check in I was told I had to use a card with a chip on it I asked where was that listed at the lady said it’s online under the policies then she asked how many people note I already did a pre booking so I put one person online already so I said one person she then accused me of having an attitude I said lady I don’t have an attitude I just need a room she said I don’t want you here you can go somewhere else I said you obviously having a bad day & she replied yes & it just got worst note this is the manager of the property she needs better people skills or to be replaced altogether
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Date of stay: September 2020Trip type: Travelled solo
3 Helpful votes
Helpful
Response from Bhavna Patel, Owner at Gateway Inn and Suites Hotel San Francisco Airport
Responded 21 Sep 2020
Dear Guest, Thanks for staying at the Gateway Inn & Suites. Our apologies for the lack of professionalism with our staff. We understand the importance of staff hospitality and its impacts. We will investigate and deal with the concerned staff and manage them to become guest friendly.Nevertheless, we request you to not consider this as a benchmark of our hotel and give us another opportunity to offer you an awesome stay. Sincerely, Hotel Manager
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I travel to San Francisco every few weeks for business and love this hotel. It is conveniently located just minutes fro SFO airport and the hotel offers a complementary shuttle service. The front desk staff is always friendly, welcoming, and makes me feel at home while away for work. The recently upgraded rooms are fresh and clean. IHOP and Starbucks just walking distance for a morning bite! Highly recommend this hotel for anyone visiting the San Francisco area!
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Date of stay: February 2020Trip type: Travelled on business
Value
Location
Service
1 Helpful vote
Helpful
Response from GatewayInnandSuites, Hotel Manager at Gateway Inn and Suites Hotel San Francisco Airport
Responded 11 Mar 2020
Dear Guest, Thank you so very much for sharing your wonderful feedback. It is heart-warming to receive positive comments from our guests. We are delighted to note that you had a pleasant experience with us. I hope you are impressed with the exceptional and warm hospitality extended to you by our team. We look forward to welcoming you back soon again. Sincerely, Hotel Manager
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PRICE RANGE
US$86 - US$203 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gateway hotel san bruno
LOCATION
United StatesCaliforniaSan Bruno
NUMBER OF ROOMS
31
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Claim Your Listing Frequently Asked Questions about Gateway Inn and Suites Hotel San Francisco Airport
Which popular attractions are close to Gateway Inn and Suites Hotel San Francisco Airport?
Nearby attractions include Artichoke Joe's Casino (0.5 km) and Sanatan Mandir (0.3 km).
What are some of the property amenities at Gateway Inn and Suites Hotel San Francisco Airport?
Some of the more popular amenities offered include free wifi, free parking, and a golf course.
Which room amenities are available at Gateway Inn and Suites Hotel San Francisco Airport?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Gateway Inn and Suites Hotel San Francisco Airport?
Guests can enjoy complimentary tea and free instant coffee during their stay.
Is parking available at Gateway Inn and Suites Hotel San Francisco Airport?
Yes, free parking is available to guests.
What are some restaurants close to Gateway Inn and Suites Hotel San Francisco Airport?
Conveniently located restaurants include West Coast Cafe, Celia's Mexican Restaurant, and Patio Filipino.
Is Gateway Inn and Suites Hotel San Francisco Airport located near the city centre?
Yes, it is 0.1 km away from the centre of San Bruno.
Are there any historical sites close to Gateway Inn and Suites Hotel San Francisco Airport?
Many travellers enjoy visiting Mission Dolores (15.6 km), SF Armory (15.9 km), and First Public School (13.2 km).
Does Gateway Inn and Suites Hotel San Francisco Airport have any great views?
Yes, guests often enjoy the city view available here.
Is Gateway Inn and Suites Hotel San Francisco Airport accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.